Customer Ratings & Reviews

I paid $250 to have a TV installed and when they arrived, they noticed the wall where the TV was to be installed, was a cement wall. For that reason, they charged me an extra $139 because four screws had to be installed in a cement wall. To me, that is a rip-off.

The guys were great. Neat and clean work. Very nice and knowledgeable.

Delivery appointments were missed after waiting 10 days. Mounted wall mount and tv myself after picking up all my own items and different locations. Geek squad called a d i told them i installed and they said there was nothing else rhey could do and were happy to cancel the appointment.

They finally got it right after having to come back again the next day. They were very polite but were in a hurry to end their day.

I really wanted them to put in an electrical box in the wall behind the tv... so there were no cables hanging down, but they didn't do that... kinda lame.

Service was good, but TV is mounted cricket. It’s not even. I do not like the fact that I pay all this money and you all don’t make the cords look neat.

The technician did a fantastic job, BUT absolutely DO NOT get this service from BEST BUY because they charge almost 4X more than anybody else for the same service.

They left before the job was complete. I've spent over $13,000 since sept 7 and I'm still having to have the geek squad out to correctly hook up everything correctly.

The new TV that I had installed still doesn’t have audio properly connected. I called as soon as they left but the next available appointment was five days later. The day before my appointment for them to come back, I received a cancellation email with a note for me to call the TV manufacturer. Is this a joke?? I immediately called Best Buy to have them come to my home and they have me another appointment for five days later. Still waiting for them to connect my audio properly. Needless to say. This will be the last time I will have Best Buy install my tv.

Mounted our new tv to the wall, but did not hide the wires in the wall. One wire on the right side needed to go through the sheetrock and a cinder block, so we agreed that a cover for the wire may be the best option, The wire on the left side did not need to go through a concrete block, so it should have been hidden behind the wall. Agents seemed to be in a rush.

First of all I ordered LG Oled 55”. They showed up and set the first one,well it was a dud . And they bought another. And that was a dud too. Well the next one is still in my living room waiting for them to set it up. I called to schedule tv to be put in and the girl wanted 200.00 to do it . It took a lot of pleading to have her look I my order to see it was already paid for. They can’t speak English or spell and messed up my email address so it was almost delivered to wrong address. So its still a disappointment.

The agents did a good job mounting my tv, but the service should definitely come with a warranty so they could help me again if I needed to remount my tv

It was ok. I wish they had put it up horizontal and not drilled explore holes for a stud when it’s not necessary. It was sloppy for $200.

One of the guys that came to install my tv was even able to help the other guy with the tv. He missed the stud in my brand new home and didn’t even patch the two holes

I can’t review anything ! You postponed my order until October !!!!!!!!!!!!!

The guys are nice but insist you use their language. I perservered and get them to answer a few questions first. Hey, we are not all stupid.

We had mounting ordered and paid for on our 77“ tv and due to not being a compatible location the service was not completed. We were told we’d be refunded for the service since they couldn’t complete. However, I’ve attempted three times now to get a refund and since THEIR technician marked as complete (because he advised he didn’t know how to get rid of the service otherwise) and don’t worry they’ll promptly refund you they said and still to this day it’s not been resolved! Buyer beware on paying ahead with your order.

wall mount was already installed all they had to do was take down on tv hang the other, sane mount same wiring....very high priced for no more than they did

The 2 guys acted like they were in a race. I gave instructions where to install, they installed too high. Also, I told him I did not want the mount tilted, guess what, he installed tilted. He broke my coax cable, said sorry, didn't fix or replace, and with the tv tilted, my new cable bends, so my pics or snowy. I ask to remove bouncing pointer, he said I can do it later. My last installation was done properly, clean, and he programed all apps.and show me how add items.

The whole experience was frustrating. When I called to set my appointment I was rerouted twice. When I was with the right department to set the appointment it took over 30 minutes to do so. My tech called day of to confirm my appointment window which was different than the window my confirmation email had provided. The tech seemed frustrated when I could only commit to that first appointment window. Then when the tech arrived he informed me that my tv count not be mounted with the cords in the wall due to liability of having a shared wall in a townhouse which is fine but I would have just hired an electrician or someone else entirely if I knew this was a limitation with Best Buy's services. The TV is mounted and it's fine it just has exposed cords which I now have to hire someone else to conceal within my wall. I purchased the Total Tech support so I could use services such as TV mounting at a lower rate, but now I'm not sure I want the membership at all as this first experience was less than ideal.