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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1754 Showing 35,061-35,080 of 38,693 reviews
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great option for the size of tv that it is holding.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they did a good job hanging my mount except i did find a few snaps around after they'd left

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians courteous, efficient, and did nice work

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very professional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very accommodating, and had no issues with our several requests..

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    not recommend these set up guys from winston-salem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    worse experience these set up guys charged 299.00 and the guy that came was suppose to show us how to use the TV with remote never told us any information about the set up and how to use the features still trying to figure it out ourselves. Also they would not put the TV where I wanted it to go over the mantle, they put lower than I ask them to do.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad installed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV was not mounted it was already in place when the Tech arrived.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    swift and clean

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer worked quickly and cleaned as he went. .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad installed my tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is the best. Great job on my installation

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good product that fits the wall neatly and smoothly

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad installed my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agents connected my TV and the wall mount.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 1 out of 5 stars

    GEEK INSTALLATION of TV way overpriced..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GEEK SERVICE PERSON VERY GOOD...However $250 price for mounting the TV though was a rip off.......The wall hardware and brackets were all there and ready from the previous TV....The TV fit in perfectly and the wall installation took just 10 minutes...No new equipment....$100 or less would have been a fair price. Not 25% of the cost of the television....

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent were great installing my TV. They were on time

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Work Order Wasn’t Accurate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The services I received didn’t match what I thought I had ordered. I showed the order writer that I had a more complicated mount that was to hold speakers, but the technician said the work order didn’t mention that.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Um

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This experience wasn’t so great but every other time have been flawless

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 2 out of 5 stars

    price solid but iffy customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With total tech support this was a good value but the first tech made up some ridiculous excuse and bailed on my appointment. The next available tech was much better & friendlier. 1/2 a year out I'm happy with the install.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Installed 50 inch tv wall mount

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Proffessional and polite. Never a bad experience and this was no exception.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    horrible service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV was delivered but apparently the wrong power cable provided. Had to call Bestbuy up to see about an exchange and was told they can exchange it a week later. I took off to get this setup and had them take away my other TV. Whats the point of buying geek squad warranty if the brand new TV you buy can't even be setup. Whats the purpose of paying for delivery service and professional installation if I'm going to just need to mount it myself anyways and fix the issue myself.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs were very helpful. Clean up after themselves

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top notch service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and though. I'll use them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did a great job with installation.!

    I would recommend this to a friend