Customer Ratings & Reviews

Geek squad is very backed up. I bought a big tv and it would be a month before it could be hung up via geek squad. Not sure that feels like a good product.

Speakers do not work - I thought they would be tested but apparently not tested. I can’t check the back of the TV as it is mounted and so cannot determine what’s wrong.

Would not buy from Best Buy again. 1st I was sold the wrong tv mount after having a consultation of what I need & told I had paid for the installation. Then the site survey appointment was never made. I went to the store, and was told I’d be reimbursed for the $149 for the inconvenience. Noticed it was debited not credited. 3rd time at store, explained situation refunded the $149 they took instead f refunding. And then never gave me my actual $149 for the inconvenience. Issue was escalated & no one has contacted me or refunded my $149 for the inconvenience. It wasn’t heel squad, it’s the store staff& managers. Never a store manager only department managers! When I called the store it goes to a call center & could not speak to anyone at the actual location. Had to drive up.

Ordered TV install as gift for my mother through Total Tech Support on Dec. 14th and scheduled for Dec. 28th. Dec 28th: 3rd party showed up but didn't have equipment for installing as discussed the day before on pre scheduling call. Promised Geek squad would call by end of day to finish job but no follow up. After 4 hours on the phone, rescheduled for Jan. 6th. Jan 6th: 3rd party did not show up and called after time window to say they will reschedule for mid Jan. After speaking with customer service the appointment was confirmed for Jan. 8th. Jan 8th: Nobody called or came during the time window. After 3 hours on the phone the very helpful customer service reps (Noell and Angi) raised the issue with District Manager for Schaumburg IL and the Geek Squad Manager. They promised install by Geek Squad and not 3rd party on Jan. 15th. Jan 15th: Nobody showed up. After an hour on the phone was told the system has no record of this appointment and they can now reschedule it for Jan 20th with 3rd party. You really want me to trust you guys with keeping this latest commitment? This is after being a loyal Elite customer of Best Buy for 23 years.

The customer service of geek squad is terrible. Will never use installationnservices again.

The 65” tv I purchased, and paid quite a bit of money to have professionally installed, because it’s so large, is crooked. It’s probably 1/2” or so off from side to side, but it’s enough that you can tell it’s not straight. You would think that when something is professionally installed they could get it right. Not too happy about this, and since it’s attached to was with bolts, I can’t exactly straighten it out. Not a great job Geek Squad.

It was not what I expected color looks so much better in store The Q. Series supposed to be good quality I don’t think so my cheaper model looked so much better don’t think it was worth the money

I was disappointed with the Geek Squad. I booked them to mount my TV and Sound Bar and they told me they did not have time to mount the sound bar… I was going to book in a second appointment and they quoted me a crazy high price to mount much smaller TV. Never Again!

Mounted TV on the wall but lost the cord to my old TV. The geek squad member never returned my call about the missing cord.

they were quick. gave me multiple options for mounts as mine wasn’t compatible with my wall, which i appreciated. the tv, however, is slightly crooked.

No one mounted my TV so can't give a real good review for something I didn't get

Excellent! Competent and Kind! I will recommend to other! We are happy that we got the membership!

Very disappointed with the third party installers. I was left to wait 4 hrs into my initial 6 hr service window until I was contacted to reschedule. On my rescheduled appointment I was left to wait 7 1/2 hrs into my 8 hr. window before I was told that the installer had cancelled ALL of his appointments that day yet nobody called me. I had to call them to find out my appointment was cancelled

Initial installation went well, but have remote control issues since. Have left messages with agents, but no call backs to offer help or Make a service call. I have a service contract with Geek Squad, but it is useless. Really no excuse for this poor service. I would just like to start enjoying my new Sony T V. Right now I will be surprised if Anyone reacts to this review!

Sadly, I purchased two Tv’s and the installation was never completed being i’m Still waiting for an attachment for the wires sticking out of the wall- now many weeks later I haven’t been contacted as to when this will be completed- I paid for the 200.00 + 50.00 for one year and was then charged an additional 200.00 + I would like to return tv and have Geek Squad take the tv off the wall and call it a day - nothing but made up stories from the beginning- I will say that Cole from Best Buy was exceptional in regards to TV’s and the Geek Squad guys were nice but no one ever explained how this was going to work and I spoke with a Jose the manager and I am still waiting for a response- currently on vacation until the ‘31st July ( NOT HAPPY)

Terrible. Was on his phone for the entire time. Explained nothing about the tv, and then wanted to leave before the volume worked, saying that I had to call directtv. Btw my daughter found the proper code and had it working five minutes after he left. Absolutely terrible experience and would not do it again!!!

They did not have the parts they needed for the installation. Luckly I had some spare parts that they used. I was also told by the installers that since I had Sprint cell phone service, I was entitled to free HULU for my new TV. Sprint did not know what I was talking about. They said contact Best Buy about it. Guess what? Best Buy didn't know about it either and they cannot tell me who the installers were. The installers also could not tell me how to hook up the TV to the Internet. Not very happy with Best Buy

Not sure the agents were geek squad as they noted that this mounting was the most complicated that they had ever undertaken. At the end of the day the tv was installed but the Apple TV that was installed doesn’t work and will require additional service to make it work. Not what we were expecting for the cost. Very disappointed. Appreciated the team worked hard but this isn’t their specialty

Everything these guys did in setting up my hearing aid amplifier connected to my new TV was wrong. They gave me their card to call if I had questions but when I called, they never answered and they did not respond to text messages. They also promised e to come back on a certain day, but did not show and then when I made a note another appointment they called that morning and said they weren't gonna show because they didn't wanna work on my problem.

I’m reading this fair because when they were putting up my big screen they actually put their handprint right in the middle of it on the face and pressure is not supposed to be applied because It Could cause damage them Damaged. I also was told by the company that they deal with fire sticks and when the two kids came they said they don’t so I’m guessing they didn’t want to take the time to do it.