Customer Ratings & Reviews

This was the worst experience anyone could ever have. I took off work 3 times to accommodate your delivery schedule due to them cancelling each time. I called several times to get help no one returned my calls. The last time I called before the actual delivery and was connected to a supervisor, Derek, told me he would take care of everything and said he would contact me after the delivery to make sure everything went ok and would compensate me. No one called, so weeks later after not hearing from anyone I tried calling was told to hold for nearly an hour b/c a supervisor was being connected to only be told after consistently waiting someone would call me back. When the supervisor did call back it was not Derek and that person was not interested in helping me. Was not helpful and told me I wasn’t owed anything since the TV was delivered ( rudely) I feel discriminated against and I feel this is not how u treat customers. I paid $200.00 for Total Care with the expectation I would be taken care of & that’s not what happened. I have everything documented. You delivery driver even left messages on my phone. When I asked for a refund I was told I would not get anything.

The first Geek Squad did not complete the job and gave me bad advice about the wall mount. Cost me three weeks to get another Geek Squad to do the job. BIGGEST PROBLEM: BEST BUY. The worst defect of all was the many hours and trips I made to the get another Geek Squad scheduled I had to go to the back of the line again, even though it was a Geek Squad error. When something goes wrong Best Buy online, phone, and in-store managers are virtually helpless to get problems solved. BOTTOM LINE. When there is a glitch, doing business at Best Buy is very painful, frustrating, and time consuming. If you are persistent, Best Buy will eventually take care of it but it will cost you time, hassle, bureaucracy, and frustration.

Wish the work was complete so I could leave a true review. Unfortunately Best Buy has rescheduled our appointment for the second time. The first time we were given two days notice. The second cancellation came two hours prior to our window for the service. Very inconvenient. Wish I could recommend them. Have to wait and see how it goes on 6/27….our latest appointment. Very disappointed in the wait time. Hopefully will be giving a good review before the end of this month. Fingers crossed

It wasn’t great work. They left a lot of cords at the bottom just hanging out. There was a HDMI cable that was just hanging out of the wall. I had to cut it to get it out of the wall. The center speaker’s wire is viewable. They didn’t do a terrible job but it’s the last time I would use them for this type of work.

Having trouble with a TV setting. Tried to call GEEK SQUAD 4 different times. On hold for 40 mins each time with no answer How do I contact someone for assistance Very dissatisfied

The installers were nice and patient when I had a slight delay with the mounting bracket. They were friendly and completed the job timely. The only challenge was they seemed to be giving us a sob story, basically saying the amount Best Buy would pay for our job didn't even cover the cost but they couldn't say no. We felt they were covertly pressuring us for a tip in addition to a good review. I also didn't notice until days later they hadn't properly cleaned up after themselves.

Agents said mount was horrible for this tv and struggled from beginning to end. I had them at my apt and also waiting for furniture delivery and could not leave but agents said they would have to reschedule as the bolts were not the correct ones. I just dropped 1100 bucks and can’t get it installed??? Luckily I had a friend go pick up bolts and agent placed tv on mount. This thing is still wobbly and they were in too big of a hurry to show me all about the tv. I felt like a burden.

The tech that arrived was great, courteous, and prepared. However, it was a two-man job and he had to call for support. The install was into recess over a fireplace and into a concrete wall. This was all explained to two different salesmen at the store, complete with a diagram and measurements. In the end, they couldn’t complete the job. I needed to have an advanced installation team and frame, at an additional cost. The earliest installation date was three weeks later. When I called customer service the agent told me my complaints were unreasonable and that I was being “nasty” because the sales persons report did not note the installation requirements. Like that’s my fault! Very disappointed with service.

The contracted guys arrived 2 hours late and were rushing the whole job. Ended up drilling extra holes because the TV was not centered properly. They were very rushed in explaining the remote and out the door without cleaning up the mess from the Sheetrock dust. In the past, my experience has been excellent with Bestbuy agents. Not this time

The agents mounted the TV however did quite a shabby job, left all the wires out. I was told that I could buy some plastic and do it myself with two sided tape. They did not set up the TV well.

There was confusion about date of service, but the installation was problem free

The agent was hurried and did not fully explain the products. He just set them up and left

Original subcontractor did a bad job. They were in a hurry to go home because of being Saturday night after 6:30 pm and complained constantly about the work to be done.

Subcontractor, not Geek installed. Punched many holes in the wall freshly painted and made two trips to a hardware store for screws

Disappointed!!! yes the install was quick, but not fully completed. I should've just ordered the basic install. I should've figured that running my connection from by my direct tv in the basement up to the tv could not be completed by the Geek Squad. So full connection to services could not be completed. I feel Geek Squad could've submitted for me to get a credit for the difference in installation, since they were aware they didn't complete the Full Job. I had to then hire a handy man to complete the job.

The installer did not put the sound bar as one the inputs so you have to manually turn it on can’t do it with TV remote

Made a HUGE order, are members of some “membership” that includes install, wall mounts etc.., paid for what wasn’t included. Squad gets here and said they were not mounting, nor did they have mounting equipment. Showed them the receipt, they miraculously found mounting equipment. My husband got home and noticed they mounted it all wrong.. we ordered a flat to wall mount , and they put on a huge mount that swivels and sticks out of the wall. Not what we ordered. So I called, on hold for 48 minutes for the guy to tell me he doesn’t see our order or that we ordered that mount… I gave him all the information. He said I would have to come into the store to speak to someone directly…. We literally live over an hour away…. Now we have to drive over there to fix their mistake?? Super frustrating. Don’t use the useless geek squad made if young people that don’t care about anything but getting a paycheck…had same experience when we bought our whole kitchen appliance package… should have known. won’t use best buy again…

This has been the worst order/process that I have had to endure. I have had the delivery/installation cancelled 3 times over the 3 weeks, I talked with multiple agents and 3 supervisors, and finally I was supposed to get an installation today. I also was supposed to be contacted and told when they would arrive today in a narrower time period. This was not done, I waited from 7 am to 7pm, and the TV and installation never happened. I am now being told that I have to reschedule the installation, and it is July 29th. They will "try" and get it earlier and call me back. I have been told at multiple times that 2 supervisors and 3 agents would call me back and update me. This never has been done. You guys had no problem taking my money when I ordered the TV and installations, but it is going to be over 5 weeks since I made my purchase. I have purchased computers, phones, and tv's from Best Buy over multiple years. I am also a Total Support Member for a number of years, and I have never been this frustrated and I now have a complete lack of trust with Best Buy.

Geek squad did not do the install, it was another contract installer. They did not follow manufacturing unpacking and handling. I was terrified the thin OLED would break. They got lucky. Insist on the Geeks.

65 inch TV wall mounted with Sanus full motion mount. All seemed well. Then I noticed one side of tv was about an inch higher than other. Not sure how that happened. I didn't watch the install process but seem like agent would have used a level to establish horizontal line for the Sanus mount. I'm hoping the mount is not loose or twisting on the wall. Time will tell. Hopefully, guests will not notice the off-kilter TV screen.