Customer Ratings & Reviews

My team was very good but they mounted the TV a 1/2 inch higher than I requested. And did not offer to move it down.

I’ve had Best Buy home services before including mounting TVs and installing home entertainment equipment. Although the main guy who was assigned to my house was nice his workmanship was not. I found it to be sloppy (Wires from ONLY 4 components were zipped but it looked like a 7 year old did it, it was a rushed job, I picked up after them, I laid down a blanket for my expensive tv to be set on, and I had to ask them to wear work booties in the house). He made it 1 min before my appointment window expired. He ran behind because of the previous customer. Therefore he rushed my service so he can make it to the next one. Long story short I was not satisfied with THIS particular service. I know what Best Buy geek squad home service is capable of and I didn’t get the great service that was expected from them. I wouldn’t recommend these particular people.

First tv delivered had issues and had to be replaced. This took far too long to replace. Installation looks great and connecting the sound bar R with tv was a good choice

Service man didn't really know how to unmount the old Tv or remount the new one to the wall mount. It's not done right. The screws attaching the framework to the TV is not done properly and I'm going to have to redo it. The new TV didn't come with all the proper components to make the mounting correct. Part of what I paid for was to have the old TV removed. He did but only after I asked if he was going to remove. Still left all the boxes.

The representative mounted the TV , was very pleasant; but unable to get my TV connected to TV service. My son came over after the geek squad was here & connected us to hulu.

We waited 3 hours into our installation window to receive an email and phone call to say that the installation was rescheduled because the "technician is unavailable." The technician had just called me the day before to confirm time and all was set. I had to call Best Buy and submit a request to receive a call back from the store where we purchased the TV because "the store was not taking calls". I did receive a call back with a better explanation that the technician did not come in that day and a promise that a customer care person would also be calling me. Still waiting for the call. We paid for the TV on 2/22 and are now waiting that it hopefully gets installed on 3/18. I completely understand that circumstances change and appointments need rescheduling. I believe this rescheduling could have been handled in a more customer-oriented way than me having to track down the reason for the reschedule. I answered "No" to "Would you recommend Geek Squad service to a friend" because there was no option for not applicable. It hasn't happened yet so I can't really say.

Didn't tighten and level TV. Just hung it in existing mount. Also took a remote control I wanted to keep and ripped if the tracker.

It took several visits to get this TV on the wall and after reading the directions I'm certain they did not do it according to the directions nor according to how the first installer recommended. I am fearful that this expensive Frame TV will work loose from the wall and fall because they only put in 2 screws and did not put them in the specified oval center mount as directed. They were kind and courteous but I did not realize they didn't do it as the manufacturer and first installer recommended until I cleaned up after they left. Still worried.

The installers were late arriving, from Tucson to install my TV. They were in a hurry to get it installed, didn't take the time to go over the features of the TV. They did a good job installing and clean up.

The Agent was frustrated by the mount because it is not designed as well as the Sanus mount and is comparitively difficult to mount.

Excellent! Competent and Kind! I will recommend to other! We are happy that we got the membership!

Wasn’t what I expected Didnt install the wires as needed I fixed them after he left Didnt have the screws to install I had to get them from my work shop

The crew did a neat installation. They connected all of my audio & other video equipment to the TV They took the time to orient me to the remote

See review of TV. I thought the survey on this item included coverage of the installation

The guys who installed our stuff were great. But dealing with BB to get the installation was a nightmare. Late, bureaucracy, no accountability, not able to break through the online and call center doom loop. Be prepared for a late installation and lots of frustration along the way. But dealing with the install guys themselves was great.

The man that mounted my television was a third party. He was not a Best Buy professional. He came with his girlfriend/wife. I didn't have a problem with that, but what did bother me was that my tv was not centered. He had a lot of trouble drilling through the brick above the fireplace and I didn't want more holes drilled, so I just swallowed that fail and decided to never call Best Buy to mount my tv again. I even had to help the man lift the tv onto the mount. It was very heavy.

Very expensive to just have them take down a TV and put it back up on another mount that is already installed

They never showed up to install. We rescheduled a second time for them and they didnt show yet again. Never called to let us know. 2 days of work that were wasted for my husband and I due to poor communication. All we got for the mess up was our install refunded. Very disappointed and will not use them ever again!

Hanging and placing the TV was fine. The ability to connect my devices was disappointing…

They have not drilled holes first before fitting the big screws. Directly drilled bigger screws and from what i recall at least one screw went sideway but later fixed after mentioned. One would be better off doing on own if have the right tools.