Customer Ratings & Reviews

Surpassed our expectations. Adjustable shelves great added feature

did not give instructions on how to use remote. had to call for tech help to use remote. left a long cable behind which they might need elsewhere.

They kept canceling the appointment. Took off from work 3 time. Took more than 30 days for them to show up. They said I need different mounts than the ones he sold me. He wouldn’t do it. Then tried to give me the number for a guy that would. Scammers. Tried not to refund my money. Said it been more than 30 day. I did get my refund.

They didn't hide the cord, even though there were conduits to do it and they weren't as accommodating as the guy I had a few weeks ago at my office. He was great, very helpful and gave good advice about the TV placement.

Was put out 6 weeks from purchase date due to multiple excuses. First was under staffed. Then was TV out of stock (it wasn’t). Then it was soundbar out of stock (also wasn’t). Then it was couldn’t fit delivery window (it was a 12 hour window). Ended going to store, which was an hour and a half away in a different state than I live in and picking up and installing myself. On a positive note, the in store personnel were awesome in helping me get this taken care of.

This is the second review you requested of me for this service. I guess you didn’t like the first one star rating i gave you. Ill be briefer this time. The tv was left uncentered and crooked on my wall. The receiver was hooked to the tv and the blu-ray player was cabled to the receiver. Power cable was plugged in and the tv powered up to display a channel. They did move the old tv to the basement and cleaned up after themselves. That’s about it. No setup of the tv or apps that came with it. No network connection, or firmware update or explanation on how to make one remote operate all the devices. When I questioned the tech about these, he told me i had probably been reading an old outdated description of the service. This is described in Best Buys current online description! I came away with the impression that he was just anxious to get onto his next task and not give this 72 year old the best service i had paid for! No matter, I’ll not make this mistake again and not recommend them to all i know! So disappointed!

Already had the TV Mounted but wanted to add a Sound Bar and Best Buy (Geek Squad) billed it as both an Install as well as a Sound Bar Installation as they had to take down the tv to month the sound bar and then rehang the tv.

sturdy well placed and functional meets my requirmets

Fit our needs but not the easiest instructions for us.

I ordered this product and installation on 12/30 of 2021. The Best Buy team botched my delivery for 3 weeks straight, for reasons ranging from “the wrong delivery address” to “the bracket was not located at the right store” I spoke with several team members in the store and on the phone. Nobody seemed to know how to help or what the problem is. Save yourself the trouble of booking through Best Buy. My advice is to buy the hardware(mounts, etc) and find a service online (taskrabbit or other) to do the mounting and installation for you. Geek squad and Best Buy do not have any idea what they’re doing when it comes to these services, they take your money and then they go and hire another third party and when there’s some type of miscommunication, they’re basically just a middle man that doesn’t know how to help. Do yourself a favor and book directly with whoever will be doing the installation. I will never be using this service again. My updated delivery time and date (after the third or fourth time being rescheduled) was yesterday, 1/22/2022. The delivery window was between 7:30 am & 1Pm. After not receiving any notifications or calls all day, I get a random call about 5:30 PM from a guy saying he’s here to install my tv. They sent one guy with no help (I have a big heavy 84 inch Sony Bravia) so obviously he needed my assistance. He then proceeded to tell me about how he deserves a tip because the bracket was located 45 minutes in the opposite direction from the store they told him it was at (Apparently they told him to pick up the bracket from Hawthorne, CA but it was located in Sherman Oaks) Obviously he did not receive any tip. These people will give you the run around and make any issues seem like it’s your fault or like you made a mistake. The only mistake is giving your money to these people.

Agent mounted my tv quickly and set up all devices.

My appointment was from 10:30 to 2:30 and they came at 8:30 when I was not home and would not come back until I made another appointment so I missed the install. It is a vacation home so, I could not reschedule. Why give a window of 4 hrs if it not going to be kept? I also have a schedule. I planned my arrival for 10:00 to be early.

The techs did a great job but forgot to run a connection for my center channel s hookup on my sony a90j to use the tv as a center speaker.

The agents mounted my TV and could not connect had to come out 3 different times before it got done and 4 different people to explain what needed to be done.

I paid $249.99 for the installation of a bracket which I bought at the store to hold my Samsung S84D 77 inch Oled tv which I also purchased at Best Buy. After the installation I did take the time to increase the volume of my subs. Three months after the installation I increased the volume of my two subs. Then the bracket started vibrating. When I called to report the issue. I was told for them to fix an installation that was done poorly. I must pay an additional of $249.99 because the installation is three months old.

This was subcontracted to a third party and they were not Best Buy Geek Squad employees. They mounted the TV ok but the installation took four hours because they had great difficulty programming the Harmony Universal remote. When they left, it was working OK but we’ve since been experiencing ongoing problems. I’ve tried to troubleshoot it directly with Logitech over the phone several different times but it’s still not working correctly. They claim it was initially programmed incorrectly. We will require a follow-up visit by the Geek Squad to get it corrected.

Tv was installed but was expecting cords to be hidden

Installer arrived with wrong TV mount…other delays followed. Long story .. short version. Geek squad very helpful, eventually completed. Kudos to first contact squad phone associates. BEST EVER

BE MINDFUL AND READ THE TERMS AND CONDITIONS!!!! Be mindful prior to install of wall mounted TVs. I had a tv installed outdoors and the installers put a total of 6 additional holes in the stucco on the outside of my home and I was informed that they were not responsible for repairs. I went to the store in which I purchased the install and they seemed as if they didn’t want to have anything to do with the repairs. The only thing the manager could tell me is to contact 1-800 bestbuy. Salesmen should inform customers of things like this instead of focusing on just the sale. Very poor business conducted by Bestbuy.

I think they did a great job hanging my tv and shelves.