Customer Ratings & Reviews

Easy mount. Tilts nicely up/down but would be nicer if tilted l/r.

This install did not go as well as my other installs went. These were 3rd party and did not directly work for BB. The cables behind were not neatly put up and that required some adjustment after they left

It took months to get someone over to install the tv .second time when I called customer service was great and they send someone the next day . So if I m raring the second services it was good the first lack a little follow up .

I wouldn't even give Best buy one star if I didn't have too for this review. I bought the T.V. on Nov 20 and the first Geek Squad that came out on Dec. 4 was not able to complete the work because they didn't know how. On Dec. 6th the second Geek Squad came out and was give a tag to reprogarm remotes and wasn't able to hang the T.V because they didn't have a tag to hang the T.V. The third time the Geek Squad was suppose to come out, they didn't show up and I wait all day for them. Now the fourth time they are to come out on Dec. 27th today and no one can give me any information on when they will be here. So I will need to go back out to the store for the fourth time to find out what the hell is going on.

I am a Geek Squad member and the mounting service through the Squad---was more than the TV. But the person was a professional and did an excellent job mounting my new TV!

Mounting bracket installed by geek squad appears to be loose. a technician will be coming out next week to repair. Quick turnaround for correction but inconvenienced that the mount that I purchased from Best Buy is loose.

When I purchased the TV I also asked to have the Geek Squad install the TV mount on the wall. I was never told that it would be done by an outside vender. When he came to install it I was not aware of that until mid install. This person made 2 large holes in my wall did not clean up (I had to do it) and he didn't even have cover plates for the holes. This was a horrible install. I went back to the store (2504) where I purchased the TV and complained to the manager and said that the sales person NEVER told me that this was not going to be a Geek Squad install otherwise I would not have done it. I demanded a refund of the $200 I paid. He would not do it and said I had to do a Third Party Escalation and emailed it on Nov 16 and explained that I would hear from someone but I never heard from anyone. I went back to the store on Dec 2 and that person said he would follow up but nothing happened so I emailed him on Dec 10th but nothing so far, Please reply and let me know if you will refund the install fee.

Agents mounted my TV and soundbar above my fireplace. Did a good job minus them scratching up another wall in my living room. Would have been nice had they offered to clean it or fix the scratches before they left. Living room was left dirty as well.

I could’ve installed it myself.Not impressed the gentleman that brought it to me didn’t have to do anything to my wall I had it already hung all they did was installed the back of it and turned it on for me. Oh and also delivered it to me in a truck. That’s all they really did for me

The technicians were very helpful and informative. They did nice work.

Only willing to mount the Tv on the provided mount. Would not add Sono's sound bar to the mount. They contacted Best Buy and the handed the phone to me. The Best Buy agent told me that I was lucky to get the TV mounted, but he was willing to do me a favor and offered to reduce the price to $60. I contacted Best Buy corporate.

This wall mount is holding up my 55 inch tv. It’s very sturdy

We were told that we had 2 choices for delivery and installation. The Geek Squad would take a week longer but we decided that since we had used Geek Squad previously we would stay with them. The dayof delivery we were told that they would be there between 7am and 11 am. It was not Geek Squad and they arrived at 6:40 pm They did not call to let us know they would be late. Very Poor Service and terrible communication!

The team was courteous but I was unable to get the mounting readjusted when I realized it was high and hurts my neck .

Paid extra for nothing should of paid for standard setup. Thought the extra pay they would literally hide my wires behind wall but instead they said extra payment was just to set up my tv which I could of done myself :/

Terrible. Left a 90 year old without completing the job properly. I had to have another company complete the ibstallation. Called customer service for partial refund. Rep said he agreed and it would take a few days, never heard back. I would not recommend this service or Best Buy to my friends or family. They dont stand behind their service.

The agent came to install tv not needing to mount it but we were charged for mounting. Also refused to remove old tv for price quoted. WNted over three times more to remove. Left us in a difficult place. Tv itself seems to work fine but very disappointed in service charges and cooperation.

Done professionally Loved it Will definitely recommend

Mount easy to move around and very sturdy. Moves all 4 directions

See earlier post, was not very happy, normally the Geek Squad does great work, but due to cancellations, broken promises lagging communications this experience was disappointing.