Customer Ratings & Reviews

What a nightmare! Installers were contracted by Geek Squad to replace defective Sony Bravia TV with a new replacement. That they did, but the damage they left in their wake included the following: Incorrectly reconnected the TV to the receiver/amp. Could only get sound from the TV. No sound from the surround sound speaker system. I asked them to connect the TV to the amo via the HDMI3 TV outlet. They responded, no that HDMI1 was just as good. Also lost connection to DVD player. Wires left dangling from the TV. They were also contracted to replace the 10 year old HDMI cable with a new one. NO CAN DO because the old one ran through the attic and they “were not allowed” to go into the attic! ENOUGH SAID!!

The techs did a great job but forgot to run a connection for my center channel s hookup on my sony a90j to use the tv as a center speaker.

Both Andrew Pascoe and David Gilbert did an excellent job of hanging my TV's on new wall mounts with my own soundbar's.They were courteous and provided outstanding customer service.I could not have asked for 2 better installers.Invaluable to your team at Lady Lake!

Subject: Extremely Disappointed with Best Buy Appointment Service First, I had to wait 10 days for a service appointment scheduled between 8:00 AM and 12:00 PM. On the day of, I received multiple shifting time estimates—first 10:35, then 10:45, 11:00, 11:15, and finally 11:30. After noon, I was notified that I needed to call and reschedule for another day. That’s unacceptable. My time was wasted, and the lack of communication and accountability was frustrating. I will not be doing business with Best Buy again.

This involved installing a new TV over the fireplace with adding longer speaker wire to existing wall mount speakers done by Geek Squad in 2011. All I got were excuses why he couldn't lengthen the wires already in the walls and how he couldn't go into a crawl space. He left me 4 longer wires, telling me I'd have to splice the wires myself and run them exposed in the living room. So,I have a new TV basically in the same spot as the older one, which is almost too close for a 55 inch. When I bought the TV in the store, I had pics of the existing set up and what I wanted with the new one, explaining it thoroughly and was assured there would be no issues. I would not hire Geek Squad for a TV installation again.

I don’t know why the technician routed the tv signal through the receiver. It complicated the operation for no benefit that I could tell. I rerouted the tv directly to the cable box and then I can operate it. I’m not stupid but I am old.

Hate to write this review because over the years i’ve had such good experiences with Best Buy but this time was not one of those times. I had 2 TVs wall mounted but the original installer clearly did not know what he was doing. 5 big and deep holes in my wall and originally installing the wall mount upside down later, his supervisor had to come on site to complete the install. I will chalk this up to a one off and would still recommend but I am still waiting to hear back on the claim for the damage to my wall.

Had to pay extra for Best Buy to install and set up TV. Person was a no-show on the first day. Had to reschedule at my Inconvenience. When they did come however the people were very professional and did a good job.

Fine delivery and setup no problem encountered. Very quick.

This is the second review you requested of me for this service. I guess you didn’t like the first one star rating i gave you. Ill be briefer this time. The tv was left uncentered and crooked on my wall. The receiver was hooked to the tv and the blu-ray player was cabled to the receiver. Power cable was plugged in and the tv powered up to display a channel. They did move the old tv to the basement and cleaned up after themselves. That’s about it. No setup of the tv or apps that came with it. No network connection, or firmware update or explanation on how to make one remote operate all the devices. When I questioned the tech about these, he told me i had probably been reading an old outdated description of the service. This is described in Best Buys current online description! I came away with the impression that he was just anxious to get onto his next task and not give this 72 year old the best service i had paid for! No matter, I’ll not make this mistake again and not recommend them to all i know! So disappointed!

Geek squad was very polite and helpful. Job was done good.

I had a issue with them. It coming out the first date that was scheduled without informing me they were not, but after this was resolved they came out and took care of everything

they need to communicate better. They need to pick the phone and be personable. I have purchase several and I have several warehouses all over. I want to standardize the 75 inches q70 regards. seife

Professional installers, know Product well and quick...

It works as good as any expensive brand tv mounts.

Did a great job mounting 1 tv and then had some issues with the second. The tech hit a water pipe in the wall when drilling. It took us a couple weeks to notice the leak. Luckily it was caught in time still dealing with claims department

After purchasing the tv mount that was recommended, the technician was unable to center our t.v. over the mantel after 2 attempts. The t.v. remains off center and is not completely level.

The 83" LG Oled TV which was mounted is crooked. Not Happy. Would be nice if somebody could come back and adjust it. If it wasn't for the crooked mount, all was OK.

It looks crooked leaning oneway not centered on wall did not program my remote

Honestly, the sales rep insisted that I needed the premium wall mounting package but all they did was mount the TV. I had to connect my own sound bar and sync all of my remotes and devices. They were in my home for 20 minutes.