Customer Ratings & Reviews

I hired & paid ($250.00) to have my tv set up & mounted on my wall in my new apartment. I did not hire & pay for it a third party provider. But that's exactly what I got. The job done was not & is not what I expected and paid for. I am completely & totally disappointed & dissatisfied. The men who arrived at my apartment came with nothing but tools. Work still needs done.

The agents over charged me for an 8 foot cable $62 which I could have bought the same identical cable on Amazon for $30.

Poor customer service, my TV was suppose to be delivered and installed today. I check this morning the delivery window changes to 1130 to 330pm, I check again around 1 and now it has a red box with an exclamation mark. I called them spoke with three different departments, and now there saying they didn’t receive the TV, I asked they didn’t know this ahead of time. Spent the whole morning waiting for nothing. Terrible customer service. I had to talk to three different departments just to find out they can’t complete the order.

This wall mount is holding up my 55 inch tv. It’s very sturdy

After having to reschedule this service three times it was completed on 12/30. The service was efficient and timely. My only issue was that the techs left the boxes upstairs after I asked them to move them to the garage as they left.

Paid extra for nothing should of paid for standard setup. Thought the extra pay they would literally hide my wires behind wall but instead they said extra payment was just to set up my tv which I could of done myself :/

When I purchased the TV I also asked to have the Geek Squad install the TV mount on the wall. I was never told that it would be done by an outside vender. When he came to install it I was not aware of that until mid install. This person made 2 large holes in my wall did not clean up (I had to do it) and he didn't even have cover plates for the holes. This was a horrible install. I went back to the store (2504) where I purchased the TV and complained to the manager and said that the sales person NEVER told me that this was not going to be a Geek Squad install otherwise I would not have done it. I demanded a refund of the $200 I paid. He would not do it and said I had to do a Third Party Escalation and emailed it on Nov 16 and explained that I would hear from someone but I never heard from anyone. I went back to the store on Dec 2 and that person said he would follow up but nothing happened so I emailed him on Dec 10th but nothing so far, Please reply and let me know if you will refund the install fee.

The installers were nice enough and mounted our TV as requested. However, as other reviewers have noted, good luck getting help with any damages. Our installers dragged the box with the TV across the hardwood floor. The box had staples in the bottom and left an awful trail of scratches for approximately 30 feet that the box was dragged. We contacted Best Buy immediately and they set up a claim for us. We sent all of the documentation and pictures requested by the claims people but they kept giving us the run-a-round, asking for more information (which we always provided), and generally not getting back to us for weeks at a time (we had to beg for them to return our calls and emails). After a couple months of this, the claims people contacted the Best Buy install guys who said they did not drag the box, so our claim was denied. As others suggested, you should probably video the installation in case they damage your house. Even then, it will probably be a nightmare to get reimbursement. If you enjoy reading about other people's suffering, search online for Sedgwick claims (the company who handles claims for Best Buy) and be amazed by the thousands of complaints you will find.

When I made the appointment I specifically said I wanted tv hard wired and to make a note about it. When they arrived they didn’t have what was needed.

Mount easy to move around and very sturdy. Moves all 4 directions

Agents mounted my TV and soundbar above my fireplace. Did a good job minus them scratching up another wall in my living room. Would have been nice had they offered to clean it or fix the scratches before they left. Living room was left dirty as well.

Surpassed our expectations. Adjustable shelves great added feature

Done professionally Loved it Will definitely recommend

It took months to get someone over to install the tv .second time when I called customer service was great and they send someone the next day . So if I m raring the second services it was good the first lack a little follow up .

Getting an appointment scheduled was absolutely horrid. When someone DID finally Come out, they were pretty good. Not impressed with the service at all.

Agents installed tv but we wanted “no wires showing! That’s why we paid for the up grade. Wires are showing from tv to hutch

TV was delivered but apparently the wrong power cable provided. Had to call Bestbuy up to see about an exchange and was told they can exchange it a week later. I took off to get this setup and had them take away my other TV. Whats the point of buying geek squad warranty if the brand new TV you buy can't even be setup. Whats the purpose of paying for delivery service and professional installation if I'm going to just need to mount it myself anyways and fix the issue myself.

Mounting bracket installed by geek squad appears to be loose. a technician will be coming out next week to repair. Quick turnaround for correction but inconvenienced that the mount that I purchased from Best Buy is loose.

This install did not go as well as my other installs went. These were 3rd party and did not directly work for BB. The cables behind were not neatly put up and that required some adjustment after they left

This was the worst experience ever. The person who was delivering called me the day before, told me I was their only delivery / installation so they’d be there between 7AM and 12pm and they’d call me when they were an hour out. I called at 1pm, the delivery person could barely recall speaking to me the day before(?), said they’re at another appt so they’d call me in an hour on the eta (and went on to say this was only a slight inconvenience for me … No apology in our entire conversation), 2.5 hours went by and I called again with no response. Called the best buy help line and the person said they got a hold of the delivery person and they’d call me as soon as I got off the call. Obviously no call, I wait another 2 hours, find an email from Best Buy saying my delivery was rescheduled for 5 days later in the middle of the week (some of us don’t wfh…), so had to call again to reschedule to the weekend. Called 4 days later to ensure everything was set and was told the reschedule didn’t go through so finally the last person I talked to actually put the reschedule through. Honestly, so ridiculous. Just have the TV shipped to you and hire a task rabbit. It’s more than 50% less of a cost and the task rabbit actually cares the business and doing a good job.