Customer Ratings & Reviews

Easy to mount and great fit with my Lg Nanocell 65”

Guys where on time and done their work very quickly

The wall mount is great. Holds the TV in perfect place

Not completely satisfied as it’s slightly crooked.

tv stand is connected to the the mounting love it.

The agents were friendly and completed their assignment promptly.

Great service and really quick service for 2 tv mounts

Meets all of my needs, what more could I say.......

YES THE INSTALL WAS GREAT BUT THE PROGRAMMING THE CONTROL WAS UNACCEPTABLE

Installers were 3 hours late past the window of time I was given. Okay, there were call-offs and I realize this wasnt their fault. I purchased a tv, hdmis, warranty, installation, and a mount from Best Buy. The installers were unfamiliar with the mount and drilled into my wall 3 times before getting it right. (This is a brand new home that now has visible holes on the wall) Also, they did not come equipped with fish wire to run the hdmis through the wall in order to hide them. They told me this was an extra option when scheduling (no it wasnt) and when i argued that they blamed my builder. They also said it would add 2 more hours to the install (it was now 7pm) I went and bought fish wire myself for $30 and completed the job myself in 15 minutes. I have never had an issue with Best Buy or Geek Squad until now. I have holes in my wall after they didnt even complete the installation i paid $250 for and now no one will return my calls.

Agent was very patient and helpful, arrived when he said he would.

Very good service timely. Polite efficient and was always in time.

The installation was amazing. Carefully done. Looks great.

Horrible service. We ordered this mounting service because our TV had been unlevel the past few years. Third party techs came out on Monday to level it and to hide cables behind the wall. We were told by the Geek Squad agent that made the appointment - “in-wall mounting and appropriate equipment is fully included”. The techs mounted the TV unlevel again and refused to hide cables behind the wall because it wasn’t written up on the work order, even though we explained that we were told it was included and also written in notes. I called Geek Squad that night and the agent made a next day appointment to fix the leveling and hide the cables. Tuesday comes and it’s a no-show… Call again to reschedule, and again the agent states that it includes hiding of the cables. Wednesday comes and it’s a no-show. I call again and they state that it’s been rescheduled for Friday and that hiding of the cables is included. Friday comes and it’s a no-show. We truly talked to about 10 different agents over the course of that week and ALL indicated that cable hiding was included, was in the notes, and that they are “so sorry” the appointment keeps not happening. We call again Friday night to figure out what in the world Best Buy is going to do to help us after $215 for this appointment and $285 for in-wall hiding equipment and three no-shows, all of which required extensive scheduling on our end with work and a baby. This new tech scheduled a Sunday morning appointment for actual Geek Squad agents to come out for remounting and cable hiding, rather than third party. She assured that I would receive an email and text with confirmation of the appointment. Not only did I receive NEITHER, but the appointment never showed on my account. I had zero visibility. I called multiple times that weekend to look up the order number and request that confirmation messages be sent. They all assured me that the appointment did exist for remounting and cable hiding, but could not send an email. So we effectively just had to trust that this appointment was going to happen after three no-shows and after no ability to track the appointment. The Sunday appointment did finally occur, but the refused to hide the cables because it “wasn’t written up on the work order”. We explained that we’d truly talked to 10+ agents that week, that they all claimed that it was included, and that it was all written in the notes. The guy said he’d call his manager and ask, but they came back and said nope they couldn’t do it. I can’t describe how angered I am at this horrible service. To the point where I don’t think I’ll continue to shop at Best Buy, and especially won’t use their services.

Set up went smoothly. I am not sure why I paid a fee for nembership and still pay a fee for set up instalation which was extremely high.. I will not renew my membership. Not worth it.

The TV mounting was fine. The problem still is no replacement TV due to a damaged TV delivered and placed on my wall for over 2 weeks. Best Buy offered $50 for my tens of calls and discount to purchase another TV.

Not very please. When came out they couldn’t find the studs in our mobile & said the TV & mounting could not be put up. Our handyman was able to easily install it & it works great. A rip off to have to pay & then then them couldn’t do it!

Didn't come with ladders for a wall mounted tv. Had to use my ladders.

The product is excellent and the service was outstanding

This was was a strong and reliable mounting mechanism that we needed for our new TV. However, I wish I had research a little more before making the choic on this one. I wanted something that was strong and secure but also wanted to have some swivel so we can move the TV so we can view from different angles. This one does not have that option.