Customer Ratings & Reviews

Due to failure to follow customer 's instructions for removal of old heavy Wega TV,and lack of RCA/HDMI conversion kits it took 2 weeks for installation with 4 techs.

I paid for the premium tv installation service, received bare minimum service. Technicians came up with every excuse to not perform the service that was paid for. They also refused to mount a sound bar that was purchased along with the package with the installation charge. They didn’t even offer to adjust the price

I was pleased with the demeanor of the installation crew and trusted them to do a good job. Unfortunately, I discovered after the TV wall mounts were installed that they had done a poor job. Who would expect that the wall mounts would be placed in such a way that you would not be able to use the internet and power outlet just because I had told them the TV would connect to WiFi?? The least they could have done was to have checked with me before nailing it in…

The gentleman mounting my TVs did a good job overall but was rude on one occasion when I tried to tell him something and he tried to shut me up.

Was forced to reschedule 3 times. When installer came to mount TV, had none of the required accessories I purchased. Had to make another appointment to complete install. I also had to make an additional trip to store to pick up mounting equipment myself.

I paid $250 for TV installation. I thought for that kind of money there would be no wires visible. I feel that $250 is pretty steep for just mounting a TV.

Best buy mounted to wall. Thought wires would be fished and it would hang flush to the wall, but it doesn't.

I wasn’t to happy with the service that was used with a third party. My 75 Samsung tv was defective, had to schedule back n forth to get everything settled. So I was without a tv for over a week. Hopefully my new tv is good.

Nice work, clean and professional. Did not connect sound bar to the TV

I was happy with all the services that I recieved with the Geek Squad and their services.

Did not finish the job. Put down yes even though they did not finish the job

Unable to install the TV so I resorted to calling an another company who did the job and was ultimately cheaper. Wasn’t aware geek squad was limited with their skillset. They recommended an electrician to come out and move the sockets that were over the fireplace to one side as they said it was too close together. The other company came and added spacers and for the job done.

PrePaid for installation and was told the the installer would be at our home at 3pm. , called to check on status and was told he would be here by 3pm, never showed up, never called, nothing!!

What a joke. The two guys they sent out first to install my TV had no clue what to do. I was on the ladder and realized, what the heck am I paying them for. I stepped down and just stood there and they looked at me like what's next? They ended up leaving and they sent two more guys out a week later and they got it handled and were pretty good. its all who you get...roll the dice!

Mount only tilts fore and aft. Side to side movement would help when viewing from a chair on the side of the room. Otherwise they sturdy and well-made mount.

I was expecting a 2 man geek squad team , but what I get instead ? A 3rd party contractor that did not only leave my 70' tv crooked but not in the center of the room. I had to call bestbuy for a redo and had to wait 3 weeks for the redo. Lady from geek squad confirmed that she will send me 2 man team but guess what ? A day before the promised redo the same contractor calls. -.- bestbuy dropped the ball on this one I shouldn't be paying $200 for installment if I have to help a 3rd party contractor unload and mount it on the wall...

Sloppy installation!!! Destroyed the wall behind the tv and brackets.

Install went fine but the two Geeks closed out the install even though I was due a refund because I gave my old TV away which I had paid in advance for them to remove it! The "leader" on the two Geeks thought that helping me put the old tv in someone's car constituted that charge. It was ludicrous! I had to drive from Brevard to Best Buy by airport for the credit as Best Buy had a phone problem whereby I couldn't get a person over the phone or online. Great TV but otherwise a screwup!!!

I have the Total Tech Support Membership and a TV install is supposed to be $49. When the tech came out, he charged me an extra $50 because TV was over a fireplace. I do not understand. I told Best Buy when I called that the TV was over a fireplace. Also, it does not say that installing over a fireplace costs more. Did I get scammed?

Attached bracket to wall but didn't want to install the molding. Did move coax cable higher on the wall but just sticks out of bare wall.