Customer Ratings & Reviews

The agents were unable to finish connecting my TV sound because they needed to get a specific connector. Was supposed to come back in a week and as of today have not returned or called

I like the sturdiness of the mounting. It took longer to mount than expected.

Not Geek Squad but was another contractor who done this job.

Great service from the techs and removed my old tv with no problems.

TV mounting through Best Buy is good, but not for the geek squad price.

DO NOT EVER HIRE GEEK SQUAD TO INSTALL A TV IN YOUR HOME!! I spent over $6000 on two Samsung TVs, sound bar, and Geek Squad wall-mounting Installation. My biggest mistake was hiring Geek Squad! Oner of the TVs did not work properly on the day of installation. The technician blamed the Direct TV box for the TV not working properly. I relied on his expertise. It took me another 6 weeks or so for Direct TV to replace my box. A second Geek Squad technician evaluated the problem - he also blamed Direct TV. I have now had 3 new Direct TV boxes delivered and installed in my home, but the Samsung TV still does not work! Now, Best Buy tells me there is nothing they can do to resolve the situation as the TV is beyond its return period. The only reason it is beyond the return period is because I relied on the technicians advice and had to wait for new Direct TV boxes. I have called Best Buy customer service numerous times - no resolution. I have spoken to the local Best Buy store manager - no resolution. I have requested that Geek Squad come back to my house, but they refuse to send another technician. DO NOT EVER HIRE GEEK SQUAD! I WANT MY $6000 BACK!!

The 3rd party agents delivered, unboxed and mounted my TV but, got it too high causing them to lower it leaving six holes above the final position of the mount to be filled and painted.

Service was good but some apps don’t work properly

Agent was very quick and wellorganized super nice guy

The delivery of the television included installation and Cobb’s ted to all my devices. However I was disappointed that it wasn’t explained that initial visit did not include connection to my existing surround sound. Had to schedule another appointment for this.

Waited 2 weeks for install and set up for the new outside TV with mount. They said they will send an email or text the day before to lock in the time. They sent me the message and then when looking at time, it showed the next available install was another 2 weeks!! Yes they gave me back my money plus $100 but I had taken the day off to be at home when they came and that vacation time is worth lots more than the $100. Fortunately my friend came over and helped me and we got it done but just know that just because you have an appointment, does not mean it will be kept.

This service was from a Geek Squad contractor. They didn't install the ethernet cable. Had difficulty getting cables through the wall conduit. Dirt stains on the wall after the work was done.

The 2 young men were very nice but they didn’t know how to work the remote I was given. There was no instruction booklet or no instructions on the internet. I called Bestbuy and Samsung with no response

The installation service did not call, text, or email regarding their arrival before or on the scheduled installation day, marked 7.00 am to 7.00 pm. I called the 1-800 number at 3 pm to inquire about the status; they contacted the installer, told me I should expect an update via email within the hour, and gave me the installer's 1-877 number. Nothing. I called the installer, who would give me neither an update nor a reason why they would not show up and told me to wait 24 to 48 hours to get more information—still nothing. So I called the Best Buy store directly, who could also not see why this was a no-show. The earliest they could schedule the next installation appointment is another week away. This was an extremely frustrating experience, as I took off a whole day for this. This has never happened to me with Best Buy's original Geek Squad. Let's see what happens next week.

The agents connected my wall pieces and connected my PS4 sysstem

This has not been a good experience. The TV has yet to be installed. The third party installer did not show up within the time frame specified by BestBuy (2-5pm). They called after 5pm and told me that in their system my service was scheduled between 3-6pm, which was too late for us. I do not want the same third party installer working on the installation. I should also get a discount due to the poor service experienced to date! Please fix it. Thank you!

Work done was really great and mounters did good job. Not worth $250 though.

Nice guys on time they were very proffedinsl they knew what they were doing

They were friendly and nice - quickly done. A little crooked though!

I love this TV but maybe I went to big for my room, but I can deal with it.