Customer Ratings & Reviews

The agents were not accommodating when installing the wall mount, in-wall kit and the TV while the site inspection prior to the install was very well discussed and communicated. The install work was messy and felt like I was their mercy of the installers - looking for an excuse not to complete the install.I have seen better work by the Geek squad team for an earlier home theatre install in my home.

Had to pay extra for Best Buy to install and set up TV. Person was a no-show on the first day. Had to reschedule at my Inconvenience. When they did come however the people were very professional and did a good job.

Fine delivery and setup no problem encountered. Very quick.

It works as good as any expensive brand tv mounts.

Geek squad was very polite and helpful. Job was done good.

Professional installers, know Product well and quick...

The installed the TV wall mount at least 10 inches higher than what we initially agreed which has made it very uncomfortable for us to watch TV and we have to change its location on the wall.

Honestly, the sales rep insisted that I needed the premium wall mounting package but all they did was mount the TV. I had to connect my own sound bar and sync all of my remotes and devices. They were in my home for 20 minutes.

Best Buy hired geek squad to complete the installation of a 70 inch tv in my home. Unfortunately, geek squad missed that appointment and went to the wrong address (2.5 hours away from my home). After they realized it was the wrong address geek squad said that I would have to be the one to call Best Buy and reschedule, which I did. During that call to schedule a second appointment, I gave specific instructions (including which app to use and exactly what to type into google maps to arrive). Again, the second appointment was missed, and I was told that I would have to reschedule AGAIN. The third time around, the contractor came in and did a wonderful job. I called in to complain of the two missed appointments and was told I’d receive a $55 gift card that should’ve arrived weeks ago but I think it’ll never come. I would not recommend this service to anyone.

Mounting and connections went fine. However, very brief demonstration of the equipment has resulted in me spending way too much time trying to figure out how to operate. I'm still trying.

Mounted tv pretty quick. they didn't confirm if i was okay with the position of the tv, which i wasn't. They will not hide any wires, just hang the TV.

Even though I paid for Total Tech Support, a third party installer was sent out. When we first moved to Maryville in May of 2018, we purchased a new 65" 4K TV along with a TV stand with a TV mount above the mount for our apartment. When we purchased our house, we put the 65" TV above the fireplace and a new 50" 4K TV was to be mounted on the TV stand. I had to suggest that they lay the TV down and attach the two support rods instead of trying to attach the support rods while one of the guys was holding the TV next to the mount. They also did not know how to connect the newer equipment to the TV. Instead of connecting the TV directly from the cable box to the TV, the connection is now through the DVD recorder. This leaves the picture on my new 50" TV about the same size as my old 43" TV. The two guys were great guys but they do general installations and I needed someone who understood how the newer equipment should properly be connected. The way it is connect now is the way I would have connected it a decade age. I wanted the Geek Squad because they properly sat up the 65" TV in our apartment and they knew the new technology, i.e. HDMI (ARC), sound bars, etc.

Fits perfectly and we have had no problems with it!

It looks crooked leaning oneway not centered on wall did not program my remote

Terrible. Was on his phone for the entire time. Explained nothing about the tv, and then wanted to leave before the volume worked, saying that I had to call directtv. Btw my daughter found the proper code and had it working five minutes after he left. Absolutely terrible experience and would not do it again!!!

I was satisfied with the set up from the technician

Very disappointed with the coordination of services. Had an appointment for installation and did not hear from anyone after waitingat home during scheduledappointment. I had to call customer service to then (after waiting on hold for quite some time) find out no one would be coming to my house. Nearly impossible to reach out directly to local folks to coordinate. Not the fault of the installation team but more an issue with scheduling.

I am so glad we decided to mount our tv thank you!

The mount Is not bulky on the wall. Priced well. **

On time and good service and installation. satisfied.