Customer Ratings & Reviews

The installers were very pleasant but were unfamiliar with setup of this new model. They were not from Geek Squad.

My soundbar worked with my old LG TV but cannot connect via HDMI ARC. They say the problem is with the soundbar, but there was no problem with the previous LG TV. I think there is a issue with the brand new TV. Going to take the soundbar in to have it checked out

Wanted a tv tilt that skewed out at an angle to watch in adjoining room

This was to be my 3rd TV install by Geek Squad. The 2 previous installations going back several years were carried out in a timely, professional and friendly manner. Today Geek Squad didn't even show up to the appointment. I called customer support and was on hold for 35 minutes despite the message stating I would only be on hold for approx. 8 minutes. Customer support looks into the matter and returns that Geek Squad didn't show up because they couldn't reach me. Apparently someone has tried to reach me but failed to leave a message. This is a totally weak and bogus excuse given I work from home and was available the whole day to return a phone call if Geek squad did indeed try to call me. Why didn't Geek Squad leave a message so that I could return the phone call??? Why didn't Geek Squad try again this morning prior to my appointment window. I've paid for a service and they couldn't leave a message? Nonsense! I booked the desired install window based on my other appointments, both professional and medical. This is poor customer service to say the least. This is now a huge disappointment and inconvenience. For customer service to to treat the issue so casually without any resolution, has left an extremely bad taste. I cannot recommend Geek Squad going forward!

They showed up on time and performed the service in a timely manner

This service was from a Geek Squad contractor. They didn't install the ethernet cable. Had difficulty getting cables through the wall conduit. Dirt stains on the wall after the work was done.

my TV was mounted too high it hurts my neck. I was receiving treatment for my R.A at the time they came so I was not able to direct them correctly :( I have to take it down and get a TV stand now. I'm upset about but not passed off it's unfortunate.

Not Geek Squad but was another contractor who done this job.

Service was good but some apps don’t work properly

The delivery of the television included installation and Cobb’s ted to all my devices. However I was disappointed that it wasn’t explained that initial visit did not include connection to my existing surround sound. Had to schedule another appointment for this.

Agent was very quick and wellorganized super nice guy

I like the sturdiness of the mounting. It took longer to mount than expected.

Great service from the techs and removed my old tv with no problems.

On wall perfectly. Still holding up the tv. I thought it was Way too expensive.

TV mounting through Best Buy is good, but not for the geek squad price.

The team could not mount my computer monitors as expected. They seemed to have no desire to find a workaround to a simple problem and just wanted move on to another job.

The agents connected my wall pieces and connected my PS4 sysstem

I purchased an LG C3 75" and matching LG 9SC soundbar. I told them I had an existing 85" TV that I wanted them to take down, and then since the mounting bracket was already in place, and the new install (I was told) included putting in a new mounting bracket, that I wanted them to install this bracket in another room. The receipt included an installation of the mounting bracket and TV. When they arrived, the team said that if I wanted them to install a different mounting bracket, this would be another $199, as their job was only to mount the TV. I called the store, and the TV dept sent me to install department. After 20 minute wait, a rep came on and I explained all to her. She said she understood and would have to get her manager to approve. I was on hold for 15 more minutes, she came back on and said she will be with me shortly. Another 10 minutes passed and then the line went dead-- I was disconnected. I called back in and waited another 10 minutes, by which point the Geek Squad said they couldn't wait any longer and my only option was pay the $199 and dispute later or have them leave. I wasn't going to fight the battle further, so they left and I did the new bracket install myself. Very disappointed.

It took 3 visits by the TV installers to discover they had no idea how to hang my 82" TV over the fireplace to cover a previous TV CUBBY. I had to pay a professional $250 to hang my TV when it was supposed to be covered by my full service contract with the Geek Squad. That is the reason I purchased the contract, but I had to pay additional to get someone who knows what they were doing! Needless to say, I am not happy! Also, I had to wait a month in between each appointment because they were short staffed.

The Geek Squad mounted my 75inch tv, but left the wires hanging beneath it. I specifically requested that they be hidden.