Customer Ratings & Reviews

The devices connected but after they left I could not duplicate it. So the Sonos and the remote do not connect anymore, it’s been difficult to call them back out.

They came they saw and they put my tv on the wall.

Not happy! Lead installer negative from the second he got out of the truck. Then made at least 3 excuses as to why they would not hang my new television. Overcame the first 2, and then they (him and his so called manager on the phone), came up with a 3rd excuse, (because I didn't have plywood backing on the wall? Whatever! The studs were right there, I even marked them for them! bhaha. Long time customer of Best Buy, spent thousands! of $$$ over the years. First a purchase has been offered "free" installation. And, as expected, nothing is free! Best buy proved that! Needed this TV hung before all my stuff was moved into house next day. Had to pay a friend to come help. Very disappointed. Will certainly shop elsewhere next time, and Beware of "Free delivery and installation." It's a joke! Terrible customer service.

The Geek Squad did a great job installing the new mount for my existing 70 inch OLED TV and hooked it up to all my equipment however they were not able to get my wireless earphones to work. They claimed that my wireless headphones were defective. They never asked if I had another tv to test them. After they left I thought about doing exactly that and the headphones worked perfectly with the other TV. The new mount was being installed so that I could use my headphones. I spent a sizable amount of money not to have the end result expected.

The technician came and rushed through the job. No training nor explanation occurred to show the customer how to use the television. I don't feel the tv was mounted properly in the short time.

Wanted the tv to be installed because we ordered a nice pull down mount and when they got here said that mount would not work and used a basic mount that took 4 screws to mount into wall. Not happy to pay for the installation and they make a change to an easy job that I could have easily done myself

I wanted my tv mounted on the wall, that's why I paid for the premium, your agents told me I was wrong and only hooked up my sound bar!! I could of done that!!

People who came in were looking for excuses not to do work. They did not put the wire behind the wall as we requested. They did not put our old TV on the stand as we requested. Did not wear shoe covers while in the house.

Did not explain how the DVD player interacts with the TV. The previous techs did a better job and made it easy to go back and forth. Now we have to change the HDMI input all the time.

Install was fine. Mount was already in place. Didn't get my existing sound bar to work. Wasn't given much instruction on how to use the TV features

Do not use them. BestBuy uses a 3rd party with limited to no experience. We paid to have two tv’s mounted which yielded one wall with 9 holes and another with 5 holes one of which is 2” wide as they tried driving the anchor bolt into a stud from the side. I have two open claims for damaged walls and asked them to leave the tv’s and mounts on the floor and I will hire someone else to complete the installation once the wall is repaired. Ram online support stated they need to send investigators out to see what happened and investigate the damage. They will process a refund once the investigator comes to look at the damage. Rob the supervisor seemed upset that we wanted the holes filled and painted over. One of the holes as mentioned is 2” wide and they still are not in the stud.

Best Buy hired geek squad to complete the installation of a 70 inch tv in my home. Unfortunately, geek squad missed that appointment and went to the wrong address (2.5 hours away from my home). After they realized it was the wrong address geek squad said that I would have to be the one to call Best Buy and reschedule, which I did. During that call to schedule a second appointment, I gave specific instructions (including which app to use and exactly what to type into google maps to arrive). Again, the second appointment was missed, and I was told that I would have to reschedule AGAIN. The third time around, the contractor came in and did a wonderful job. I called in to complain of the two missed appointments and was told I’d receive a $55 gift card that should’ve arrived weeks ago but I think it’ll never come. I would not recommend this service to anyone.

They mounted the tv but did not get everything running before they left. They didn't even get the software updated. I have had to get all of our services working and I am stuck using 2 remotes. They clicked through the prompts without doing anything.

Sales person said that mounting would include the baskets etc. needed to mount the TV on the wall. Geek installers do not provive anything. to pay for anything needed including MDMI cord etc.

The tech from Best Buy (3rd party vendor) showed up on time and was very friendly. The job he did was far from what I have been used too in the past with Best Buy Geek Squad. I had a number of other contractors at the home and did not inspect before the tech left. All he did was drill and mount the TV wall unit, hang the TV and install the sound bar. He did not plug the TV in and test it, he did not vacuum up or clean any of the wood shavings from drilling into the wall, wires were simply left hanging down as he did not zip tie them up neatly, TV was not tested nor was the sound bar, he did not give us any instructions on how to work the remote(s) or program the Samsung remote to work the sound bar etc. etc. VERY VERY poor job and not sure what I paid all that money for??? Again it was a 3rd party vendor Best Buy hired to perform the install but he did not represent Best Buy very well at all!!!

The men were very nice and the end result is good but now I have 3 extra holes in my wall to fix when I leave my rental apartment. This is my first time mounting a Tv, next time I will be more careful in watching what they are doing.

Requested multiple times that the tech call us 60-30 mins before arriving. The tech called on the phone 20 minutes prior to his arrival and I said I was on the way to meet him, and he said he couldn’t wait. And wouldn’t wait. I told him that is he didn’t wait we were going to have a serious issue and he agreed to stay and wait. This is unacceptable. Best Buy total tech gives a five to 8 and sometimes a 12 hour window as to when the technician will arrive and we cannot sit around waiting for hours as this is not an acceptable policy. Best Buy must give accurate estimated time of arrival within a closer timeframe, not a five hour window and then expect to instantly be there within 15 to 20 minutes when the technician calls. You must call at least one hour ahead of time, 30 minutes ahead of time at worst. Tech was unprofessional and straight out rude. Complained that Best Buy should have sent two technicians instead of one for installing a 55” TV. Made it sound like we were going to be charged $200 for the service When he then chose to install HDMI cables that we did not ask to be installed, and when he then had issues running the cables, he got frustrated and repeatedly said he was going to process a $200 charge. The technician completed the work, although the television was not completely level when he left.

I am a Geek Squad member and the mounting service through the Squad---was more than the TV. But the person was a professional and did an excellent job mounting my new TV!

They service was excellent but $199 is steep. The mount was already in place and all it involved was switching out the old TV. There should be some kind of meaningful discount for an elite member.

Initial (3rd-party) scheduling availability was frustrating and greatly lacking. Once they were able to complete it, however, the technician himself was outstanding.