Customer Ratings & Reviews

See review of TV. I thought the survey on this item included coverage of the installation

The guys who installed our stuff were great. But dealing with BB to get the installation was a nightmare. Late, bureaucracy, no accountability, not able to break through the online and call center doom loop. Be prepared for a late installation and lots of frustration along the way. But dealing with the install guys themselves was great.

Poor! I’ve been calling the Geek Squad about a security consult done 07/2020 by Marquese. Never received the estimate that was supposed to be sent to my email. Called the store several times & got the run around. When I mentioned that I was thinking of calling the company’s CEO, the manager whom I spoke with did not care. There was no follow up or motivation to address my concerns! I find that you managers & the young man mentioned above are terribly unprofessional! As a result, I give Best Buy a poor rating!

Hanging and placing the TV was fine. The ability to connect my devices was disappointing…

The crew arrived at nearly 8PM. We were immediately told one of them was allergic to cats. Really? You're allergic to the most popular pet, and you accept an in home service job? They had the "I just want to hurry and get done attitude." They pulled all the connections to all of our stuff from the TV. Mounted it, loosely so it hung at an angle. We had to go back over their work and tighten it back up. Only connected the cable box. They announced they were all done. Then asked us for a great survey, handed us the wrong paperwork and left leaving the trash from the install all over the living room. We bought the extra Geek squad package so the TV would be installed completely and correctly. And you failed on both counts. The TV was my fiance's birthday present and I wanted him to just enjoy it. He was the one who had to fix the shoddy workmanship, reconnect our other systems and clean up after you. Shame on you! Do not but the geek squad plan. What you get isn't worth a dime.

I was under the impression the Geek squad would run the wires in the attic but this crew had no wiring to do so, or equipment to do so.

I was very disappointed in the geek squad experience. Not only did we not get our tv up and mounted the 1st visit, it took 2 more visits until they could mount it. When we bought our tv we already had a mount and was told we didn’t need to buy another one because they are universal as long as it was the same size. This wasn’t the case and we didn’t even get a geek squad person, we got a 3rd party company that then gave us bad advice to buy certain screws that weren’t even the right piece because the mount we had couldn’t fit the tv in the first place. Experience was poor because we were told so much false information which is why we had such a bad experience. If we are paying for a service from geek squad, we expect subject matter expert and not some 3rd party. This is never communicated to us as to if we will get actual geek squad or not which is also disappointing. Best Buy should fix this and think of the customer before selling a service that has so many inconsistencies.

I purchased the $199 total support package so I could get the premium mounting service for $49 for a total of $249 to mount the TV (which was only $49 more as the premium mounting costs $199). I called Bestbuy before purchasing to confirm that the service includes mounting and bringing power cords through the wall so they are concealed behind the TV. The third party installer (not Geek squad) did not conceal the cable because the wall was over a fireplace (which if you add the service directly online does not give you the option to add and see the cost up front) and said he could not do that and separate contractor would have to do that type of work. He just mounted TV and didn't even conceal the cables. For reference a local professional quoted me $120 to mount and conceal the TV. Now I am stuck with black cable showing and will have to get them concealed. 1 hour hold time and 3 Best Buy agents later they will not fix the issue.

The worst Geek Squad experience. They refused to use the tilt and swivel mount. They would not acknowledge the chat promise they would hide the Ethernet and power cables. They did not hook up the Ethernet I had run to the TV We keep getting "no internet connection" because they accepted WiF - against my instructions I can't get to the cable box, it is hidden in the worst place to service the account. Half harted help with Sonos setup. Bass cabinet still does not work. This needs to be taken down, mounted on the swivel mount, hook up the Ethernet, clean up the cable mess, mount cable box to be accessible and complete the Sonos setup. Very unhappy. Will you follow up on this?

It holds a tv flat to the wall….totally bummed it does pull away from the wall and tilt!

