Customer Ratings & Reviews

I was under the impression the Geek squad would run the wires in the attic but this crew had no wiring to do so, or equipment to do so.

the agents mounted my tv, but my soundbar does not work

Not sure the agents were geek squad as they noted that this mounting was the most complicated that they had ever undertaken. At the end of the day the tv was installed but the Apple TV that was installed doesn’t work and will require additional service to make it work. Not what we were expecting for the cost. Very disappointed. Appreciated the team worked hard but this isn’t their specialty

The agents did a nice job mounting our television but they stole our Xfinity box.

The crew arrived at nearly 8PM. We were immediately told one of them was allergic to cats. Really? You're allergic to the most popular pet, and you accept an in home service job? They had the "I just want to hurry and get done attitude." They pulled all the connections to all of our stuff from the TV. Mounted it, loosely so it hung at an angle. We had to go back over their work and tighten it back up. Only connected the cable box. They announced they were all done. Then asked us for a great survey, handed us the wrong paperwork and left leaving the trash from the install all over the living room. We bought the extra Geek squad package so the TV would be installed completely and correctly. And you failed on both counts. The TV was my fiance's birthday present and I wanted him to just enjoy it. He was the one who had to fix the shoddy workmanship, reconnect our other systems and clean up after you. Shame on you! Do not but the geek squad plan. What you get isn't worth a dime.

I’m reading this fair because when they were putting up my big screen they actually put their handprint right in the middle of it on the face and pressure is not supposed to be applied because It Could cause damage them Damaged. I also was told by the company that they deal with fire sticks and when the two kids came they said they don’t so I’m guessing they didn’t want to take the time to do it.

Initial installation went well, but have remote control issues since. Have left messages with agents, but no call backs to offer help or Make a service call. I have a service contract with Geek Squad, but it is useless. Really no excuse for this poor service. I would just like to start enjoying my new Sony T V. Right now I will be surprised if Anyone reacts to this review!

They did not have the parts they needed for the installation. Luckly I had some spare parts that they used. I was also told by the installers that since I had Sprint cell phone service, I was entitled to free HULU for my new TV. Sprint did not know what I was talking about. They said contact Best Buy about it. Guess what? Best Buy didn't know about it either and they cannot tell me who the installers were. The installers also could not tell me how to hook up the TV to the Internet. Not very happy with Best Buy

I ordered a 65 inch tv removed at one house and installed at the new house. The order called for removal of a 65 inch tv and installation of a 55 inch tv at the new house. This caused major scheduling problem. The best installation date was Sept 19th. we are still waiting. Absolutely would never use again

The employees that showed up was great. The call center did not do a good job of communicating everything needed for the installation

The crew are late and they did not inform you before installation if they will ask extra money for installation. When the installation was finished they told me I have to pay $140 for over fireplace installation!! I would not say them okay take tv back and return to Best Buy ,one of my worse experiences with Bestbuy they like money rather than lost costumer

I was very disappointed in the geek squad experience. Not only did we not get our tv up and mounted the 1st visit, it took 2 more visits until they could mount it. When we bought our tv we already had a mount and was told we didn’t need to buy another one because they are universal as long as it was the same size. This wasn’t the case and we didn’t even get a geek squad person, we got a 3rd party company that then gave us bad advice to buy certain screws that weren’t even the right piece because the mount we had couldn’t fit the tv in the first place. Experience was poor because we were told so much false information which is why we had such a bad experience. If we are paying for a service from geek squad, we expect subject matter expert and not some 3rd party. This is never communicated to us as to if we will get actual geek squad or not which is also disappointing. Best Buy should fix this and think of the customer before selling a service that has so many inconsistencies.

I'm actually 3 hours into installation which says my service is completed on website but it isn't. I have been here 3 hours to then be told THE RADIO THAT YOUR WEBSITE RECOMMENDED WITH MY INPUTED INFORMATION DOESN'T EVEN FIT MY CAR!! IT TOOK ME FOREVER TO DECIDE I WAS GLAD Y'ALL RECOMMENDED THE RADIO CHOOSING WHAT BEST BUY RECOMMENDED HERE WE ARE 3 HOURS LATER TO TELL ME IT DOESN'T FIT SO I HAVE TO GET THE CHEAP RADIO!! Y'ALL REALLY UPSET ME BECAUSE I'VE WAITED SO LONG AND TURNED DOWN SERVICE BECAUSE I TRUSTED BEST BUY MORE! I WON'T BE BACK!!

