Customer Ratings & Reviews

Good delivery and setup but disappointed that there was no tech support or startup assistance. Product delivered by an outside vendor who advised that they did not provide startup assistance!

Fits perfectly and we have had no problems with it!

Even though I paid for Total Tech Support, a third party installer was sent out. When we first moved to Maryville in May of 2018, we purchased a new 65" 4K TV along with a TV stand with a TV mount above the mount for our apartment. When we purchased our house, we put the 65" TV above the fireplace and a new 50" 4K TV was to be mounted on the TV stand. I had to suggest that they lay the TV down and attach the two support rods instead of trying to attach the support rods while one of the guys was holding the TV next to the mount. They also did not know how to connect the newer equipment to the TV. Instead of connecting the TV directly from the cable box to the TV, the connection is now through the DVD recorder. This leaves the picture on my new 50" TV about the same size as my old 43" TV. The two guys were great guys but they do general installations and I needed someone who understood how the newer equipment should properly be connected. The way it is connect now is the way I would have connected it a decade age. I wanted the Geek Squad because they properly sat up the 65" TV in our apartment and they knew the new technology, i.e. HDMI (ARC), sound bars, etc.

The store associate, Hayden, was really helpful and pleasant to work with. Five stars for him. When the installation day came, Best Buy ghosted us. No show, no call - nothing. Crickets! We stayed home all day waiting for someone to show. At 6 pm we called, only to be told there was a glitch, our appt was cancelled, and we'd have to wait ANOTHER WEEK, after everyone else who had purchased after us. We called the customer service, Andrew was worthless and didn't care. We went to the store the next day and we're assured that corporate would call us. Maybe even within the hour. Five days later, still no call. Pathetic. So Thanksgiving with the family in a new house, no tv/Macy's PO parade/football. Thanks, Best Buy. Complete failure .

I was satisfied with the set up from the technician

It works like it’s supposed to. Just lag bolt to the wall and then put your tv up there. Adjust how you see fit and you’re good.

I am so glad we decided to mount our tv thank you!

The service was not successful over time. Shortly after the TV appeared to have been connected to the network signal, it failed, thereby losing all streaming services on the TV.

The installed the TV wall mount at least 10 inches higher than what we initially agreed which has made it very uncomfortable for us to watch TV and we have to change its location on the wall.

Didn’t find tune and maximize TV. Was hoping for a very fine tuning job didn’t receive it and totally disappointed

The mount Is not bulky on the wall. Priced well. **

On time and good service and installation. satisfied.

Hi this project has not been completed. I am due a refund or a visit. The tv has not been mounted.

The agent came to install tv not needing to mount it but we were charged for mounting. Also refused to remove old tv for price quoted. WNted over three times more to remove. Left us in a difficult place. Tv itself seems to work fine but very disappointed in service charges and cooperation.

Mounting and connections went fine. However, very brief demonstration of the equipment has resulted in me spending way too much time trying to figure out how to operate. I'm still trying.

They were okay. More interested in getting done quickly. Clearly hit and miss. the previous group was awesome.

My fiber optic cable to my sound bar was bent with the install and now it shorts out.

I wouldn't even give Best buy one star if I didn't have too for this review. I bought the T.V. on Nov 20 and the first Geek Squad that came out on Dec. 4 was not able to complete the work because they didn't know how. On Dec. 6th the second Geek Squad came out and was give a tag to reprogarm remotes and wasn't able to hang the T.V because they didn't have a tag to hang the T.V. The third time the Geek Squad was suppose to come out, they didn't show up and I wait all day for them. Now the fourth time they are to come out on Dec. 27th today and no one can give me any information on when they will be here. So I will need to go back out to the store for the fourth time to find out what the hell is going on.

They didn't keep their word. 2 people said they'd deliver the next day and they didn't. Refunded the setup package, HOPEFULLY, and did it myself. Overall horrible in store experience at Corpus. Salesman changed our mind on a tv which turned out to be an inferior tv with old technology and bad reviews, 6 incompetent salesman, then the delivery service was nonexistent. I want to return the tv, but we know they're not going to accept it bc it already doesn't sell. Terrible in store experience all around. Won't go back and I'll tell everyone how bad it was.

Techs failed to ask desired location and placed components as they chose before I realized that they weren't as I wanted. Seemed to be in a hurry to get to next appointment.