Customer Ratings & Reviews

Delivery was on time as scheduled. The gentleman that delivered and installed the TV were professional but.....they plugged the COAX cable into the TV instead of the Cable Box which I only found out after having to schedule Comcast to come out and troubleshoot. I texted with the Tech from Best Buy and Confirmed everything was plugged in and all connections tight. He confirmed to only find out later they weren't. I thought that's why I paid $199 for them to do a thorough and complete job. Not so much! Beware!

Two gentlemen showed up and 5:30pm, first time they hung the tv it hit the ceiling, didn't take the time to measure the height, I asked them about the holes that were left, and they informed me that would be my responsibility to repair. They lowered it down about 6 inches but the tv wasn't level, so the TV had to be taken off again, they had used the wrong machines screws so the tv wasn't tight to the frame. After several attempts I was so aggravated that I ended up getting involved and advised them how to hang it and around 10:30pm they left. I then noticed they didn't remove any of the plastic around the frame so when removing it i noticed a dent on the side of the frame and two scratches across the glass. I called Best Buy was told they was nothing they could do since there was no more tv's like the one i purchased. Several weeks later I ended up getting a refund on the installation. I've always purchased my electronics from Best Buy and far back as I can remember but after this fiasco I will no longer return. Thanks for allowing me to vent...

Excellent service...................................

The agents were nice and got the job done efficiently.

I purchased and setup my appointment at the Best Buy Spring location. I paid the premium price $200 and was informed that was the better one to go with because it would hide ALL the cords. Well it did NOT and I am very dissatisfied with the look of my mount. If i would of known that i would of paid the cheaper price to still see the cords.

The TV works great and people loves the TV on my wall and they wanted one...

Excellent service from GeekSquad, my tv look fantastic.

Best mount ever, holds a 100lb tv over top of my baby changing table

I love the work they do. Very professional. Very good

Couldn't do everything ordered, very disappointing.

They arrived on time! They were very efficient on Detail of connection! Highly recommended!

Geek Squad is extremely talented and professional!

They were on time, professional, and tested me before they came

Installed tv and setup my Apple TV and hide cords nicely.

Ordered a tv, waited 2 weeks and best buy sent the tv to our old house 6 states away. I was then told the tv i ordered was out of stock. They told me the fastest way to get a new tv was to go to the nearest store. Off i went to the store, paid for the tv and service, waited another 2 weeks. Then comes the day of arrival, 2 hrs prior to my delivery time Best Buy calls me and says it has to be transfrered to another agent and the next available day is August 12. After spending a ton of money at Best Buy over the years, this was my final straw. Buyer beware with this company, its like russian roulette if your delivery is going to show up!!!! Awful!

My manager at our location informed me that yes the tvs came and yes we have mounts for them but the mounting and set up was never completed. This is the first time this has ever happened and I've used BB for this in the past several times. I just want it corrected.

Agents were neat, thorough, and polite. They clearly explained operation.

They put my tv up exactly where I wanted and quickly.

I received very professional and excellent service.

overall professional and courteous at all times. TY