Customer Ratings & Reviews

The technician said he didn’t think he’d be able to install the tv using the mount that came with the tv so we had to pay for another mount.

I paid to have all cords hidden in wall. Was not done. Account credited. I did not cancel order. Awaiting answer as to why. Therefore, I am not a happy customer

The mounting was never done because the crew never showed up. Apparently the driver was involved in an accident. The communication was very poor in letting me know what was happening. I waiting all day for someone to show & didn't find out they weren't coming until I made several phone calls.

TV was hung a little bit crooked. I ended up putting a piece of paper behind tv to lift and I fixed the issue myself.

I am honestly flabbergasted at what happened during my installation. This is also the reason I haven't written a review yet. The techs showed up to my house on time and were very professional. They completed the work in a reasonable amount of time. It was what we found after they left that has left me without words. My install was on Dec 4th. By then we had our Christmas tree up and presents under the tree. I should also mention that I was working in one of the rooms while they installed the mount. I assumed it would be ok. It was not. After the techs left, we noticed MULTIPLE presents missing from under our tree. I guess I am partially to blame as I let techs from a reputable company in my house and didn't watch their every move, but I didn't think that is something I should have to worry about. I am assuming they stole the presents that they did because they were smaller and easier to hide in their massive jackets or work bag. Overall I like Best Buy & I make a lot of purchases from Best Buy. When things like this happen, it makes me not want to purchase/support this company. I can say, however, that I won't make the mistake of letting their employees into my home again.

I had an 85” tv scheduled to be mounted. Two agents arrived, but one was not comfortable lifting the tv up to mount it higher on my wall. If the appointment is to mount an 85” tv to a wall, then the people sent to mount it should be comfortable with mounting it at any height. My tv is now sitting in my floor and rescheduling the appointment is turning out to be impossible

The Contractor installed my TV and hooked up the BD and modem but did not take the time to explain all the features with the TV, Geek Squad agent who installed a previous TV was much better.

The worst Geek Squad experience. They refused to use the tilt and swivel mount. They would not acknowledge the chat promise they would hide the Ethernet and power cables. They did not hook up the Ethernet I had run to the TV We keep getting "no internet connection" because they accepted WiF - against my instructions I can't get to the cable box, it is hidden in the worst place to service the account. Half harted help with Sonos setup. Bass cabinet still does not work. This needs to be taken down, mounted on the swivel mount, hook up the Ethernet, clean up the cable mess, mount cable box to be accessible and complete the Sonos setup. Very unhappy. Will you follow up on this?

Terrible customer service. We booked 3 tv mounting appointments and the Geek Squad never showed up. We booked 2 Online and a 3rd one by going to the South Tampa store to book it in person. The rep at the store was apologetic and said the tech will definitely be there this time. Waited all day for the tech. Got emails that they were coming but never did. No call or text that day or since. Now I will spend even more time calling for a refund. Still have a tv in my room that I have been unable to enjoy for over a month now. So ridiculous.

I paid for deluxe hook-up and install. When the tech. Arrived he stated that he only had an order for standard install. He did a fine job but I was expecting having much more help with additional equipment hook-up.

Agents seemed capable, but stated that there is only one way to set up this TV. When I turn on the set the DVR is on and I then have to wait patiently before toggling over to the TV. This is not how it should work. Had I known the TV would not work the normal way I would not have purchased. Although if you can have one component come on first there is no reason that you cannot have the TV on first, just doesn't make sense.

The service was Ok, but was rushed. I signed up to have two TV's installed, but they said they only had one on the order and did not have time for the order as they had another appointment.

Please look at our review on the 65" TV...can't waste another precious second on this fiasco. Our tech was great...his manager was NOT. Waited FIVE WEEKS for correction of an issue (after spending $750 to have 3 TVs mounted). Best Buy didn't care (including management at the Concord Store...promises, promises) Lied to, left hanging, sat in our home for FIVE days awaiting a call, or a promised visit. Please ask KELLY JOYCE where our $200 check is for the 'inconvenience'? Promised it was 'in the mail' on 10/28...still waiting...just like the appointments that were no call/no shows. Totally unacceptable.

No one mounted my TV so can't give a real good review for something I didn't get

I was disappointed with the Geek Squad. I booked them to mount my TV and Sound Bar and they told me they did not have time to mount the sound bar… I was going to book in a second appointment and they quoted me a crazy high price to mount much smaller TV. Never Again!

The customer service of geek squad is terrible. Will never use installationnservices again.

The agent set up my tv for me. He also connected everything to the Blu-ray and my DVR. This was all something I could have done, but it was definitely easier having him take care of all of it for me.

Appointment online indicated Saturday install. They showed up on Friday. One employee was nice, the other was rude. He started to install the wall mount covering half of an electric outlet that I had just installed the day before and suggested I could use a power strip if I needed more outlets. I told him to move it. Then it was crooked so I pointed that out (lost confidence at this point). He glared at me and said “maam do you know how long I have been doing this?” Finally they finished the install and hooked up cable box. When they left, it was not working. Oh, and it is hung crooked. This was the second appointment I had. The first time they showed up they couldn’t install either the electric outlet or the cable outlet. In the end, I paid for electric and cable install and a special box which were not used. I don’t even want to deal with them again so am just going to not dispute this part of the bill.

Sent ONLY ONE person to remove old tv (wall mount) and install a new 65" tv. He damaged my furniture and bent the old wall mount! Then could not install the new tv. When I told him I didn't want to wait 3 hours for another technician to arrive (plus too I really think he damaged the new tv during his install attempts), he got mad and purposely dragged the new tv across my hardwood floors and out the house.

As a Silver Rewards Member, I was charged an additional $99.00 plus tax, during the install, because the mount was placed over a non-working/decorative fireplace. This was to ensure the warranty. Don’t understand why this was not clearly explained when I purchased the install online. The total installation cost, with tax, was $307.00, which was half the cost of the television. The Agent did a great job installing the wall mount and and mounting the televisions,