Customer Ratings & Reviews

The techs mounted the tv securely exactly where I wanted it. But they insisted on using a different mount than I wanted because they thought the mount I bought from the TV's manufacturer was not compatible (turned out later it was), and they put unnecessary standoffs between the tv and the mount they did use even though I wanted my TV as close to the wall as possible. Their skills in the actual mounting were fine, but their level of knowledge and willingness to try to use what the customer wants was lacking.

It works great. Would recommend to family/ friend.

Best Buy subcontracted a 3rd party installer to deliver, mount, & install my TV & an in-wall power kit I purchased from them. The installers did not show up in the scheduled window & called afterwards. They were extremely rude & insisted that the in-wall power kit was not included. They then hung up & canceled the install without notifying me. I spent hours on the phone with the national service line who said they could not do anything because the 3rd party had not returned the TV. After 2 days they told me to go to the nearest store to check, which I did. The store employees told me that the in-wall power kit install should be included & that they would schedule me for the next available geek squad install if I were to call back after Labor Day weekend. However the number they gave me went to the national line & they were only able to schedule a few days sooner. In doing so, they removed the in-wall power kit install & rehired a 3rd party install (instead of geek squad). I was again told to go to the store & wound up making 3 trips back & forth with the store & national center pointing fingers at each other & saying I would have to sort things out with the other. Apparently the store did not even know that phone calls would go to the national line - there is no way to reach them other than showing up in person. In my last visit to the store, my re-install again got delayed due to the confusion with the in-wall power kit not being on the order to the new 3rd party Best Buy subcontracted. This is completely ridiculous, as my TV delivery & install is now delayed by a few weeks. I previously had a great experience with a Geek Squad TV install but now have no idea why I am paying for a TotalTech membership where the customers are treated like this. It seems that purchasing a membership results in you being passed off to 3rd parties who have little responsibility & don’t care about servicing customers. The awful system between the national line & the physical stores makes no sense. All of this has led to pure chaos in my experience.

They forgot to put two HDMI cords in wall for one of tvs. Everything else good

The brackets are sturdy and holds the TV steady and in place

Good quality on time and great customer services. Reliable

The Geek Squad guys came and did a good job mounting the TV on the wall.

The TV was hung perfectly above our mantle, however I must rate our overall experience with the geek squad/Best Buy as very disappointing. We have used them many times over the years and always pleased. Our experience this time has been extremely disappointing. We were given delivery dates and then multiple cancellation emails. No phone call, explanation or apology for inconvenience. We waited months for our products. Complete miscommunication from Best Buy and Geek Squad. Would not recommend.

Work done was really great and mounters did good job. Not worth $250 though.

What I was told at the store they would do when I bought the package and what they actually did were WAY OFF. One of the installers said they always tell people wrong to make them buy the service.

Horrible technicians - bent and broke my HDMI wires even after I provided 90 degree adapters to prevent that - they did not use just bent my wires 90 degrees instead. Also removed 2 HDMI cables that I had professionally installed through the wall. These were used for my gaming systems which now I can not connect without disconnecting other devices. I have to rehire that professional to rerun these wires along with new ones to replace the broken wires.

The install was fine, however they did not remove the old tv as contracted.

The installation service did not call, text, or email regarding their arrival before or on the scheduled installation day, marked 7.00 am to 7.00 pm. I called the 1-800 number at 3 pm to inquire about the status; they contacted the installer, told me I should expect an update via email within the hour, and gave me the installer's 1-877 number. Nothing. I called the installer, who would give me neither an update nor a reason why they would not show up and told me to wait 24 to 48 hours to get more information—still nothing. So I called the Best Buy store directly, who could also not see why this was a no-show. The earliest they could schedule the next installation appointment is another week away. This was an extremely frustrating experience, as I took off a whole day for this. This has never happened to me with Best Buy's original Geek Squad. Let's see what happens next week.

This is a 1/5 star deserved rating even if there was a 0/5 star option (which there should be one) only because the TV is still on the wall and has not fallen....yet! Where to begin... Listing unsatisfactory items will make it easier and shorter to read. Items are as follows: ** The two gentlemen that showed up were not very friendly ** Both gentlemen took personal phone calls and text messages while working on the installation (fantasy football picks are not work related, take up more time, and therefore will eventually lead to price increases due to their personal agenda "on the clock") ** Did not level the TV on the mount. I was told to get a leveler (thing with bubbles in it) and to level the TV on the mount myself ** Did not clean up the mess they made (dust on floor from drilling, left leftover parts in various places) ** There were leftover parts that should have been installed and I am NOT talking about the variety of nuts and bolts that come with the mount. ** Did not hook up wires to devices I previously installed correctly even though I paid for that service. ** Vandalized my brand new flat screen TV by removing the covering around the edges which was intentionally left on due to moving residents within the next 6 months. I did NOT ask them to remove the covering!!! Bottom Line: If Geek Squad is the only available service for mounting TV's in the area to which I am moving to (very remote area), then I will install the wall mount and hang the TV myself.

I purchased a TV, and the installation fee was a little high, 249.00. When they arrived, I was told it was an additional 139.00 to mount over the fireplace. I was told that insures routing cable wires ( which I don't have) and insurance in case of damages. I was confused because that is what I was told about the 249.00. So basically, they want to charge 200.00 more than a local service just to scan a TV to the wall. I will never by anything here again.

The installers came in and took care of everything. Cleaned up before they left.

Service was performed on schedule and the work done was good.

Guy by the name of Luis mounted both my TV’s and set them up. Great job and great dude

Tv was mounted. A bolt was difficult to secure so installer left it as-is stating 3 bolts were enough to keep the TV on the wall

Poor customer service, my TV was suppose to be delivered and installed today. I check this morning the delivery window changes to 1130 to 330pm, I check again around 1 and now it has a red box with an exclamation mark. I called them spoke with three different departments, and now there saying they didn’t receive the TV, I asked they didn’t know this ahead of time. Spent the whole morning waiting for nothing. Terrible customer service. I had to talk to three different departments just to find out they can’t complete the order.