Customer Ratings & Reviews

Geek Squad was good.....but they mounted my TV a little higher than I liked after discussing where I wanted it. Not happy about that,...but seems like I'm stuck with height.

When I purchased the TV, the website said the installers would have a bracket that I could purchase. When installer called me the day of installation, he said he had a bracket he could sell me. Got to my house and it was the wrong bracket. I purchased the right one and could have gotten within the hour, but they cancelled my installation and I had to rebook for 2 weeks from now. I took a day from work for this so that I would have it for Thanksgiving and it was a waste of my time and money. If the installer had not told me that he had one for me, I could have had one when they got there. The installer was not interested in working with me at all to resolve this problem.

Simple enough. Choose two options. I chose the basic installation for my parents who live in another city. The technician didn’t even attach the cable wire prior to hanging. This was very confusing!!

Techs failed to ask desired location and placed components as they chose before I realized that they weren't as I wanted. Seemed to be in a hurry to get to next appointment.

Mounting was great. Guys did not know how to program. After they left I spent several hours reading manual and watching YouTube to complete programming.

Very unprofessional. Installer realized at the end of the delivery window that he wouldn't have the extra person required to install a large television. After waiting for help and multiple calls to me, showed up by himself at 9:30 pm to deliver the tv. Once he saw that it needed to be out of the box to go upstairs, he would no longer let me help (totally understandable). Told me that he would be back as soon as I got home the following day and to just call him when I left work. When I called, he said he was wrapping up a job and would be there shortly. 4 hours and multiple phone calls later, I was informed that him and another guy were en route and could be there about 11PM if I wanted them to, but they would rather wait another day. Promised to be back at 8am the next business day. 6 hours and more phone calls later, they finally showed up. Installed the tv a bit unlevel, ran the wrong wires to the speaker, and left the huge box in the living room. I will never pay for Best Buy installation again after this experience. They did promise a gift card for about half the cost, but for some reason it has to go through regular mail instead of email and will not be mailed until after my credit card billing cycle. Very confusing.

The TV fell off the wall within 5 months after installation I called customer service They only guarantee work for 3 months

Sony TVs are great and now that the Geek Squad (Kendall and Aaron) have worked their magic on the TCL TV, those are so much easier to use. Kendall and his crew have been great - appreciate their care and concern. John Stewart (sales) and Kristine Nahinu (manager) were/are the best - each and both shepherded our order through to install and Kristine was super regarding replacement/re-install of one of the Sonys - highly recommend one and all - Best Buy is blessed/fortunate to have them all.

They installed a cable different than the one I purchased because one i purchased was not long enough. I wish they would have offered me something better because my picture on tv is terrible. Not what you would want to see in a 77” qled.

Your staff did a great job in explaining the set up.

What the store customer service representative said would be done and what was actually done was slightly different. Not totally satisfied with the service but after getting an electrician in - fixed the setup to what we wanted.

Very bad made holes in my ceiling telling me they not responsible to fix it. I have Bose lifestyle 48 and the did not know how to fix it. They couldn’t let the video play and was blaming the dvd or my system. I came home just to find out the hook up was done wrong. They gave me a window time they will come, I stepped out to run my errands and they called that they’re at my door luck I had someone at home if not they were going to reschedule it. Upon all that they couldn’t hook my lifestyle up and gave unnecessary excuses. Don’t waste your time and money.

The devices connected but after they left I could not duplicate it. So the Sonos and the remote do not connect anymore, it’s been difficult to call them back out.

The technicians were very professional and efficient.

First they rescheduled without notice until the last minute for 10 days later then a couple showed up, no uniform, no ID and the first words out of there mouths are this is are 2nd day doing this. Then they struggled to get the 85” tv mounted while reading the instructions and making phone calls. This was bad all the way around.......

One guy was grumpy and one guy was happy. Service was awkward because the grumpy one looked as if he didn't want to be there. Not a pleasurable experience, but the job got done.

Install was fine. Mount was already in place. Didn't get my existing sound bar to work. Wasn't given much instruction on how to use the TV features

The men who came out to do the job were very nice but I wish they would have know more about doing a complete job. They did not know how to set up the remote to connect everything so now I have 3 remotes I have to use instead of one universal remote.

The scheduling was easy but the teach was over 3 hours late and then broke a valuable snow globe.

The reason for 3 stars is because he mounted the TV but it came through the other bedroom and he left a mess. They should have hand held vacuum. Coming from work and cleaning up was not my intention