Customer Ratings & Reviews

Installer needs to come back and tighten. Big pain and inconvenience having to wait 4 hours

I had a third-party mount my TV they were good but I find the overall geek squad plan and cost quite expensive. But since my TV is so expensive I feel scared not going without a geek squad plan

Not happy. The TV is fine but was hung on my existing bracket and which cannot be adjusted move backward or in any other direction. The TV is about 2 feet forward the wall and looks so bad. I will have to have it re-installed along with a new bracket if needed. He was quick and courteous but also left incomplete paperwork, most of it in Spanish. Not even a sales receipt. Really looks bad, like it's suspended from the ceiling.

Worst Service Ever! I will open dispute for that. I paid full price for a full service. I didn't get full service. I can't talk to any Best Buy representative. Third party company first told me they would do it then they asked extra 230 $ dollars for that. Would never ever ever ever ever purchase this service again. I am writing this while waiting on the phone for the 50th minute.

The TV was scheduled to installed. The first installation was a failure because the TV was not at the warehouse. Installer was zero help in fixing the issue - told me to dial 800 number to reschedule. No explanation for the why the TV was unavailable. Second installation the installer was a no show - another full day wasted. The third attempt, installer was to arrive between 7:30 and 1 pm. The installer arrived at 3 pm without explanation for missing the time window. The installers' assistant was tied up so I had to help him carry the TV and help him install it. No discount on my installation fee. After the installation, the installers manager called me to make sure that I rated the installer a 5. He did not care about my horrible experience. He was nonexistent throughout the entire failed process. However, he made sure to contact me to make sure I gave a good rating. He just made the experience worse for me. BestBuy customer service was a nightmare. Hours wasted online and on the phone. Jeff from the BestBuy store Alpharetta was helpful. He finally helped me put the pieces together. Otherwise, it was a horrible experience

The TV mounting bracket was improperly installed, so the TV was crooked. They spent two and a half hours trying to fix it and finally decided "something" was wrong with the wall. They replaced the bracket with a more expensive one to get the TV to hang straight. They did not have the tools required for the job (sockets & wire strippers). The speaker wire connection's were so sloppy I had to redo all of them.

Terrible. Left a 90 year old without completing the job properly. I had to have another company complete the ibstallation. Called customer service for partial refund. Rep said he agreed and it would take a few days, never heard back. I would not recommend this service or Best Buy to my friends or family. They dont stand behind their service.

The reason i give 3 starts is Geeck sqaud were not able to get the sourround sound going now i have $800.00 equipment laying around the house Which it was a waste of money.

Very disappointed in geek squad tbh. They no-showed for the first appt saying they didn’t have the gate code and they were unable to get hold of me. Turns out they had my number down incorrectly. Called the following day, rectified the issue and set up another appointment. After waiting another 5 hrs, they no showed again. Took an hr to get hold of someone in theatre supply only to be told the appointment was never made ( despite receiving notifications to the contrary). Set up another appointment for the following day. Called as I’d been waiting 3hrs already and had an inkling they were going to disappoint. After being on hold for yet another hr they tried telling me that someone came round but didn’t have the gate code n could not contact me, which was total BS as I’d made sure my correct details were on the account on 2 separate conversations with them. They finally were able to get hold of the mounting division and send someone out. The tech himself was lovely, professional and efficient (10 stars for him) but this has totally soured my experience with geek squad and tbh I don’t think I will be a return customer. None of the people I spoke to on the phone took ownership of the situational and were happy to bounce you around multiple departments and make false assertions.

I was finally pleased and happy with the geek squad techs that came to my home and put up my tv mount. They did a good job and where in and out in a timely matter.

The installers were a little rough around the edges for what I paid. Inconsistent use of masks while in the house, which was concerning during a pandemic, but they were nice enough.

Only willing to mount the Tv on the provided mount. Would not add Sono's sound bar to the mount. They contacted Best Buy and the handed the phone to me. The Best Buy agent told me that I was lucky to get the TV mounted, but he was willing to do me a favor and offered to reduce the price to $60. I contacted Best Buy corporate.

The agents installed the wall mount and installed the monitor but did not finish the install. They did not make sure that the video and audio worked nor did they make sure that the cords were hidden and install looked finished. Bare minimum and did not show up initially on the purchase install date. Poor service.

The geek squad did not show up a contractor did. And we additionally bought a sound bar from them and we're disappointed. It did not go with our Visio brand new TV.

The TV is secure on the wall but is mounted crooked. I did speak with manager and he said he would sent someone out to fix it for me.

The Geek Squad didn't know how to integrate the TV to the Savant System that Best buy had installed in our home. Now we need to have someone else from Technical Support 2 days later to get the TV working won't shut off with the Savant Remote. Spent over $50,000.00 with Best Buy for technology through out our home. We are a Total Tech Member.

The first visit was disappointing, but the supervisor has rescheduled a visit under the service agreement, so I am looking forward to an acceptable visit.

The agents mounted my tv and connected fire stick, DVR, and CD player, but I don’t think the connection is right because I am hearing a sound vibration.

I liked the man who set up the tv, but he didn’t notice the sound and lips don’t sync before he left.

My appointment was from 10:30 to 2:30 and they came at 8:30 when I was not home and would not come back until I made another appointment so I missed the install. It is a vacation home so, I could not reschedule. Why give a window of 4 hrs if it not going to be kept? I also have a schedule. I planned my arrival for 10:00 to be early.