Customer Ratings & Reviews

The techs were prompt and friendly but didn’t finish the setup, after they left the picture was very dark distorted. I found that the set was in a low power mode. After correcting that and making a few adjustments I was happy. I think I paid too much for the service.

I had bought a bracket to mount tv to wall and set up an appt for the geek squad to come out. So frustrated that a 3rd party showed up and mounted the tv but didnt hide any wires. Ugh. So frustrated.

This does not reflect on the Geek Squad team since it was a third party group who did my initial install of my new TV and my frustration was with the supervisor who "tried" to handle my issue. First of all, the install guy was late by 2 hours. Once he had the TV mounted and we removed the protective plastic, we found the TV to be broken along the bottom edge. He repacked the TV and returned it to the store that same day. This is where everything fell apart....the item took 10 days before it was "checked back in" within their computer system. This prevented the exchange process to happen so I could get a replacement and reschedule the delivery / install. After multiple phone calls over the week and 4 trips into two different stores, the TV is now set to be re-installed (no thanks to the original supervisor and no supervisor that ever called me back through the phone system). The whole phone system is a huge mess and is redirected to call centers (or who knows where). It never went to anyone in the stores directly. The supervisor I originally worked with from the start who promised to fix this mess kept giving me his card and extension number so I could supposedly talk directly to him but this was false and never happened due to the phone system they currently have. The compensation for all of this was a battle to get as well but I eventually accepted a minimal offer since he wouldn't budge until I said I would shop elsewhere. I'm finally expecting my new TV to be installed tomorrow after a month from it's original purchase date....so wish me luck!

Hi this project has not been completed. I am due a refund or a visit. The tv has not been mounted.

My fiber optic cable to my sound bar was bent with the install and now it shorts out.

They are professional and provided excellent service.

The guys were very professional and did a very nice job.

Premium install package description states all devices to be working and syncing prior to departure. Due to schedule problems with installers - this did not happen as I wasn’t available when delivery was delayed past scheduled time.

Combined with Geek Squad purchase to get good rate

Didn’t find tune and maximize TV. Was hoping for a very fine tuning job didn’t receive it and totally disappointed

They want your money up front, if you aren’t happy with the service, too bad. They don’t answer your calls or letters you write about being charged for a service you didn’t get

It works like it’s supposed to. Just lag bolt to the wall and then put your tv up there. Adjust how you see fit and you’re good.

The scheduling of the install was absolutely TERRIBLE!!! I waited around all day for the Best Buy installer that never showed. I was on the phone with 4 different people for over an hour to try and find out IF the installer was still coming that day. The guy that ended up actually installing it after the 3rd appointment attempt was great. He was NOT with Geek Squad but did an excellent job!

THIS MOUNT WAS PERFECT FOR THE TV THAT WE NEEDED IT FOR.

excellent service technician knew what he was doing

When our TV was first installed they did a great job, but we had to exchange our first TV as there was a defect. The crew that installed it a second time was terrible. Our appointment was from 9 am-11am but they did not arrive until 4pm. They were suppose to call when they were on the way but never did, thankfully I happened to be home or im sure they would have left. Finally they tried to just leave the tv uninstalled claiming they didnt have time to do it. After threatening to call corporate they hastily installed it about 6 inches lower than previously installed, fortunately my entertainment center still barely fit. Terrible experience.

Hate to write this review because over the years i’ve had such good experiences with Best Buy but this time was not one of those times. I had 2 TVs wall mounted but the original installer clearly did not know what he was doing. 5 big and deep holes in my wall and originally installing the wall mount upside down later, his supervisor had to come on site to complete the install. I will chalk this up to a one off and would still recommend but I am still waiting to hear back on the claim for the damage to my wall.

I don’t understand tv Connects because nobody connect the tv I did it myself so I don’t know why I was charge for that Right now my building is not Made of wood so I cannot fix anything at the back of my tv It was so tight

This product is just what the doctor ordered for watching TV.

They mounted the tv but did not get everything running before they left. They didn't even get the software updated. I have had to get all of our services working and I am stuck using 2 remotes. They clicked through the prompts without doing anything.