Customer Ratings & Reviews

Very professional and courteous. Good job and quick.

On original date to be delivered, I was under the impression that it would be installed also…as I kept getting emails to “prep” my area for installation. Once that was cleared up and rescheduled, and having a huge box in my living room for an additional two weeks, Geek Squad called the day before scheduled installation to cancel and reschedule. I cancelled the order and did it myself. My overall experience with Best Buy was terrible. From recommending an incorrect mount that wasn’t in stock (delaying TV delivery for over a month) to confusion on delivery vs delivery AND installation, to the final straw of Geek Squad cancelling appt. The other place is right. I was sorry.

It is working excellent. I can swivel it many ways.

Unfortunately the service provided didn’t satisfy the expectations that we had for the Geek Squad. Hours after the service the cable box collapsed and did a dent on the wall. We reported immediately and the technician stated that the problem will be solved the next day, but the next day never come. After a week, I went to the store to talk to the manager and he tried to get another technician but it’s going to take another 10 days to repair the problem. I asked for the refund of the service and I called a private service that came the same day and solved the issue. I hope that Best Buy have more technician to satisfy the demand of services.

Great product. Fast delivery. A+ No issues at all

Installation done by an outside vendor, not Geek Squad. Not thrilled with their performance. They seemed more intent in getting to the next job. I assume that they are paid by the job, not by the hour. The mount is up and functioning, but the explanation of the TV functions was limited.

excellent product that I would recommend to anyone

A third party, not the Geek Squad, arrived 45 minutes late, then delivered and installed my new TV. After discussing the exact height requirements to mount the TV and measuring the exact height for the bottom of the TV, the third-party installers did not install the TV properly as it was too high and showed all the cables running along the wall. It was also not level on the wall. In addition, they did not explain any of the major TV functions and modes of our new TCL including setting up the firestick to interface with my sound bar. Basically, they were amateurs and would request only official Geek Squad members in the future.

Very happy with this item! It worked great for me!

Sarah took good care of me. Thanks for service....

Luke is the man. Highly professional and reliable.

Answered all my questions and made great suggestions.

I have to use two remotes to turn on the tv. They did not sync the tv correctly to work with the cable remote

Crew was fast, friendly and efficient. Good servic

Really good service.. I was really happy with service

This tv mount works great. It gives space for cords.

The installation crew was very informative and helpful

THE BEST THE BEST THE BEST THE BEST THE BEST THE BEST

The one star rating is for Best Buy and the fact that you want me to rate my Geek Squad. We did not have a geek squad who came as promised, we had a third party service who rolled up in their pick up truck with my tv strapped to the back of their truck. The men who came were nice and pleasant and took their time doing what was needed to get the tv up and ready ( 1 star not for them). Again told that geek squad was coming, that didn’t happen. Then I was told that the crew would bring the mount with them because if it wasn’t needed then geek squad would take it back with them and I wouldn’t have to worry about it. That is not what happened. Since it was a third party I now had to make a separate trip to the store to return the mount. This isn’t the first time I’ve had issues with Best Buy when it comes to having large appliances delivered. I’m done, I will not purchase something from Best Buy again that requires a delivery always a headache or frustration.

Mounts east, well, and secure. I just wish it was a little “thinner” as I used this for my 65” frame tv, which came with the mounting of its own but it did not align with the center of my wall correctly. This is a good substitute considering the circumstances.