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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1752 Showing 35,021-35,040 of 38,693 reviews
  • Rated 2 out of 5 stars

    Geek squad installed tv quickly but lacked patienc

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents arrived without calling first to let me know they were on their way. They mounted the tv set without any issues. Had to ask them to connect sound bar which they should have known already they were supposed to do. Had ask them to connect a couple of apps. Had to ask them to go through the tv and remote features and how to use them. One of them flew through them but I managed to catch a couple. Didn’t want to keep longer-seemed like they were late for date!!!! Have had much better experience with other geek squad techs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this item! It worked great for me!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service and product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sarah took good care of me. Thanks for service....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Luke is the man. Highly professional and reliable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crew was fast, friendly and efficient. Good servic

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 2 out of 5 stars

    Wasn’t what I expected.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a third part contractor, not Geek Squad. Nice guy but not very knowledgeable of the TV. Got it mounted on the wall, plugged it in, went over the remote and called it a day. For the money I paid, I had expected a bit more.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Indtallers

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Answered all my questions and made great suggestions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good service.. I was really happy with service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv mount works great. It gives space for cords.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation crew was very informative and helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    THE BEST

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE BEST THE BEST THE BEST THE BEST THE BEST THE BEST

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and fast setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and fast set up. Will always use them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome Service!!!!!!Professional !!!Great service

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT USE GEEK SQUAD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give a zero rating I would. So they contracted this out with someone who they were supposed to be coming between 11 and 1 PM. They never contacted us. We kept calling customer service finally at 4 PM. He told us he would be late. He arrived at our house at 9 PM And said he needed more money to mount the television. We felt like it was a total scam. All along they knew this TV was being mounted above the fireplace. But when he got there, he said it would cost more money because it was mounted over the fireplace. Do not , get Geek Squad. You couldn’t even get hold of people. I tried to even find the number to call and complain about this Contractor guy not to use him again and you can’t even get a hold of anyone. It’s very disorganized do not use them.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice install

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great installation by geek squad. A nice neat job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound love it. Would recommend to anyone. Ps

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    NICES EMPLOYEE'S

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE GUYS WERE POLITE, CLEAN, AND CAREFUL IN MY HOUSE. THEY DEFINITELY KNEW THEIR PRODUCT

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was great!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were on time, efficient, friendly and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great services, guys were very neat and informative.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Big screen tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with big screen tv purchase. Samsung makes a good product.

    I would recommend this to a friend