Customer Ratings & Reviews

Combined with Geek Squad purchase to get good rate

I had my 70" TV mounted to the wall of my new place. The guy who mounted it said he would have someone else come and help him. He ended up not getting help and put it up himself. I was not happy about this information. This was a very expensive TV and very heavy. He should've asked if I minded if he did it himself but didn't. Not happy!

THIS MOUNT WAS PERFECT FOR THE TV THAT WE NEEDED IT FOR.

Premium install package description states all devices to be working and syncing prior to departure. Due to schedule problems with installers - this did not happen as I wasn’t available when delivery was delayed past scheduled time.

Installer arrived with wrong TV mount…other delays followed. Long story .. short version. Geek squad very helpful, eventually completed. Kudos to first contact squad phone associates. BEST EVER

Set up was fast agents were friendly. HDMI cable not connected solidly and came out. Took a week to get repair.

This product is just what the doctor ordered for watching TV.

excellent service technician knew what he was doing

did not give instructions on how to use remote. had to call for tech help to use remote. left a long cable behind which they might need elsewhere.

I had bought a bracket to mount tv to wall and set up an appt for the geek squad to come out. So frustrated that a 3rd party showed up and mounted the tv but didnt hide any wires. Ugh. So frustrated.

Doesnt extend and turn as expected. Hangs far from wall.

Installer was courteous and professional and very timely.

We were told that we had 2 choices for delivery and installation. The Geek Squad would take a week longer but we decided that since we had used Geek Squad previously we would stay with them. The dayof delivery we were told that they would be there between 7am and 11 am. It was not Geek Squad and they arrived at 6:40 pm They did not call to let us know they would be late. Very Poor Service and terrible communication!

They want your money up front, if you aren’t happy with the service, too bad. They don’t answer your calls or letters you write about being charged for a service you didn’t get

The agents mounted my TV and could not connect had to come out 3 different times before it got done and 4 different people to explain what needed to be done.

When our TV was first installed they did a great job, but we had to exchange our first TV as there was a defect. The crew that installed it a second time was terrible. Our appointment was from 9 am-11am but they did not arrive until 4pm. They were suppose to call when they were on the way but never did, thankfully I happened to be home or im sure they would have left. Finally they tried to just leave the tv uninstalled claiming they didnt have time to do it. After threatening to call corporate they hastily installed it about 6 inches lower than previously installed, fortunately my entertainment center still barely fit. Terrible experience.

Service was great. Would recommend guys who installed it.

The scheduling of the install was absolutely TERRIBLE!!! I waited around all day for the Best Buy installer that never showed. I was on the phone with 4 different people for over an hour to try and find out IF the installer was still coming that day. The guy that ended up actually installing it after the 3rd appointment attempt was great. He was NOT with Geek Squad but did an excellent job!

I don’t understand tv Connects because nobody connect the tv I did it myself so I don’t know why I was charge for that Right now my building is not Made of wood so I cannot fix anything at the back of my tv It was so tight

The team was courteous but I was unable to get the mounting readjusted when I realized it was high and hurts my neck .