Customer Ratings & Reviews

Doesnt extend and turn as expected. Hangs far from wall.

Installer was courteous and professional and very timely.

I had a issue with them. It coming out the first date that was scheduled without informing me they were not, but after this was resolved they came out and took care of everything

Wish the work was complete so I could leave a true review. Unfortunately Best Buy has rescheduled our appointment for the second time. The first time we were given two days notice. The second cancellation came two hours prior to our window for the service. Very inconvenient. Wish I could recommend them. Have to wait and see how it goes on 6/27….our latest appointment. Very disappointed in the wait time. Hopefully will be giving a good review before the end of this month. Fingers crossed

They were okay. More interested in getting done quickly. Clearly hit and miss. the previous group was awesome.

Service was great. Would recommend guys who installed it.

The 83" LG Oled TV which was mounted is crooked. Not Happy. Would be nice if somebody could come back and adjust it. If it wasn't for the crooked mount, all was OK.

This TV had some small, glitchy display issues from the beginning, but they tended to resolve themselves quickly and were easy to ignore. Mostly, it seemed like an excellent TV to watch shows that for some reason are filmed too dark to view without a quality TV. 8 Months in, and the TV is unusable. Lines across the entire display, and several streaming platforms either won't connect at all and/or will randomly kick you out in the middle of watching. The amount of money we are expected to pay for something that clearly is not built to last blows my mind. I even bought the protection plan, and that has been nothing but frustrating attempting to use it. I paid for Best Buy to install, and the kids that showed up ignored where we had marked for it to go and left a mess of dust on everything. How is such a large company operating at such a low quality, all around? This was a huge splurge for us, and it's been pretty disappointing so far. Maybe you'll have better luck, we have not so far.

Not happy! Lead installer negative from the second he got out of the truck. Then made at least 3 excuses as to why they would not hang my new television. Overcame the first 2, and then they (him and his so called manager on the phone), came up with a 3rd excuse, (because I didn't have plywood backing on the wall? Whatever! The studs were right there, I even marked them for them! bhaha. Long time customer of Best Buy, spent thousands! of $$$ over the years. First a purchase has been offered "free" installation. And, as expected, nothing is free! Best buy proved that! Needed this TV hung before all my stuff was moved into house next day. Had to pay a friend to come help. Very disappointed. Will certainly shop elsewhere next time, and Beware of "Free delivery and installation." It's a joke! Terrible customer service.

They mounted my tv’s but did nothing regarding cord management or any other type of assistance in wifi or sonos set up as my original best buy rep promised. After they left I had to remove the location tape. Out of area installers who couldn’t leave fast enough.

they need to communicate better. They need to pick the phone and be personable. I have purchase several and I have several warehouses all over. I want to standardize the 75 inches q70 regards. seife

After purchasing the tv mount that was recommended, the technician was unable to center our t.v. over the mantel after 2 attempts. The t.v. remains off center and is not completely level.

Both Andrew Pascoe and David Gilbert did an excellent job of hanging my TV's on new wall mounts with my own soundbar's.They were courteous and provided outstanding customer service.I could not have asked for 2 better installers.Invaluable to your team at Lady Lake!

I don’t know why the technician routed the tv signal through the receiver. It complicated the operation for no benefit that I could tell. I rerouted the tv directly to the cable box and then I can operate it. I’m not stupid but I am old.

Wanted the tv to be installed because we ordered a nice pull down mount and when they got here said that mount would not work and used a basic mount that took 4 screws to mount into wall. Not happy to pay for the installation and they make a change to an easy job that I could have easily done myself

Do not use them. BestBuy uses a 3rd party with limited to no experience. We paid to have two tv’s mounted which yielded one wall with 9 holes and another with 5 holes one of which is 2” wide as they tried driving the anchor bolt into a stud from the side. I have two open claims for damaged walls and asked them to leave the tv’s and mounts on the floor and I will hire someone else to complete the installation once the wall is repaired. Ram online support stated they need to send investigators out to see what happened and investigate the damage. They will process a refund once the investigator comes to look at the damage. Rob the supervisor seemed upset that we wanted the holes filled and painted over. One of the holes as mentioned is 2” wide and they still are not in the stud.

Good delivery and setup but disappointed that there was no tech support or startup assistance. Product delivered by an outside vendor who advised that they did not provide startup assistance!

This involved installing a new TV over the fireplace with adding longer speaker wire to existing wall mount speakers done by Geek Squad in 2011. All I got were excuses why he couldn't lengthen the wires already in the walls and how he couldn't go into a crawl space. He left me 4 longer wires, telling me I'd have to splice the wires myself and run them exposed in the living room. So,I have a new TV basically in the same spot as the older one, which is almost too close for a 55 inch. When I bought the TV in the store, I had pics of the existing set up and what I wanted with the new one, explaining it thoroughly and was assured there would be no issues. I would not hire Geek Squad for a TV installation again.

The service was not successful over time. Shortly after the TV appeared to have been connected to the network signal, it failed, thereby losing all streaming services on the TV.

Did a great job mounting 1 tv and then had some issues with the second. The tech hit a water pipe in the wall when drilling. It took us a couple weeks to notice the leak. Luckily it was caught in time still dealing with claims department