Customer Ratings & Reviews

Took forever to actually get the TV mounted, which was nearly a month of time. I could have had the TV delivered and installed by a 3rd party within a week, which is what I should have done. When the installer was finally able to come out, the tech nearly damaged my new TV showing off how level it was. Even with Totaltech I'm not sure I see the value in this service because of the issues mentioned. If I'd been able to get my TV 4 weeks sooner... maybe. Now that the mount is up it looks good, but would probably be similar if I'd paid someone to do it much sooner.

They were friendly and nice - quickly done. A little crooked though!

Nice guys on time they were very proffedinsl they knew what they were doing

Beginning of February this year Geek Squad came out and mounted television and set up components. At the time I thought everything was fine. Fast forward 4 months, thunderstorm came thru and zapped my TV. I had a surge protector at the time they set up my TV, they plugged my components into it but plugged my TV into the wall. The wires are concealed by furniture so I didn't think anything about it. But, you would think paying $200+ dollars for their service you wouldn't have to check behind them for errors.

Great install, no problems, all good. I would recommend.

I love this TV but maybe I went to big for my room, but I can deal with it.

They did a good job with mounting my 65 inch TV!!!

This is a good svc if you cain’t wall mount the TV set for yourself.

TVs need to be programmed to work properly. One remote turns one TV on while turning another TV off! We would like to have all 4 new sets able to watch YouTube at the same time,

The Geek Squad was efficient, neat and orderly. They did a great job.

Did not send geek squad. Sent third party contractor.

The placement of the TV on the mount was too high and we will have to have someone come out and adjust the height of the mounting.

I hired & paid ($250.00) to have my tv set up & mounted on my wall in my new apartment. I did not hire & pay for it a third party provider. But that's exactly what I got. The job done was not & is not what I expected and paid for. I am completely & totally disappointed & dissatisfied. The men who arrived at my apartment came with nothing but tools. Work still needs done.

Geek Squad mounted this tv, however did not connect all of the peripherals I requested: apple tv, play station, etc. I had to have them come back 2x that same afternoon to either fix or complete a setup. When all was done, tv worked great.

Service window scheduled for 12-4pm. Arrived at 5pm...Techs did not have capability of reprogramming our Logitech universal remote- would have been good for BB to have the ability for us to let them know that ahead of time....not offered on the website at time of scheduling

I paid for the "Geek Squad" I had a 3rd party contractor show up. He did just okay, however he was not able to hook up until I paid $97 on my credit card to provide a longer HDMI cable. They were also suppose to install my sound bar and that did not happen. Total disappointment and having paid for the whole year of support , I should receive my money back and not some store credit. Never Again. I have been dealing with health problem and did not to put more stress on myself.

Installing bracket on wall was terrific! Connecting Television was not good. They need to tell customers that it is only BASIC connecting. The installers do not run any wires into the walls.

The agents who came to our home were nice enough, but unable to install the wall mount we purchased. Ended up getting a refund for the installation and exchanged the wall mount for a new one, and just installed it and hung the TV ourselves.

Good mounting service and clean wiring management. Would recommend

The install of the mounting is not level.. The install was done too quickly and the installers did not use a leveling device.