Customer Ratings & Reviews

terrible job, they broke my wall! tv was installed crooked I called customer service and that was another horrific experience; they charged me 250 dollars; and after words I had to pay another 200 for someone else to fix it!!!! also the company they send had 1 star review on google; so you could do better best buy

See earlier post, was not very happy, normally the Geek Squad does great work, but due to cancellations, broken promises lagging communications this experience was disappointing.

sturdy well placed and functional meets my requirmets

Fit our needs but not the easiest instructions for us.

Agent mounted my tv quickly and set up all devices.

Already had the TV Mounted but wanted to add a Sound Bar and Best Buy (Geek Squad) billed it as both an Install as well as a Sound Bar Installation as they had to take down the tv to month the sound bar and then rehang the tv.

They didn't hide the cord, even though there were conduits to do it and they weren't as accommodating as the guy I had a few weeks ago at my office. He was great, very helpful and gave good advice about the TV placement.

Horrible technicians - bent and broke my HDMI wires even after I provided 90 degree adapters to prevent that - they did not use just bent my wires 90 degrees instead. Also removed 2 HDMI cables that I had professionally installed through the wall. These were used for my gaming systems which now I can not connect without disconnecting other devices. I have to rehire that professional to rerun these wires along with new ones to replace the broken wires.

Tv was installed but was expecting cords to be hidden

I think they did a great job hanging my tv and shelves.

The team was supposed to come Saturday between 10:30a - 2:30p. It was confirmed the day before. Around 1p, I called to see if they were still coming. The agent on the phone said, hmmm its on hold. I was shocked because it was a gift for my husband and we had been waiting most of the day in excitement. I said, what does that mean? He put me on hold, then came back and said, the person called in today, we need to reschedule. We were upset, so we canceled. We were refunded, but we should have been offered something for the inconvenience.

I don't normally write reviews, but my experience with a Geek Squad tv install was so unprofessional that I felt I needed to write one. First, the installers "broke" my existing TV mount and I had to help them figure out a way to then remove the existing flat screen from the wall. There was not " put your feet Up" and let the installers hang your tv as claimed on Best Buy web page describing the service. Once the new tv was hung the installers left, never setting up the two streaming services or voice activation that is advertised as part of the service. Then, to add fuel to the fire, they never cleaned up the mess they made leaving that to me. For $249 I would expect more professionalism. Trying to get satisfaction from Best Buy has proved futile, being passed from one phone agent to another. The third party, yes, a third party installed the TV, not Best Buy employees, provided me an apology but could do nothing to get me satisfaction I would not recommend the service

The techs were prompt and friendly but didn’t finish the setup, after they left the picture was very dark distorted. I found that the set was in a low power mode. After correcting that and making a few adjustments I was happy. I think I paid too much for the service.

Missing part caused my installation to be delayed. Geek Squad did not have parts on the truck

I ordered this product and installation on 12/30 of 2021. The Best Buy team botched my delivery for 3 weeks straight, for reasons ranging from “the wrong delivery address” to “the bracket was not located at the right store” I spoke with several team members in the store and on the phone. Nobody seemed to know how to help or what the problem is. Save yourself the trouble of booking through Best Buy. My advice is to buy the hardware(mounts, etc) and find a service online (taskrabbit or other) to do the mounting and installation for you. Geek squad and Best Buy do not have any idea what they’re doing when it comes to these services, they take your money and then they go and hire another third party and when there’s some type of miscommunication, they’re basically just a middle man that doesn’t know how to help. Do yourself a favor and book directly with whoever will be doing the installation. I will never be using this service again. My updated delivery time and date (after the third or fourth time being rescheduled) was yesterday, 1/22/2022. The delivery window was between 7:30 am & 1Pm. After not receiving any notifications or calls all day, I get a random call about 5:30 PM from a guy saying he’s here to install my tv. They sent one guy with no help (I have a big heavy 84 inch Sony Bravia) so obviously he needed my assistance. He then proceeded to tell me about how he deserves a tip because the bracket was located 45 minutes in the opposite direction from the store they told him it was at (Apparently they told him to pick up the bracket from Hawthorne, CA but it was located in Sherman Oaks) Obviously he did not receive any tip. These people will give you the run around and make any issues seem like it’s your fault or like you made a mistake. The only mistake is giving your money to these people.

They are professional and provided excellent service.

The guys were very professional and did a very nice job.

BE MINDFUL AND READ THE TERMS AND CONDITIONS!!!! Be mindful prior to install of wall mounted TVs. I had a tv installed outdoors and the installers put a total of 6 additional holes in the stucco on the outside of my home and I was informed that they were not responsible for repairs. I went to the store in which I purchased the install and they seemed as if they didn’t want to have anything to do with the repairs. The only thing the manager could tell me is to contact 1-800 bestbuy. Salesmen should inform customers of things like this instead of focusing on just the sale. Very poor business conducted by Bestbuy.

This was subcontracted to a third party and they were not Best Buy Geek Squad employees. They mounted the TV ok but the installation took four hours because they had great difficulty programming the Harmony Universal remote. When they left, it was working OK but we’ve since been experiencing ongoing problems. I’ve tried to troubleshoot it directly with Logitech over the phone several different times but it’s still not working correctly. They claim it was initially programmed incorrectly. We will require a follow-up visit by the Geek Squad to get it corrected.

This does not reflect on the Geek Squad team since it was a third party group who did my initial install of my new TV and my frustration was with the supervisor who "tried" to handle my issue. First of all, the install guy was late by 2 hours. Once he had the TV mounted and we removed the protective plastic, we found the TV to be broken along the bottom edge. He repacked the TV and returned it to the store that same day. This is where everything fell apart....the item took 10 days before it was "checked back in" within their computer system. This prevented the exchange process to happen so I could get a replacement and reschedule the delivery / install. After multiple phone calls over the week and 4 trips into two different stores, the TV is now set to be re-installed (no thanks to the original supervisor and no supervisor that ever called me back through the phone system). The whole phone system is a huge mess and is redirected to call centers (or who knows where). It never went to anyone in the stores directly. The supervisor I originally worked with from the start who promised to fix this mess kept giving me his card and extension number so I could supposedly talk directly to him but this was false and never happened due to the phone system they currently have. The compensation for all of this was a battle to get as well but I eventually accepted a minimal offer since he wouldn't budge until I said I would shop elsewhere. I'm finally expecting my new TV to be installed tomorrow after a month from it's original purchase date....so wish me luck!