Customer Ratings & Reviews

I mean they done the job, just sub -Factors like , one employee running late and conveyed micro aggression. Did not respect my apartment space

The agents over charged me for an 8 foot cable $62 which I could have bought the same identical cable on Amazon for $30.

Installers from the geek squad were on time and efficient however the Sonos sound bar is too close to the tv- touches the tv when you turn the television

very low quality of work , absolutely not here to help , purchased 2000$ tv , and member ship for installation , few times explain in the store I need all wires in a wall !!! You sold me legrand kit for in wall installation , in a day of installation : 2 guys came , 1 guy was completely helpless , standing watching how another guy installing , another guy who was installing sad to me we CANNT put wire inside of a walll !!!! You need to buy another wire from Samsung !!! So….. they open my dry wall whith my legrand kit I bought from Best Buy , they installed a legrand kit in a wall ( without putting a TV cabel in a wall ). My dry wall behind tv was open on a top part of tv !!! So in the future even if I wanna put cable inside I CANNT do that !!! Because it’s slim TV and have a cable groove on a middle lov part of TV , after you PROFFESIONAL SERVICE dump my connection cable from legrand kit to the trash and long Cort for pick up cable FROM A wall , without even asking me if I wanna save it or not !! Then with dirty hands full of white dust all over start connecting a cables to MY tv and place in on a wall !!! When I find out they damp my staff I pay for !!! I went to trash box and pick up some staff, but didn’t no how many tools they throw !!! Now I have a missing tools from legrand kit!!! And when they saw me picking up staff from trash they look to each other and smile !!! What a beautiful day to damp a client staff which I pay !!!! To the trash !!! Now I have a open wall behind TV which gonna be a useless !!!! I pay for installation in Wall !! And have now outside cable hanging out !!!

They didn't keep their word. 2 people said they'd deliver the next day and they didn't. Refunded the setup package, HOPEFULLY, and did it myself. Overall horrible in store experience at Corpus. Salesman changed our mind on a tv which turned out to be an inferior tv with old technology and bad reviews, 6 incompetent salesman, then the delivery service was nonexistent. I want to return the tv, but we know they're not going to accept it bc it already doesn't sell. Terrible in store experience all around. Won't go back and I'll tell everyone how bad it was.

Agents installed tv but we wanted “no wires showing! That’s why we paid for the up grade. Wires are showing from tv to hutch

Tv install was good and Bose. What I did not like was that the box for the cable were left loose on the wall box on the wall should be tighter. I will say I would recommend but you have to be on top of them so no errors are made. Walls were scratched also.

The guys did a good job installing my new TV. They were very efficient.

The Tv was installed very fast. There were a few things they did not setup.

Mounting really nice on wall. They were very professional

Missing part caused my installation to be delayed. Geek Squad did not have parts on the truck

I don't normally write reviews, but my experience with a Geek Squad tv install was so unprofessional that I felt I needed to write one. First, the installers "broke" my existing TV mount and I had to help them figure out a way to then remove the existing flat screen from the wall. There was not " put your feet Up" and let the installers hang your tv as claimed on Best Buy web page describing the service. Once the new tv was hung the installers left, never setting up the two streaming services or voice activation that is advertised as part of the service. Then, to add fuel to the fire, they never cleaned up the mess they made leaving that to me. For $249 I would expect more professionalism. Trying to get satisfaction from Best Buy has proved futile, being passed from one phone agent to another. The third party, yes, a third party installed the TV, not Best Buy employees, provided me an apology but could do nothing to get me satisfaction I would not recommend the service

3rd party came out not geek squad. I wanted to get a power concealment kit installed and he told me that he doesn't do that but Geek squad has done it everytime when asked.

I was very unhappy with the process of getting my tv mounted. I set up an appoint and a few days later received an email confirming had the wrong address so I called to change it. The person on the phone told me they changed it to the correct house. 2 days before my appointment I get a call from someone at the store to tell me that they’d be coming to install, I asked about my address change and the guy told me it was never changed and he’d take care of it. The day of my appointment I get a call from the installation guys and they still had the wrong address on file. After a talking to a third employee, I finally get the address changed but their policy is that once and address changes, you have to reschedule your appointment. So after asking 3 stiles for an address change my appointment had to be pushed back another 3-4 days. When this appointment was finally set in stone I was told my a store rep that the 3rd party installers would contact me to set up a time between 12pm-8pm. Perfect. Because of my work schedule I needed an appointment after 4…. I got a call from Best Buy the day before my appointment at 8pm, I missed and called back and no one answered. The next day I get a call from the guys at 1030 am saying they’re 5 minutes away from my house. No one was home so I had to postpone my tv getting mounted another day. Long story short, I had to cancel 2 football parties, talk to about 5 different employees and had my appointment changed twice just to get one tv mounted. Not happy at all. I will say the guys who came and mounted the tv were very professional, they were great. But as far as the Best Buy employees no sir, something needs to be done.

The tech was prepared to sell me an 8 foot HDMI cable to hide in the wall, but did not bring the solution for the power cord. I had to buy and install that on my own later. Also seemed kind of iffy to send only one person to mount a 60" TV on the wall. I would have sent two.

Great price for TV, and great job by geek squad in mounting it.

I was charged for the premium mount pkg over$200,to get my tv mount & setup, however, when the installer got here he told me that I would have to pay an additional $140 more before he'd mount my tv due to the fact that I had a brick wall although he never checked or said any of this while he was asking me where I'd like the tv to be placed on the wall. He claimed the wall was brick, but he mounted the bracket to wood studs in the wall!!I was ripped off totally,...when I tried to complain about it to the store manager, & my credit card dispute/charges,..the story about the extra charge amazingly changed to "for set up of tv sound & other devices. But I thought that that's what was included in that premium price! In the end my dispute claim denied, & I had to wind up paying over $350 & change for the install. Even tho part of the install included total tech for a year, I have completely lost trust & confidence in this "Geek Squad Service," due to all the games they played in helping g to support the installers version of the situation rather than what was truly the real deal. This has definately caused me to hold back from purchasing any more electrictronics whereby I may need their services. The experience left me to feel stuped & duped all at the same time!!!

Used this mount for a 75” TV on a brick wall, It did the trick

When I made the appointment I specifically said I wanted tv hard wired and to make a note about it. When they arrived they didn’t have what was needed.

I had my 70" TV mounted to the wall of my new place. The guy who mounted it said he would have someone else come and help him. He ended up not getting help and put it up himself. I was not happy about this information. This was a very expensive TV and very heavy. He should've asked if I minded if he did it himself but didn't. Not happy!