Customer Ratings & Reviews

Good helpful quick and knowledgeable. Was in and out in 30 mins

I took it home and Nerd Squad installed it when they delivered the television.

The worst buying experience . I purchased a $3000 TV and was treated terribly. Purchased 12-16 finally delivered 1-3 after three times, Each time I waited at my home ALL DAY. The first Delivery 12-24-24 set TV up took 3 hours and TV did not work no problem that happens then waited 7 days Christmas I understand next appointment the TV was open and no remote in the box!! Wait another 8 days finally delivered. I called and went to the store and no one would help me or expedite the process you have to wait 8 days. I asked what can you offer me the reply we must have the TV on the wall before we can offer you something for your troubles. I was told I would be contacted by the Dedham store but have heard nothing. It was a TERRIBLE exprence the worst part no one helped me and WAITING in my home for 3DAYS

Never came had to reschedule. Package not available but no one called me. I had to inquire about it on my own after time was up so i waited all day to wait another week to watch the new tv.

I was wanting a new 55" TV mounted above fireplace. The first person they sent out said they had been doing the job of installation consultant for only 3 months. She said she didn't know what to do in this case, and she would have installation team sent out in a few days. They gave several different options and said "it wasn't impossible, but it would be highly difficult". That didn't instill a lot of confidence in their ability, so I hired a local audio visual company to do the work instead.

The TV was set up correctly, but I asked that the TV be mounted higher and gave them an example of where I wanted the top to be. The TV wound up being more than a foot below that.

Great features . Better durability. Not that easy to install

Ordered the mount and an In wall power extension with installation on November 30 but couldn't get the installation until February. At installation time they tell me my installation covers one, but both. So I have to pay for another. So I pay for the in wall power install. I get my credit card bill and the double bill! 2 hours of calls with Best Buy and no fix. Citi financial wants me to fax my emailed receipt to them. Who has a fax machine? So it costs me a few bucks to fax my receipt to Citi to dispute the charge. No wonder they are closing stores.

No show on first day. Said it was rescheduled for the next day without telling me, but then cancelled that too. Then rescheduled and canceled three more times. I went 6 weeks being strung around given different stories from the item was on back order, to there weren't enough agents available. Yet, they kept rescheduling and canceling within minutes afterward. Chat agents, phone agents, in-store agents, all were on a different sheet of music. Terrible experience.

It’s outsourced by some random 3rd party I used this service so many times with geek squad and it was great. Now you get to explain everything to a call center in India and they book some random person in your area. I had to fight to get them to send two people to hang my 77” tv. Don’t do it. Don’t use this service.

Wanted a tv tilt that skewed out at an angle to watch in adjoining room

What a mix ! One installer was very helpful and polite whereas the other was rude. The helpful one made sure we were satisfied with installation. The other was bossy and uninterested in our concerns. We did express our feelings to the manager.

The Agents did a wonderful and provisional job....

Geek squad did a very good job truly professional job

my TV was mounted too high it hurts my neck. I was receiving treatment for my R.A at the time they came so I was not able to direct them correctly :( I have to take it down and get a TV stand now. I'm upset about but not passed off it's unfortunate.

If I could give a zero rating I would. So they contracted this out with someone who they were supposed to be coming between 11 and 1 PM. They never contacted us. We kept calling customer service finally at 4 PM. He told us he would be late. He arrived at our house at 9 PM And said he needed more money to mount the television. We felt like it was a total scam. All along they knew this TV was being mounted above the fireplace. But when he got there, he said it would cost more money because it was mounted over the fireplace. Do not , get Geek Squad. You couldn’t even get hold of people. I tried to even find the number to call and complain about this Contractor guy not to use him again and you can’t even get a hold of anyone. It’s very disorganized do not use them.

My soundbar worked with my old LG TV but cannot connect via HDMI ARC. They say the problem is with the soundbar, but there was no problem with the previous LG TV. I think there is a issue with the brand new TV. Going to take the soundbar in to have it checked out

They showed up on time and performed the service in a timely manner

The jury still out there’s been some complications and some unqualified one on one and qualified person. Not very good at his job to get the geek squad not good.

The agents were unable to finish connecting my TV sound because they needed to get a specific connector. Was supposed to come back in a week and as of today have not returned or called