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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1745 Showing 34,881-34,900 of 38,693 reviews
  • Rated 4 out of 5 stars

    install was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they did what was asked and very friendly clean and fast

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    geek squad did their job quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents mounted my tv and installed it as quick as possible.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cool service. I would choose it again if I need it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I paid for setup and the cable was out never even

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately never got my setup completed due to cable box was not working.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    HIGHLY UNPROFESSIONAL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was suppose to mount a 55" LG Oled TV to an existing bracket that already had 4 lag bolts screwed into a stud. He was also was supposed to install a 9.2.4 sound bar system. Geek squad only sent one installer. The installer needed my assistance to move the bracket 3" lower and needed one of my Grandsons help to lift and mount the "oled" tv onto the bracket. The sound bar system was not installed as the agent received a phone call stating he was behind schedule and had to leave. This occurred after opening the box and leaving parts strewn about from the sound system and unused parts from the EXPENSIVE FRAGILE OLED TV. A most terrible experience to say the least. Highly unprofessional !!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great for my use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is easy to use and enhances what I already have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Greek Squad took care of an installation issue.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Amateur hour! NEVER AGAIN!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unprofessional amateur service. Multiple holes drilled in my wall. Installers had a cheap stud finder that was useless. Did not use supplied screws that came with my wall mount, instead bolts were used. the bolts used makes the tv unadjustable since the bolt heads stick out too far and interfere with the adjustment rails. They marked up my white wall covered it in black dirty hand prints and black scratch marks. They even used a PEN to trace the wall mount on the wall!!! I had dust all over my floor and electronics. The end result was a tv that was mounted crooked. I could have done a better job doing it myself. TERRIBLE SERVICE!!!!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad came in on time, Did what they said they would and I couldn't be more satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gear picture. Easy to install and setup. Would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Team worked well to install equipment.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great! Things went very well and it was fantastic.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Gave us bad information

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We paid to have our tv mounted in our media room and to place all of the cabling in the walls so they were not visible. The guys that came out were friendly but told us they could not bury the cables as the wall was an outside wall. This was not correct and even though they had given us their contact information they never called us back.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for taking time out of your day to share your feedback with us. Having your home theater look nice and tidy with wires hidden in walls is a great option for many. We're sorry if this wasn't able to be completed as we expected, and are sorry for the inconvenience that this caused you. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 4 out of 5 stars

    Agent installed my TV on the wall quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job. They notified me before coming to my place.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service but did not like the upscale they try to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer was on time and did a great job with installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job by the tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything went smoothly. The tech did a good job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very reliable and dependable mount that holds up well

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice equipment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install as a do it yourself project and really brings out the best in your equipment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was exceptional. Prompt. Professional and on time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service by the Geek squad members...............

    I would recommend this to a friend