Customer Ratings & Reviews

great job. no problems. even gave advise on the xbox

The wall mount job was completed to my satisfaction.

They did the job very quick, very friendly people .

Agent did not check all settings so had to do it myself. Paid so we could watch tv right away but did not work the next day

After the delays, I will never use Geek Squad or shop at Best Buy again. I scheduled a TV install appointment for my senior mother to help her get a new TV installed. At the first appointment, the techs said she needed a different wall mount unit. No problem, returned one, ordered the one they wanted, made a follow-up appointment. Today was the install appointment date. After waiting for 2+ weeks, they hung a missed you sticker on our door and left. No call. No knock. They just left. I called the local store to see what happened and they hung up on me after I expressed my irritation in waiting just to have them leave with no attempt to contact me. All they would do is offer to reschedule again. This time a month out. Use anyone other than Geek Squad and you’ll be better off.

It seems the geek squad tech was convinced there is only one level of tv mounting service when there are clearly two. It sure did not feel like a premium service and my mother in law felt as if they gave her the run around non stop over every item. The service given felt like what should be provided with any standard TV mounting.

On time, friendly, knowledgeable, good, complete service

I have had an absolutely miserable time with Geek Squad for a TV purchased on July 7, 2024. It took three times of have Geek Squad in my home before the TV was finally installed on the wall only to find it has a defective bracket. Since then i have spent hours on the telephone working to have the TV replaced. Each time i ask that call be recorded and stored and notes place in the system. I am taking off of work for what i am told will be delivery and installation of the new TV only to have the appointment cancelled. This week Geek Squad wanted two visits - 1) to deliver the new TV and remove the defective TV. BUT NOT INSTALL THE NEW TV. I was told this would required another appointment and another day I would have to take off of work. WHY CAN’T A TV BE DELIVERED AND INSTALLED ON THE SAME APPOINTMENT! Speaking with customer service to sort this out the representative’s dogs are barking and other noise (children?) in the background. Can’t be easy for the customer service representative either. Three calls yesterday and no notes in the system. This is terrible and problem still not resolved. Soon it will be three months.

I’m torn on the review here because the crew originally that came was horrible and screwed up majorly on the wall mount. The people who came to redo the job were amazing and did what should have been done the first time

Great service installation technician!!!!!!!!!!!!!!!!!!

Great work, Professional service and neat work. fast

Everything was installed with the very few problems.

Wonderful service! The tech was very helpful. Great.

EXCELLENT SERVICE. VERY WELL DONE. I AM VERY HAPPY

Works a advertised. I am pleased with my purchases

Knowledgeable.Friendly Compassionate. Good work ethic. Honest.

Bought these for my new home, wanted tv s on wall.

great sound for this systen that i bought with tv.

the tv not mounted straight, a little off, but will past.. and the coust is too much

Staff was on time and very professional. Customer satisfaction is their priority.