Customer Ratings & Reviews

Nice people but, as soon as they left the new sound bar was not working. It is not properly tied to the controllers.

The agent mounted and connected my tv and related devices. He was in an extreme rush stating he had another appointment. He started to leave stating I should be able to figure out the "settings" on the new tv on my own but ended up quickly doing it himself before rushing out. He left me his phone # in case I had any questions and I left him a sizeable tip. I later called him (twice) with a question and never received a call back.

This service used to be included with TotalTech membership, but Best Buy took that away. We were not happy about that, but wanted a professional job for hanging our TV and chose to pay the $250 fee. We (wrongly) assumed this would ensure it was done correctly. After the installer arrived at our house, we learned there was an additional fee to pass the cords through the wall. Absolutely robbery! I am not sure what the $250 we paid for went to, the job took only a few minutes and it’s nothing we could not have done ourselves. We were left with the ugly cords hanging down the wall. And now we need to fix it on our own to make it look right. Do yourself a favor, save your money and skip this service!

Paid extra for a brick fireplace installation — $329 total. The installer said he was very familiar with full motion mounts then proceeded to drill extra holes in my brick trying to center it, but when he was done, it was still off by two inches. I didn’t notice it until I pushed the TV back to its closed position. When I called the installer the same day, he said he was too busy to come back to fix it, either that day or later. Really? Now I’m afraid that they will have to drill more holes in my fireplace to center it which is a non-starter. Obviously this installer knew nothing about full motion mounts. If he had taken the time to read the installation manual for the mount, he would have known how to do the simple math to center it. I sent in a negative review to the Geek Squad, but have yet to hear back. Very dissatisfied! Don’t do it. I’m still waiting for a response...

Not bad, not good either. The leader of the crew short and seemed botherd he had to be here. His apprentice was polite and wanted to help. The crew messed up the cabinet above the TV they hung without saying anything and hid it with the soundbar they installed.

They were nice technicians, but they installed my TV off-center.

They left the TV at my front door and refused to install it let alone set it up. What is even worse, and borderline insulting, is after contacting Best Buy to have a crew come back and actually deliver the TV as intended, they told me to either pay a large amount ($300-$400, cannot remember exactly) or to return the TV and re-purchase it and hopefully they install it the second time. Laughable considering the price had gone up over $1,000 after I purchased it, and I would have to rent a TRUCK or hire a moving company to return the TV as it was so large. What a horrible experience.

Good job on hanging tv but didn't conceal cables which was agreed upon and offered at writing up the order.

If I could give a minus star I would. First the technician canceled but told Geek Squad that I wasn't home. I have three calls on my phone from him. He didn't want to come on the originally scheduled day because the television was too heavy for one person. When he arrived the next day, it took him three tries to center the television - and it was still off centered, I had to bring in someone else to center the television and also have to spackle the holes in the whole and repaint it. I have a feeling this job was outsourced as I have never had this problem in the past BTW - I filed a complaint with Geek Squad and they never got back to me.

The agents mounted my TV and connected to all my devices. The agents were unable to secure the safety feature on the TV mount.

The crew that showed up wasnt very good at knowing what to do with an 86” tv. Multiple extra holes in my wall and they finally got it up. Little crooked but its up

They were great and skilled. They worked fast but efficiently. Had TV operating in no time.

A couple issues with the original placement and the behind-the-wall accessories are much to be desired, but overall content with the service.

Installation was professional but a rip off. Redundant charge for above the fireplace. I will explore other options in the future. And I still have wires showing! Ugh

First visit did inadequate job. Second appointment no call, now show. Third attempt they made some progress. Frustrating experience.

I paid $200 in ADDITION to the price of a $5k+ TV and $300 mount. I scheduled the service and arranged my schedule around the date provided. The day of install (which was a week day), they never showed and never called. I called Best Buy 5 times that day and every Rep. I spoke with told me they would show and to just wait. Well they were wrong, so I wasted my day on the phone fixing Best Buy's screw up and had to schedule a new install time for a full week out, which ruined my plans that week. Additionally, now that I'm reviewing all of the services they were supposed to provide, I now see that the service call was incomplete. Not to mention that, after charging $200+tax for install, they won't even take the empty boxes away, which means you get to advertise that you have nice new electronics for people to come steal on your curb until trash pickup. Thanks Best Buy.

I am deeply disappointed with Best Buy's service regarding the TV installation that was abruptly canceled without any prior warning. My family and I had planned a special weekend around this installation, and the sudden cancellation not only disrupted our plans but also left us feeling extremely let down. After investing over three thousand dollars in products, the compensation offered—a mere $25 gift card—feels like a trivial gesture given the inconvenience caused. Best Buy's lack of communication and inadequate compensation have significantly tarnished our experience, leaving us reconsidering future engagements with the company. The cancellation not only impacted our weekend plans but also eroded the trust we had placed in Best Buy to fulfill its commitments. I am cancelling my total tech membership.

Did a good job but were unable to hide the wires completely. Not unsightly though. Took them 30 mins. and charged too much for the amount of time.

It took 4x to get this install correct. The tech couldn't get the sound correct and was sent out 3x and finally after 2 techs later, they finally got it right.

Mount keeps falling forward. I got a full movement mount and it’s not doing what it should but wasn’t sure if y’all would come out to fix it