Customer Ratings & Reviews

I purchased a 75” Samsung QN90A, a Samsung Slim Fit mount, and a Premium TV Connect & Mounting service (56” and Larger tv). I became concerned about the mounting process when one of the agents got down on the floor to read the instructions on how to install the slim fit mount. They finally got the tv mounted but left the HDMI cables and wires all bundled up on the back of the tv. This resulted in the tv protruding from the wall. That’s the opposite purpose of buying a slim fit mount. They also did not set up different features on the tv such as Alexa nor did they ask if I wanted use it. I called to explain the issues with the connection and mounting and the agent kept talking over me. I had to forcefully ask him not to keep talk over me and let me explain the issues with the services. I later canceled that appointment since I did not want to deal with those agents again. I fixed the issue myself and now the tv fits perfectly on the wall. This mounting and connection service was what I termed a “train wreck.” Very disappointed in the service from Geek Squad.

We purchased and paid for a new Samsung TV. Agents mounted a TV that had been previously registered with Comcast as the service provider, which the device reverted back to after losing our DirecTV settings. The device was NOT centered vertically nor horizontally above our fireplace as the removed unit was. Also, the Auto Off feature did not work and the remote would at times fail to respond. Awaiting what we hope will be an actual "New" device.

Order #BBY01-806240855492 Service date 08/26/2020 Third party contractors refused to wear mask and follow COVID 19 safety protocols while mounting my TV. One employee was exhaling extremely hard potentially releasing aerosol droplets that may contain the virus. I asked employee to keep mask on and he informed me that he has a medical condition and has difficulty breathing. Having total strangers in my home without mask breathing heavily is extremely scary because my 2 year old daughter lives with me. Third party contractors didn’t have booties and walked throughout my home and on my light colored carpet with their shoes. Debris was left from holes drilled in wall for TV mounting. Plastic and cardboard tv packaging was also left at my home. TV set up wasn’t fully completed as per my Geek Squad membership. Please do not send third party contractors to my home. I’d rather wait longer than to have services performed by people who have total disregard for my family’s safety.

It holds a tv flat to the wall….totally bummed it does pull away from the wall and tilt!

the service technicians hung on the exisiting bracket but they didn't hook everything up correctly so my sound did not work. They told me I needed a different connector so I went and bought a connector to do it myself like they said and then when installing it discovered I didn't need it and they could have easily plugged it in. Wasted a lot of my time and money purchasing a connector that I don't need.

Geek squad is very backed up. I bought a big tv and it would be a month before it could be hung up via geek squad. Not sure that feels like a good product.

Delivery and mounting went well. Did not have mount I purchased but substituted a better mount. Only issue was could not set up remotes or Alexa.

The Geek Squad agent that responded to me via the 1-800 number to set up a TV exchange was incredible unhelpful. She didn’t even do the bare minimum and kept sighing every time I asked a question. I also spoke to another Best Buy employee who has confirmed she drastically overcharged me. This company is trash. When you have companies like Apple and Amazon, you need to step up your service or you’re going to go out of business. I am appalled and actually surprised by how terrible this service was. It felt like I was in a S Saturday Night Live skit!

Speakers do not work - I thought they would be tested but apparently not tested. I can’t check the back of the TV as it is mounted and so cannot determine what’s wrong.

they were quick. gave me multiple options for mounts as mine wasn’t compatible with my wall, which i appreciated. the tv, however, is slightly crooked.

Didn’t Show Me Anything About Setting Up My New TV It Was Like They Were In A Hurry To Get To The Next One Or Get Off Work.. I Found Some Screws And Had To Have Them Put The Old TV Outside After They Said It Would Be A Extra Price To Take It.. He Also Said There Was A Price To Setup My Bose 321 System That Was On My Other TV That I Took Off..

Ordered TV install as gift for my mother through Total Tech Support on Dec. 14th and scheduled for Dec. 28th. Dec 28th: 3rd party showed up but didn't have equipment for installing as discussed the day before on pre scheduling call. Promised Geek squad would call by end of day to finish job but no follow up. After 4 hours on the phone, rescheduled for Jan. 6th. Jan 6th: 3rd party did not show up and called after time window to say they will reschedule for mid Jan. After speaking with customer service the appointment was confirmed for Jan. 8th. Jan 8th: Nobody called or came during the time window. After 3 hours on the phone the very helpful customer service reps (Noell and Angi) raised the issue with District Manager for Schaumburg IL and the Geek Squad Manager. They promised install by Geek Squad and not 3rd party on Jan. 15th. Jan 15th: Nobody showed up. After an hour on the phone was told the system has no record of this appointment and they can now reschedule it for Jan 20th with 3rd party. You really want me to trust you guys with keeping this latest commitment? This is after being a loyal Elite customer of Best Buy for 23 years.

Mounted TV on the wall but lost the cord to my old TV. The geek squad member never returned my call about the missing cord.

The tv mounting went well. However, I was sold a mounting system for my new BOSE soundbar during the appointment. I agreed to pay for it and it was installed. After the fact, the soundbar was not centered and leaning to the left. The soundbar looked as if it was going to fall off. I finally removed it from the TV mount and placed it on the entertainment center. The soundbar mounting bracket is a bust. The box it came in looked old, used and tattered when the geek squad retrieved it from their truck. I am under the impression that I got douped into buying a leftover item from the truck's stash. Requesting a refund for the item. Thanks

The 65” tv I purchased, and paid quite a bit of money to have professionally installed, because it’s so large, is crooked. It’s probably 1/2” or so off from side to side, but it’s enough that you can tell it’s not straight. You would think that when something is professionally installed they could get it right. Not too happy about this, and since it’s attached to was with bolts, I can’t exactly straighten it out. Not a great job Geek Squad.

Very disappointed with the third party installers. I was left to wait 4 hrs into my initial 6 hr service window until I was contacted to reschedule. On my rescheduled appointment I was left to wait 7 1/2 hrs into my 8 hr. window before I was told that the installer had cancelled ALL of his appointments that day yet nobody called me. I had to call them to find out my appointment was cancelled

Very professional and quick. They explained the entire process.

It was not what I expected color looks so much better in store The Q. Series supposed to be good quality I don’t think so my cheaper model looked so much better don’t think it was worth the money

Installers did not clean up work area or leave TV and sound bar manuals.

Brought out an open box when I purchased a new tv. Two months later I still don’t have the tv I purchased. Geek squad left the used tv and did a good job of installation