Customer Ratings & Reviews

Best mount ever, holds a 100lb tv over top of my baby changing table

Too expensive for the service provided. I think there should be a price list, not one size fits all!

Same as above!! Thought the shelf would be bigger!!

Thanks alot! Great work/set up, very fast & friendly

Both installers were very knowledgeable and efficient

Horrible service. We ordered this mounting service because our TV had been unlevel the past few years. Third party techs came out on Monday to level it and to hide cables behind the wall. We were told by the Geek Squad agent that made the appointment - “in-wall mounting and appropriate equipment is fully included”. The techs mounted the TV unlevel again and refused to hide cables behind the wall because it wasn’t written up on the work order, even though we explained that we were told it was included and also written in notes. I called Geek Squad that night and the agent made a next day appointment to fix the leveling and hide the cables. Tuesday comes and it’s a no-show… Call again to reschedule, and again the agent states that it includes hiding of the cables. Wednesday comes and it’s a no-show. I call again and they state that it’s been rescheduled for Friday and that hiding of the cables is included. Friday comes and it’s a no-show. We truly talked to about 10 different agents over the course of that week and ALL indicated that cable hiding was included, was in the notes, and that they are “so sorry” the appointment keeps not happening. We call again Friday night to figure out what in the world Best Buy is going to do to help us after $215 for this appointment and $285 for in-wall hiding equipment and three no-shows, all of which required extensive scheduling on our end with work and a baby. This new tech scheduled a Sunday morning appointment for actual Geek Squad agents to come out for remounting and cable hiding, rather than third party. She assured that I would receive an email and text with confirmation of the appointment. Not only did I receive NEITHER, but the appointment never showed on my account. I had zero visibility. I called multiple times that weekend to look up the order number and request that confirmation messages be sent. They all assured me that the appointment did exist for remounting and cable hiding, but could not send an email. So we effectively just had to trust that this appointment was going to happen after three no-shows and after no ability to track the appointment. The Sunday appointment did finally occur, but the refused to hide the cables because it “wasn’t written up on the work order”. We explained that we’d truly talked to 10+ agents that week, that they all claimed that it was included, and that it was all written in the notes. The guy said he’d call his manager and ask, but they came back and said nope they couldn’t do it. I can’t describe how angered I am at this horrible service. To the point where I don’t think I’ll continue to shop at Best Buy, and especially won’t use their services.

Delivery was on time as scheduled. The gentleman that delivered and installed the TV were professional but.....they plugged the COAX cable into the TV instead of the Cable Box which I only found out after having to schedule Comcast to come out and troubleshoot. I texted with the Tech from Best Buy and Confirmed everything was plugged in and all connections tight. He confirmed to only find out later they weren't. I thought that's why I paid $199 for them to do a thorough and complete job. Not so much! Beware!

The TV works great and people loves the TV on my wall and they wanted one...

The guys did a great job and were in and out in no time!

The crew sent was a subcontractor rather then Best Buy employees.. not told that.

They installed our TV. Pretty hard to pull it out of the box and plug it in! They then told us our perfectly good router wasn’t any good, and they told us what we should get. So we went back(an hour drive) to get what they recommended. Tried to set it up, even Called the Gerks for help. No good. Our cable co came out to change our cable, and told us the modem Wasn’t.a Modem, but a Mesh! So we went BACK to get a correct Modem. Which I was Finally able to set up Myself, and get our tv to work!

This product worked as advertised. I was happy with it.

A third party, not the Geek Squad, arrived 45 minutes late, then delivered and installed my new TV. After discussing the exact height requirements to mount the TV and measuring the exact height for the bottom of the TV, the third-party installers did not install the TV properly as it was too high and showed all the cables running along the wall. It was also not level on the wall. In addition, they did not explain any of the major TV functions and modes of our new TCL including setting up the firestick to interface with my sound bar. Basically, they were amateurs and would request only official Geek Squad members in the future.

Awesome staff available to assist in the installation

Agents were neat, thorough, and polite. They clearly explained operation.

I couldn't have been happier with the service I received

I purchased and setup my appointment at the Best Buy Spring location. I paid the premium price $200 and was informed that was the better one to go with because it would hide ALL the cords. Well it did NOT and I am very dissatisfied with the look of my mount. If i would of known that i would of paid the cheaper price to still see the cords.

The agents were friendly and completed their assignment promptly.

The tech was very good at his job installing my purchases.

Agent was very patient and helpful, arrived when he said he would.