Customer Ratings & Reviews

I paid for the top of the line service but they did not hide the cables or anything they just mounted the tv and left I had to do the rest my self even though I paid for it. Friendly though

The contracted guys arrived 2 hours late and were rushing the whole job. Ended up drilling extra holes because the TV was not centered properly. They were very rushed in explaining the remote and out the door without cleaning up the mess from the Sheetrock dust. In the past, my experience has been excellent with Bestbuy agents. Not this time

The agent was hurried and did not fully explain the products. He just set them up and left

No concerns with the products. However, the TV installation was a complete nightmare. They gave me an appointment time on Saturday 12/21 between the hours of 8am and 11am. Needless to say at 2:30pm I had to call to yet for a second time to address the 3.5 hour lateness. The agent noted he had no idea where the tech was as they were not responding. Needless to say it seems as if the techs are doing their own thing at the expense of the company, and customers. This entire ordeal is unacceptable and unprofessional, no communication, no accountability, no respect for others time, and worst of all not a bit remorseful..

Everything these guys did in setting up my hearing aid amplifier connected to my new TV was wrong. They gave me their card to call if I had questions but when I called, they never answered and they did not respond to text messages. They also promised e to come back on a certain day, but did not show and then when I made a note another appointment they called that morning and said they weren't gonna show because they didn't wanna work on my problem.

Service not completed. Item severely damaged out of box. Waiting for update on replacement. Techs were awesome!

This was the worst experience anyone could ever have. I took off work 3 times to accommodate your delivery schedule due to them cancelling each time. I called several times to get help no one returned my calls. The last time I called before the actual delivery and was connected to a supervisor, Derek, told me he would take care of everything and said he would contact me after the delivery to make sure everything went ok and would compensate me. No one called, so weeks later after not hearing from anyone I tried calling was told to hold for nearly an hour b/c a supervisor was being connected to only be told after consistently waiting someone would call me back. When the supervisor did call back it was not Derek and that person was not interested in helping me. Was not helpful and told me I wasn’t owed anything since the TV was delivered ( rudely) I feel discriminated against and I feel this is not how u treat customers. I paid $200.00 for Total Care with the expectation I would be taken care of & that’s not what happened. I have everything documented. You delivery driver even left messages on my phone. When I asked for a refund I was told I would not get anything.

Tv was mounted and tested. I’m not totally pleased with the brightness of the tv. Some of the pictures depending on the show are too dark.

The functionality and clean work. Except no wire covers to hide the cords and keep the cords from hanging. The geek squad ask what service upgrades you want and that’s why I chose the service

If you’re getting a TV mounted from Best Buy, MAKE SURE they’re sending geek squad and not a third party installer. Although their customer service was superb, my installers lacked the tools necessary for the installation and left me with a damaged wall which I have yet to receive compensation for to have repaired. If they notify you that a third party installer is coming, contact them immediately and reschedule for whenever Geek squad can come install, otherwise you might regret it!

Installed wall mount tv no problem . The receiver and speakers were wired . The guys left with the subwoofer no working . I had to rewire myself to correct .

Mounted tv and connected devices. No instructions for use. Sound bar not “in” for 2 months. Cannot get tv channels but can get apps. 3 weeks for support. Expected more for 6K

never ordered and did not receive this but got charged for a total of $761.44 I am very dissapointed in what has happened and will not recomend best buy to anyone

Installer needs to come back and tighten. Big pain and inconvenience having to wait 4 hours

Made a HUGE order, are members of some “membership” that includes install, wall mounts etc.., paid for what wasn’t included. Squad gets here and said they were not mounting, nor did they have mounting equipment. Showed them the receipt, they miraculously found mounting equipment. My husband got home and noticed they mounted it all wrong.. we ordered a flat to wall mount , and they put on a huge mount that swivels and sticks out of the wall. Not what we ordered. So I called, on hold for 48 minutes for the guy to tell me he doesn’t see our order or that we ordered that mount… I gave him all the information. He said I would have to come into the store to speak to someone directly…. We literally live over an hour away…. Now we have to drive over there to fix their mistake?? Super frustrating. Don’t use the useless geek squad made if young people that don’t care about anything but getting a paycheck…had same experience when we bought our whole kitchen appliance package… should have known. won’t use best buy again…

The agents installed the wall mount and installed the monitor but did not finish the install. They did not make sure that the video and audio worked nor did they make sure that the cords were hidden and install looked finished. Bare minimum and did not show up initially on the purchase install date. Poor service.

they mounted my TV & Connected all Devices but did not put all the screws in Bracket & placed paper behind it to keep it from leaning to far forward. Overall they did a fair job.

The installer did not put the sound bar as one the inputs so you have to manually turn it on can’t do it with TV remote

The geeks squad did come out and get my TV set up so that it could be used but only sitting on a table they could not mount it to my spot above the fireplace where my previous TV was mounted

I paid for a premium mounting and he didn’t even run the cables through my wall. I was charged extra money for bo reason. If I got the cheaper one it would’ve been the same service. He set up the tv but was very rude and acting like it was a burden to be there!? Sighing after we asked him if he can plug in our small sound bar.