Customer Ratings & Reviews

I paid for the top of the line service but they did not hide the cables or anything they just mounted the tv and left I had to do the rest my self even though I paid for it. Friendly though

The agents had trouble setting up the four TVs. I believe it was primarily because they couldn't get a good signal in parts of the house. But, they were very eager to do a good job; and were diligent in their efforts.

They kept canceling the appointment. Took off from work 3 time. Took more than 30 days for them to show up. They said I need different mounts than the ones he sold me. He wouldn’t do it. Then tried to give me the number for a guy that would. Scammers. Tried not to refund my money. Said it been more than 30 day. I did get my refund.

The scheduling of the delivery and the mounting of the tv was a hassle but the guys were expedient in getting the job done once they finally arrived.

I paid $249.99 for the installation of a bracket which I bought at the store to hold my Samsung S84D 77 inch Oled tv which I also purchased at Best Buy. After the installation I did take the time to increase the volume of my subs. Three months after the installation I increased the volume of my two subs. Then the bracket started vibrating. When I called to report the issue. I was told for them to fix an installation that was done poorly. I must pay an additional of $249.99 because the installation is three months old.

The agents mounted my TV, but didn't have the correct tools to put the wires behind the wall. They said they would call the next day and reschedule after getting the correct tool from one of their associates. I heard nothing. I called back in to reschedule the completion of the job, and that is supposed to happen 2+ weeks after the original visit. The maddening thing is that on the website the job was listed as completed. Not by a long shot.

The scheduling was easy but the teach was over 3 hours late and then broke a valuable snow globe.

The functionality and clean work. Except no wire covers to hide the cords and keep the cords from hanging. The geek squad ask what service upgrades you want and that’s why I chose the service

Was put out 6 weeks from purchase date due to multiple excuses. First was under staffed. Then was TV out of stock (it wasn’t). Then it was soundbar out of stock (also wasn’t). Then it was couldn’t fit delivery window (it was a 12 hour window). Ended going to store, which was an hour and a half away in a different state than I live in and picking up and installing myself. On a positive note, the in store personnel were awesome in helping me get this taken care of.

Service not completed. Item severely damaged out of box. Waiting for update on replacement. Techs were awesome!

Oh god words do not describe this mess. We ordered multiple things to be delivered and put together. The first time we scheduled the tech called and said he would not have enough time. No problem I said we would pay extra for the whole day if that what it took. After four days i called back and explained the problem they scheduled us for 12 to 8 pm. I explained three times we need him for the entire day and according to the tech don't schedule some one after us. The guy said ok and sent me confirmation email. saying such, Three hours later another email saying we have the tech form 12 to 4 I called again and explained he would not have enough time. I got a supervisor on the phone and explained for a fourth time. H said he would put a note. Guys i don't need a note I need what the tech said 12 to 8. Great products but when it comes to installation horrible customer service. We got so frustrated we got our money back. Best buy lost a $4,000 sale due to incompetence. went to the store to talk to manager nope none available and even when I talked to a supervisor no call back. Best but you blew it five times in a row. Stay away from the set up and find someone who can do it for you save the head aches...

Bought my Samsung 65 inch TV with the Samsung slim wall mount on January 22nd and bought the TotalTech which included wall mounting. An appointment was scheduled for the next Sunday which was great. By the time we got home from the store we had a email saying there was a problem with the appointment. The next day called Best Buy and was told we would have to reschedule. I asked if there a problem with any of the items. They said no. Just couldn’t make the scheduled time. Do we rescheduled for January 31. On that day Best Buy calls and says the have to reschedule because the TV wall mount isn’t in. We rescheduled for February 11. On February 10 decide to call and confirm our delivery appointment. At that time I was told they still didn’t have the tv mount! Would have to reschedule. I refused and went to the store the next day. I had to bring the TV home myself, buy a different mount and make arrangements to have it mounted. I also cancelled the TotalTech. I bought the TV so I could have it for the Super Bowl and nearly missed out because of Best Buy’s poor service. Never did they reach out to tell they wouldn’t have the mount so I could’ve decided on another mount and had it delivery and mounted timely.

Mounted tv and connected devices. No instructions for use. Sound bar not “in” for 2 months. Cannot get tv channels but can get apps. 3 weeks for support. Expected more for 6K

If you’re getting a TV mounted from Best Buy, MAKE SURE they’re sending geek squad and not a third party installer. Although their customer service was superb, my installers lacked the tools necessary for the installation and left me with a damaged wall which I have yet to receive compensation for to have repaired. If they notify you that a third party installer is coming, contact them immediately and reschedule for whenever Geek squad can come install, otherwise you might regret it!

Installed wall mount tv no problem . The receiver and speakers were wired . The guys left with the subwoofer no working . I had to rewire myself to correct .

When I purchased the TV, the website said the installers would have a bracket that I could purchase. When installer called me the day of installation, he said he had a bracket he could sell me. Got to my house and it was the wrong bracket. I purchased the right one and could have gotten within the hour, but they cancelled my installation and I had to rebook for 2 weeks from now. I took a day from work for this so that I would have it for Thanksgiving and it was a waste of my time and money. If the installer had not told me that he had one for me, I could have had one when they got there. The installer was not interested in working with me at all to resolve this problem.

I paid for a premium mounting and he didn’t even run the cables through my wall. I was charged extra money for bo reason. If I got the cheaper one it would’ve been the same service. He set up the tv but was very rude and acting like it was a burden to be there!? Sighing after we asked him if he can plug in our small sound bar.

Tv was mounted and tested. I’m not totally pleased with the brightness of the tv. Some of the pictures depending on the show are too dark.

they mounted my TV & Connected all Devices but did not put all the screws in Bracket & placed paper behind it to keep it from leaning to far forward. Overall they did a fair job.

The geeks squad did come out and get my TV set up so that it could be used but only sitting on a table they could not mount it to my spot above the fireplace where my previous TV was mounted