The employees that showed up was great. The call center did not do a good job of communicating everything needed for the installation

The guys that came to replace my TV were very nice and helpful, they did a great job and were extremely pleasant. However my overall experience with Best Buy was horrendous. My 75" TV developed problems with pixels after just two weeks. I could not get anywhere online, so I called the store and waited forty five minutes with no one picking up my call. So I went to the store and after an hour and a half of extremely poor help, they insisted I pay for a new TV and installation in order to get my TV replaced. The manager helping me was very rude, but I did not have a choice so I paid for a new TV. They said I would be credited immediately when the TV was returned. This did not happen after the TV was replaced, so a week later I called, waited another forty five minutes for someone to pick up the phone. They apologized and said I would receive the credit immediately, A manger named James was involved, found the TV in back, and would immediately issue the credit. Another week passed by, and I still had not received my credit so I called again, and was put on the same forty five minute wait until finally connected to Sheri, who apologized and said she would take care of the credit, which finally occurred. I should never have had to pay for another TV in the first place because they were bringing my new TV and taking the defective one away, but then to have all of this happen is totally unacceptable. I will do everything in my power to never shop at Best Buy again.

Waited 2 weeks just to have a tv delivered and installed by a 3rd party installer, and the TV was damaged. Installer returned same day and failed to check to see if the replacement worked prior to mounting. Mounted the TV, and the TV screen had a crack in it. Was told they would have to order me another replacement (3rd TV), and didn't offer to upgrade me or anything for my trouble. I would have to wait an additional week plus. The operations manager finally offered to give me a $200 best buy gift card, but I do not feel that was adequate for my troubles and loss of time. Was unable to call the store which I initially went to to purchase the TV because the store isn't accepting calls, not even from the Best Buy customer service. Ended up cancelling the entire order (including the Beta plan), because my experience was terrible. The new seller had my TV the following day delivered to me, and I performed the mounting myself. I am a long time Best Buy Customer, but you guys have to do better, much better in the customer service arena.

Originally the TV that was installed was the wrong TV they never even gave me a chance to even look at the box to see if it was the right TV again purchased originally on October 23 we upgraded before they were supposed to bring it out on 26 October and they said it would not be a problem and they delivered the wrong TV anyway. This has been an ongoing problem and was never completely resolved until November 26 when all merchandise was received. I would not recommend the Greeley store at all.

The men were sub contracted out and from out of state, not to impressed, tv was mounted correctly, they could've cleaned up after themselves better

The agent mounted the tv and connected and set up devices but after completed I noticed a scratch on the screen once the tv was powered off!

Was forced to reschedule 3 times. When installer came to mount TV, had none of the required accessories I purchased. Had to make another appointment to complete install. I also had to make an additional trip to store to pick up mounting equipment myself.

Seven weeks from purchase on December 1 2024 to installation January 27 2025. Numerous cancelations for the install. My original mount was out of stock. I was not informed of this. The manager on John R was helpful and furnished an upgrade. The contractors who deliver and install are no good. I had to miss work three times. u but no response. The Geek Squad from Ohio had to travel to Michigan to install my Television. BEST BUY you need to care about your customers, I missed having my TV for my Christmas party.

The Squad originally installed the wrong Sanus mount (how does this happen) and had to come back to rework the installation. I had to drive 1 1/2 hours round trip to the Naples, FL store to resolve this issue, since you can't reach the store by phone. A manager worked with me to schedule a subcontractor to do the rework; however, the original Geek Squad crew came back and completed it. Best Buy failed to cancel the subcontractor and I had to do that myself when they called and said they were on their way to our house. The Geek Squad left our TV tilted backwards and down on the left side. I had to adjust the mount after getting the instructions from a National Best Buy rep. I also reworked the cables in the back which were draped over the top of the mount. There were hand prints and finger prints on all of the corners of the TV which we tried to clean with Best Buy's cleaner and microfiber cloth, but were unsuccessful in removing some of them and they're still there today. This was a very disappointing experience.

Due to failure to follow customer 's instructions for removal of old heavy Wega TV,and lack of RCA/HDMI conversion kits it took 2 weeks for installation with 4 techs.