Sadly, I purchased two Tv’s and the installation was never completed being i’m Still waiting for an attachment for the wires sticking out of the wall- now many weeks later I haven’t been contacted as to when this will be completed- I paid for the 200.00 + 50.00 for one year and was then charged an additional 200.00 + I would like to return tv and have Geek Squad take the tv off the wall and call it a day - nothing but made up stories from the beginning- I will say that Cole from Best Buy was exceptional in regards to TV’s and the Geek Squad guys were nice but no one ever explained how this was going to work and I spoke with a Jose the manager and I am still waiting for a response- currently on vacation until the ‘31st July ( NOT HAPPY)

Poor! I’ve been calling the Geek Squad about a security consult done 07/2020 by Marquese. Never received the estimate that was supposed to be sent to my email. Called the store several times & got the run around. When I mentioned that I was thinking of calling the company’s CEO, the manager whom I spoke with did not care. There was no follow up or motivation to address my concerns! I find that you managers & the young man mentioned above are terribly unprofessional! As a result, I give Best Buy a poor rating!

I was notified at 1600 the day before I needed to schedule my apt which had been set 2 weeks earlier. I had to call to find out they couldn’t make the apt. The only date they had open was 7 days later. Best Buy did not try to work with me. I was told a supervisor would call within the hour, still waiting. Best Buy failed every step of the way to treat me fairly. I hope to never shop there again.

First off, the installer arrived two hours late. After mounting the TV on the wall and attempting to set it up, I was only able to view Prime TV. All my YouTube TV, Hulu, Max, Netflix and AppleTV channels were missing. He kept updating the TV, but all my channels other than Prime were still missing. After updating the TV three or four times with no success, he informed me that the updates needed to finish installing and it would work after a few hours. This is after I watched him update it nunmrous ties. He then left. I waited a few hours and I still had only one channel workring. I eventually called Insignia, and they were able to get me up and running after being on the phone with them for an hour. In addition, the service man barely spoke a word to me and was very unfriendly. I would give zero stars if it were an option.

Waited 2 weeks just to have a tv delivered and installed by a 3rd party installer, and the TV was damaged. Installer returned same day and failed to check to see if the replacement worked prior to mounting. Mounted the TV, and the TV screen had a crack in it. Was told they would have to order me another replacement (3rd TV), and didn't offer to upgrade me or anything for my trouble. I would have to wait an additional week plus. The operations manager finally offered to give me a $200 best buy gift card, but I do not feel that was adequate for my troubles and loss of time. Was unable to call the store which I initially went to to purchase the TV because the store isn't accepting calls, not even from the Best Buy customer service. Ended up cancelling the entire order (including the Beta plan), because my experience was terrible. The new seller had my TV the following day delivered to me, and I performed the mounting myself. I am a long time Best Buy Customer, but you guys have to do better, much better in the customer service arena.

The agent mounted the tv and connected and set up devices but after completed I noticed a scratch on the screen once the tv was powered off!

I purchased the $199 total support package so I could get the premium mounting service for $49 for a total of $249 to mount the TV (which was only $49 more as the premium mounting costs $199). I called Bestbuy before purchasing to confirm that the service includes mounting and bringing power cords through the wall so they are concealed behind the TV. The third party installer (not Geek squad) did not conceal the cable because the wall was over a fireplace (which if you add the service directly online does not give you the option to add and see the cost up front) and said he could not do that and separate contractor would have to do that type of work. He just mounted TV and didn't even conceal the cables. For reference a local professional quoted me $120 to mount and conceal the TV. Now I am stuck with black cable showing and will have to get them concealed. 1 hour hold time and 3 Best Buy agents later they will not fix the issue.