Customer Ratings & Reviews

On time, reminders sent, smooth set up and they cleaned everything up before leaving.

Unfortunately, the TV mounting and setup was a complete disaster. After several attempts by the representative my walls had at least 25 holes; to no avail. My wall was a complete mess. Finally I asked him to stop. The good thing; Best Buy reimbursed me to fix and repaint the wall. A second representative came out several weeks later and the mount was finally install correctly. Finally, frustration to a belated cheer!

Geek squad agents were not able to find the ethernet cables and route them thru the wall and after they left, I just reached in to the left and found the cables on my own and routed them myself. And, I had already mounted the TV and the cable routing was all I needed. And they damaged my wall on the other TV. Waited over an hour on text and then phone to try to get a refund and damage repair on the wall but have not heard anything back as yet. Will never use Geek Squad/Best Buy services again. Ever!

Best Buy subcontracted a 3rd party installer to deliver, mount, & install my TV & an in-wall power kit I purchased from them. The installers did not show up in the scheduled window & called afterwards. They were extremely rude & insisted that the in-wall power kit was not included. They then hung up & canceled the install without notifying me. I spent hours on the phone with the national service line who said they could not do anything because the 3rd party had not returned the TV. After 2 days they told me to go to the nearest store to check, which I did. The store employees told me that the in-wall power kit install should be included & that they would schedule me for the next available geek squad install if I were to call back after Labor Day weekend. However the number they gave me went to the national line & they were only able to schedule a few days sooner. In doing so, they removed the in-wall power kit install & rehired a 3rd party install (instead of geek squad). I was again told to go to the store & wound up making 3 trips back & forth with the store & national center pointing fingers at each other & saying I would have to sort things out with the other. Apparently the store did not even know that phone calls would go to the national line - there is no way to reach them other than showing up in person. In my last visit to the store, my re-install again got delayed due to the confusion with the in-wall power kit not being on the order to the new 3rd party Best Buy subcontracted. This is completely ridiculous, as my TV delivery & install is now delayed by a few weeks. I previously had a great experience with a Geek Squad TV install but now have no idea why I am paying for a TotalTech membership where the customers are treated like this. It seems that purchasing a membership results in you being passed off to 3rd parties who have little responsibility & don’t care about servicing customers. The awful system between the national line & the physical stores makes no sense. All of this has led to pure chaos in my experience.

They went over everything with me and made sure I could use it correctly before they left

Yes they set up my TV and made sure it worked correctly.

Could have been more helpful, had more to install so were in a hurry

Enjoying the new wall mounted TV. The tech was professional.

The job was done ok but a bit half heartedly, didn’t want to give me any options re setup. I’d I’d known how it would be done, I could have done it myself n

Looks like they have a coordination problem. A very confused purchasing, delivery, installation process. .

They mounted my tv and made sure Xfinity worked for us before they left.

Sloppy work & terrible cleanup. Also mounted the Sound Bar and not really satisfied with that either!!

Nice work, job done, going the extra mile to complete task

Great job with tv installation Nice and experienced team

The agents mounted TV efficiently but ran into problems with conectivety

Wonderful service, just wish it cost less it only took the technician 20 minutes!

The agent connected my mount. All is secure and works well for me.

What I was told at the store they would do when I bought the package and what they actually did were WAY OFF. One of the installers said they always tell people wrong to make them buy the service.

The agent mounted my tv and connected to all my devices

The 2 guys that came over was really nice and funny.