Customer Ratings & Reviews

The Geek Squad did a great job installing the new mount for my existing 70 inch OLED TV and hooked it up to all my equipment however they were not able to get my wireless earphones to work. They claimed that my wireless headphones were defective. They never asked if I had another tv to test them. After they left I thought about doing exactly that and the headphones worked perfectly with the other TV. The new mount was being installed so that I could use my headphones. I spent a sizable amount of money not to have the end result expected.

Requested multiple times that the tech call us 60-30 mins before arriving. The tech called on the phone 20 minutes prior to his arrival and I said I was on the way to meet him, and he said he couldn’t wait. And wouldn’t wait. I told him that is he didn’t wait we were going to have a serious issue and he agreed to stay and wait. This is unacceptable. Best Buy total tech gives a five to 8 and sometimes a 12 hour window as to when the technician will arrive and we cannot sit around waiting for hours as this is not an acceptable policy. Best Buy must give accurate estimated time of arrival within a closer timeframe, not a five hour window and then expect to instantly be there within 15 to 20 minutes when the technician calls. You must call at least one hour ahead of time, 30 minutes ahead of time at worst. Tech was unprofessional and straight out rude. Complained that Best Buy should have sent two technicians instead of one for installing a 55” TV. Made it sound like we were going to be charged $200 for the service When he then chose to install HDMI cables that we did not ask to be installed, and when he then had issues running the cables, he got frustrated and repeatedly said he was going to process a $200 charge. The technician completed the work, although the television was not completely level when he left.

The tech that arrived was great, courteous, and prepared. However, it was a two-man job and he had to call for support. The install was into recess over a fireplace and into a concrete wall. This was all explained to two different salesmen at the store, complete with a diagram and measurements. In the end, they couldn’t complete the job. I needed to have an advanced installation team and frame, at an additional cost. The earliest installation date was three weeks later. When I called customer service the agent told me my complaints were unreasonable and that I was being “nasty” because the sales persons report did not note the installation requirements. Like that’s my fault! Very disappointed with service.

We love these mounts (bought several) but the scheduling of the connect and set up was a disaster. Staff were unsure of every step, needed to ask questions but still got it wrong. The day of the appointment, two men arrived and very quickly said they had to leave as it was scheduled incorrectly. They had the time. They had the equipment. They had the skill. But they had to leave as the store staff made a mistake. I had to call to correct it. Could not be done that day. Messed up several other tasks we had planned. Very unhappy.

Did not explain how the DVD player interacts with the TV. The previous techs did a better job and made it easy to go back and forth. Now we have to change the HDMI input all the time.

They came they saw and they put my tv on the wall.

I wanted my tv mounted on the wall, that's why I paid for the premium, your agents told me I was wrong and only hooked up my sound bar!! I could of done that!!

The technician came and rushed through the job. No training nor explanation occurred to show the customer how to use the television. I don't feel the tv was mounted properly in the short time.

Initial (3rd-party) scheduling availability was frustrating and greatly lacking. Once they were able to complete it, however, the technician himself was outstanding.

People who came in were looking for excuses not to do work. They did not put the wire behind the wall as we requested. They did not put our old TV on the stand as we requested. Did not wear shoe covers while in the house.

The tech from Best Buy (3rd party vendor) showed up on time and was very friendly. The job he did was far from what I have been used too in the past with Best Buy Geek Squad. I had a number of other contractors at the home and did not inspect before the tech left. All he did was drill and mount the TV wall unit, hang the TV and install the sound bar. He did not plug the TV in and test it, he did not vacuum up or clean any of the wood shavings from drilling into the wall, wires were simply left hanging down as he did not zip tie them up neatly, TV was not tested nor was the sound bar, he did not give us any instructions on how to work the remote(s) or program the Samsung remote to work the sound bar etc. etc. VERY VERY poor job and not sure what I paid all that money for??? Again it was a 3rd party vendor Best Buy hired to perform the install but he did not represent Best Buy very well at all!!!

Sales person said that mounting would include the baskets etc. needed to mount the TV on the wall. Geek installers do not provive anything. to pay for anything needed including MDMI cord etc.

They service was excellent but $199 is steep. The mount was already in place and all it involved was switching out the old TV. There should be some kind of meaningful discount for an elite member.

The men were very nice and the end result is good but now I have 3 extra holes in my wall to fix when I leave my rental apartment. This is my first time mounting a Tv, next time I will be more careful in watching what they are doing.

There was confusion about date of service, but the installation was problem free

Oh god words do not describe this mess. We ordered multiple things to be delivered and put together. The first time we scheduled the tech called and said he would not have enough time. No problem I said we would pay extra for the whole day if that what it took. After four days i called back and explained the problem they scheduled us for 12 to 8 pm. I explained three times we need him for the entire day and according to the tech don't schedule some one after us. The guy said ok and sent me confirmation email. saying such, Three hours later another email saying we have the tech form 12 to 4 I called again and explained he would not have enough time. I got a supervisor on the phone and explained for a fourth time. H said he would put a note. Guys i don't need a note I need what the tech said 12 to 8. Great products but when it comes to installation horrible customer service. We got so frustrated we got our money back. Best buy lost a $4,000 sale due to incompetence. went to the store to talk to manager nope none available and even when I talked to a supervisor no call back. Best but you blew it five times in a row. Stay away from the set up and find someone who can do it for you save the head aches...

The scheduling of the delivery and the mounting of the tv was a hassle but the guys were expedient in getting the job done once they finally arrived.

The agents had trouble setting up the four TVs. I believe it was primarily because they couldn't get a good signal in parts of the house. But, they were very eager to do a good job; and were diligent in their efforts.

The agents mounted my TV, but didn't have the correct tools to put the wires behind the wall. They said they would call the next day and reschedule after getting the correct tool from one of their associates. I heard nothing. I called back in to reschedule the completion of the job, and that is supposed to happen 2+ weeks after the original visit. The maddening thing is that on the website the job was listed as completed. Not by a long shot.

Bought my Samsung 65 inch TV with the Samsung slim wall mount on January 22nd and bought the TotalTech which included wall mounting. An appointment was scheduled for the next Sunday which was great. By the time we got home from the store we had a email saying there was a problem with the appointment. The next day called Best Buy and was told we would have to reschedule. I asked if there a problem with any of the items. They said no. Just couldn’t make the scheduled time. Do we rescheduled for January 31. On that day Best Buy calls and says the have to reschedule because the TV wall mount isn’t in. We rescheduled for February 11. On February 10 decide to call and confirm our delivery appointment. At that time I was told they still didn’t have the tv mount! Would have to reschedule. I refused and went to the store the next day. I had to bring the TV home myself, buy a different mount and make arrangements to have it mounted. I also cancelled the TotalTech. I bought the TV so I could have it for the Super Bowl and nearly missed out because of Best Buy’s poor service. Never did they reach out to tell they wouldn’t have the mount so I could’ve decided on another mount and had it delivery and mounted timely.