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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1740 Showing 34,781-34,800 of 38,693 reviews
  • Rated 5 out of 5 stars

    Visit went smoothly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything thing seemed to go fine at visit and it's all working

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    always do a good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    came in and was very professional and helpful. Great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast, awesome service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service tech was fast, respectful and very knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He came out did a amzing job cleaned up all messes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Drew was amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy named Drew who mounted our TV was truly amazing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great 55” TV Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV mount works wonderfully for our 55” television.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job - very professional - good advice and direction.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Worth the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are professional and quick to install my 75 inch samsung tv on the wall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hidden cable box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer changed my life by mounting my DVR to the TV!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Tv works perfectly. The technicians were great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very happy with this purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with this purchase it looks sleek on the wall

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Guys were professional and great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't install a 75 inch tv yourself. Leave it to the pros

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great mounting piece

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this piece for my new TV and am very happy with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was quick, professional, and clean.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 2 out of 5 stars

    Coordination issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great once it was finally taken care of. Ordered with delivery of the TV and mounting kit, but the delivery day came and went with no installation. Had to call Bestbuy multiple times to get it delivered and installed. Once that was done, the job was well done and everything mounted fine.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for taking time out of your day to share your thoughts with us. We love to unwind with our favorite TV shows after a long day of work. We’re glad to hear that it was able to be installed later on. We’re sorry for the inconvenience that this caused you. We hope you give us another opportunity to better serve you in the future.

  • Rated 5 out of 5 stars

    Prompt and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install team was prompt, quick and very professional.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    3rd party persons

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I paid for the set up installation I thought it would be some one from geek squad. Instead 2 ununiformed males responded in separate personal cars. They rang the bell and had no identification, only stated they were here from Best Buy to install a tv. As I spoke to them they informed me they have a third party contract with Best Buy and don’t work directly with them. I thought that’s great that they are creating job opportunities but I did not like the fact that they were not uniformed in any way or had identification. Letting them in initially had me a bit nervous.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi Nikki – I can totally see how that could be concerning for you. Thanks very much for the feedback on this, we really appreciate it. It’s good to hear that your mounting went well, but we want the whole experience, from start to finish, to be good. I’m confident the next time you use Geek Squad we will provide you with superior service.

  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician did a great job on the installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love having the TV on wall above mantle. Looks great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing TV with a lot of great features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did an amazing job installing the TV's.

    I would recommend this to a friend