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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1749 Showing 34,961-34,980 of 38,693 reviews
  • Rated 5 out of 5 stars

    TV set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service...................................

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good service timely. Polite efficient and was always in time.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Reconnected our tv's after moving into our house a

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They arrived on time! They were very efficient on Detail of connection! Highly recommended!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Satisfaction

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sloppy work & terrible cleanup. Also mounted the Sound Bar and not really satisfied with that either!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the work they do. Very professional. Very good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Professionals

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is extremely talented and professional!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Wall tv mount.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service from GeekSquad, my tv look fantastic.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 3 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were on time, professional, and tested me before they came

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    installation was great bUT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    YES THE INSTALL WAS GREAT BUT THE PROGRAMMING THE CONTROL WAS UNACCEPTABLE

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    geek Squad installed wall mounted tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't come with ladders for a wall mounted tv. Had to use my ladders.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 2 out of 5 stars

    Not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very please. When came out they couldn’t find the studs in our mobile & said the TV & mounting could not be put up. Our handyman was able to easily install it & it works great. A rip off to have to pay & then then them couldn’t do it!

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.

  • Rated 3 out of 5 stars

    DM

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad didn’t do a set up! Setup was done by an independent contractor. I was supposedly scheduled for 7am service but the contractor didn’t arrive until 7pm! Totally disappointed!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Troubling process.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks like they have a coordination problem. A very confused purchasing, delivery, installation process. .

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Forget me. Not!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents forgot to bring the sound bar bracket. Sent me to Meijer to buy a "universal mount" . Couldn't make it work. cracked a screw mount in the sound bar. Said they would make it right, and never did. So after a couple weeks I returned the sound bar, and got my bill straightened out. They did install the TV at the right height and level.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad installed quickly and professionally!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not completely satisfied as it’s slightly crooked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They put my tv up exactly where I wanted and quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received very professional and excellent service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    overall professional and courteous at all times. TY

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They work fast great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys where on time and done their work very quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    tv stand is connected to the the mounting love it.

    I would recommend this to a friend