Customer Ratings & Reviews

I was away from home (at medical appointment) when staff from Geek Squad arrived, however my husband Bill met them at the door. Staff removed old plasma TV, then set up new LED HD. Staff had set up prior remote as requested. I was told they basically said this new set operates like the old one, and seemed to be in a hurry to leave. When I turned set on, only advertising icons appeared; unable to connect with any channels. I phoned telephone number listed on pamphlet, heard “due to high volume of calls, an unusual longer wait time. I waited approximately 20+ minutes, when Bill advised he was driving to the Best Buy store. After conferring with two managers, they informed him how to bypass icons, step by step.

They did bring the tv inside and mount it to an existing mount. They did not set up the internet on a smart tv. I feel the service was worth no where near the cost.

Things went well,new tv set for some great viewing

The TV was not mounted it was already in place when the Tech arrived.

The agen mount the TV to the wall. And was very helpful.

I have had such a bad experience with this that I would not recommend it to anyone and I haven’t even had my tv installed yet! I started this process by inquiring/scheduling a tv install online. I asked several times if the price quoted to me included everything including all materials and labor. I was assured that it did. I then go into the store to complete the order and was told a different price which was $150 higher that what I was told online. The associate in the store tells me that the people online should not have told me that and they didn’t know what they were talking about!! I was extremely upset about this but decided to proceed with the install. I scheduled the install on 11/24 for the earliest available date which was 12/22. I was ok with this due to the fact that it would be done by Christmas. In the interim, I received an email asking me to rate the service that I received up to that point. I voiced my severe displeasure with the process on that review. I received a call within 24 hrs of that review from I guess customer relations. They admitted that they dropped the ball and agreed that there was a disconnect between online reps and in-store reps. They offered me a $100 store credit for my troubles. They told me that it would be available to me asap. Well when I inquired about the store credit at the store and over the phone no one had any info about it and refused to honor it!! Fast forward to 12/16 (2 days before they are supposed to come to my house) get a call from geek squad saying that they can not do the job because Best Buy won’t allow them to install a tv over a fireplace. Two questions. Why wasn’t I told this when I scheduled it on 11/24? And why did it take so long to finally tell me?? With the amount of time that lapsed between scheduling it and receiving the phone call I could have scheduled someone to install an outlet. I also wanted to upgrade to the next model of the same tv prior to the install but I was told in order to do that they would have to cancel the entire order and I wouldn’t be able to get it installed until 1/11/22!! The geek squad manager told me that he would ensure that I received the upgraded model on my original install date. I asked the guy on the phone who told me that they can’t install the outlet if he was aware of the switch in tv’s. He said he was not aware of it but he would bring the right one. So here it is 12/17 and I really don’t know what to expect on 12/22?? Are they even going to show up? And if they do will they have the right tv??

Geek Squad outsourced to a 3rd party vender that scheduled me for a time between 7am and 7pm then said they would be there between 1:30pm and 4:30pm. Didn’t show up until around 5:30pm and had no clue how to setup a TV. Had to show them where the power plug went. Called best but to ensure a geek squad member could come and fix my issues and they again outsourced to the same 3rd party company. I had to drive to the store a speak with the GM to try and get things fixed.

Techs were very helpful. Clean up after themselves

Very professional and though. I'll use them again.

The geek squad did a great job with installation.!

It works great. Would recommend to family/ friend.

Too expensive for the service provided. I think there should be a price list, not one size fits all!

Proffessional and polite. Never a bad experience and this was no exception.

This experience wasn’t so great but every other time have been flawless

The Geek Squad agents connected my TV and the wall mount.

Geek squad is the best. Great job on my installation

They forgot to put two HDMI cords in wall for one of tvs. Everything else good

Keith who delivered and installed was amazing. The Best Buy customer service could not have been worse via plus call center and Mid Rivers MO store. Carl the manager told me the problems with my delivery was because “I’m not the first person or last who will have my experience as well he threatened to return my 3k purchase rather than help. Over 8k spent in that store and that is how I was treated. Done as a customer, plus member and CC holder (will cancel plus membership and payoff and cancel CC. Nobody cared so why would i continue to be a customer.

good product that fits the wall neatly and smoothly

With total tech support this was a good value but the first tech made up some ridiculous excuse and bailed on my appointment. The next available tech was much better & friendlier. 1/2 a year out I'm happy with the install.