Customer Ratings & Reviews

This has been the worst order/process that I have had to endure. I have had the delivery/installation cancelled 3 times over the 3 weeks, I talked with multiple agents and 3 supervisors, and finally I was supposed to get an installation today. I also was supposed to be contacted and told when they would arrive today in a narrower time period. This was not done, I waited from 7 am to 7pm, and the TV and installation never happened. I am now being told that I have to reschedule the installation, and it is July 29th. They will "try" and get it earlier and call me back. I have been told at multiple times that 2 supervisors and 3 agents would call me back and update me. This never has been done. You guys had no problem taking my money when I ordered the TV and installations, but it is going to be over 5 weeks since I made my purchase. I have purchased computers, phones, and tv's from Best Buy over multiple years. I am also a Total Support Member for a number of years, and I have never been this frustrated and I now have a complete lack of trust with Best Buy.

I had an unusual circumstance and confirmed with them at the store when purchasing the tv that installation over a stairway would not be an issue. I confirmed with them that the installation team would be made aware of it so they were not surprised upon arrival at my home. Sadly, they did not know about the unusual circumstances, and therefore would not complete the installation.

Subcontractor, not Geek installed. Punched many holes in the wall freshly painted and made two trips to a hardware store for screws

The first Geek Squad did not complete the job and gave me bad advice about the wall mount. Cost me three weeks to get another Geek Squad to do the job. BIGGEST PROBLEM: BEST BUY. The worst defect of all was the many hours and trips I made to the get another Geek Squad scheduled I had to go to the back of the line again, even though it was a Geek Squad error. When something goes wrong Best Buy online, phone, and in-store managers are virtually helpless to get problems solved. BOTTOM LINE. When there is a glitch, doing business at Best Buy is very painful, frustrating, and time consuming. If you are persistent, Best Buy will eventually take care of it but it will cost you time, hassle, bureaucracy, and frustration.

The installers were nice and patient when I had a slight delay with the mounting bracket. They were friendly and completed the job timely. The only challenge was they seemed to be giving us a sob story, basically saying the amount Best Buy would pay for our job didn't even cover the cost but they couldn't say no. We felt they were covertly pressuring us for a tip in addition to a good review. I also didn't notice until days later they hadn't properly cleaned up after themselves.

The Geek Squad didn't know how to integrate the TV to the Savant System that Best buy had installed in our home. Now we need to have someone else from Technical Support 2 days later to get the TV working won't shut off with the Savant Remote. Spent over $50,000.00 with Best Buy for technology through out our home. We are a Total Tech Member.

I was grossly overcharged to recover my old TV and hang the new one. I was charged 299 to hang the TV. Then it was going over the fireplace so an extra 129 was charged. Then the techs removed the TV i already had installed over the fireplace which cost an extra 149.

It wasn’t great work. They left a lot of cords at the bottom just hanging out. There was a HDMI cable that was just hanging out of the wall. I had to cut it to get it out of the wall. The center speaker’s wire is viewable. They didn’t do a terrible job but it’s the last time I would use them for this type of work.

Having trouble with a TV setting. Tried to call GEEK SQUAD 4 different times. On hold for 40 mins each time with no answer How do I contact someone for assistance Very dissatisfied

Geek Squad arrived to deliver and install my 65" Frame TV but were not able to run the connect wire through my wall so they didn't hang the TV. When I rescheduled, Best Buy sent Mastec, a 3rd party contractor to do the install. The installer arrived without a partner, to hang a 65" TV!!! Because he was alone, I was forced to take time from my work day to help him lift and hang the TV, but he got the measurements wrong twice so the TV was not centered. Each time I had to help him take the TV down, wait for him to make adjustments, and then rehang the TV. I recommend having the TV delivered and using a local specialist.

The TV mounting bracket was improperly installed, so the TV was crooked. They spent two and a half hours trying to fix it and finally decided "something" was wrong with the wall. They replaced the bracket with a more expensive one to get the TV to hang straight. They did not have the tools required for the job (sockets & wire strippers). The speaker wire connection's were so sloppy I had to redo all of them.

I liked the man who set up the tv, but he didn’t notice the sound and lips don’t sync before he left.

Disappointed!!! yes the install was quick, but not fully completed. I should've just ordered the basic install. I should've figured that running my connection from by my direct tv in the basement up to the tv could not be completed by the Geek Squad. So full connection to services could not be completed. I feel Geek Squad could've submitted for me to get a credit for the difference in installation, since they were aware they didn't complete the Full Job. I had to then hire a handy man to complete the job.

The agents mounted the TV however did quite a shabby job, left all the wires out. I was told that I could buy some plastic and do it myself with two sided tape. They did not set up the TV well.

Agents said mount was horrible for this tv and struggled from beginning to end. I had them at my apt and also waiting for furniture delivery and could not leave but agents said they would have to reschedule as the bolts were not the correct ones. I just dropped 1100 bucks and can’t get it installed??? Luckily I had a friend go pick up bolts and agent placed tv on mount. This thing is still wobbly and they were in too big of a hurry to show me all about the tv. I felt like a burden.

I paid for more than 1 tv to get mounted but the tech stated he only had 1 scheduled and he was rude about it.

Original subcontractor did a bad job. They were in a hurry to go home because of being Saturday night after 6:30 pm and complained constantly about the work to be done.

The TV was scheduled to installed. The first installation was a failure because the TV was not at the warehouse. Installer was zero help in fixing the issue - told me to dial 800 number to reschedule. No explanation for the why the TV was unavailable. Second installation the installer was a no show - another full day wasted. The third attempt, installer was to arrive between 7:30 and 1 pm. The installer arrived at 3 pm without explanation for missing the time window. The installers' assistant was tied up so I had to help him carry the TV and help him install it. No discount on my installation fee. After the installation, the installers manager called me to make sure that I rated the installer a 5. He did not care about my horrible experience. He was nonexistent throughout the entire failed process. However, he made sure to contact me to make sure I gave a good rating. He just made the experience worse for me. BestBuy customer service was a nightmare. Hours wasted online and on the phone. Jeff from the BestBuy store Alpharetta was helpful. He finally helped me put the pieces together. Otherwise, it was a horrible experience

65 inch TV wall mounted with Sanus full motion mount. All seemed well. Then I noticed one side of tv was about an inch higher than other. Not sure how that happened. I didn't watch the install process but seem like agent would have used a level to establish horizontal line for the Sanus mount. I'm hoping the mount is not loose or twisting on the wall. Time will tell. Hopefully, guests will not notice the off-kilter TV screen.

I was finally pleased and happy with the geek squad techs that came to my home and put up my tv mount. They did a good job and where in and out in a timely matter.