Customer Ratings & Reviews

Did not hide the plugs after setting up the tv. But my 75” tv looks good on the mount. I your all thumbs like me your better off having someone do it for you then do it your self.

My TV is great, but contractors didn’t hook it up to my built in sound system correctly, gave me no instructions about how to work the TV and remote

They did a good enough job, but they didn't come as scheduled on the original scheduled date, and did not call. It was a great inconvenience to me. They did show up promptly on the next scheduled date.

I have been a BB customer for many years and have never received the kind of service that I have been experiencing recently. I have been trying to get 5 TVs hung for close to 3 months and each time the day before the install they call and they have botched my order. I ordered an in person consult where they came to my home to write down what I wanted and still messed up the qty of TVs and each time I had to make another Appt 3 weeks out. They told me they could hang the TVs and hide the wires now they’re saying they can’t hide the power cords just the hdmi which doesn’t make sense. I finally canceled and will never use them again. They also say I’m a tech support member which qualifies me for discounts now they want to charge me for each tv. If you can’t do the work just say so. You lost a good customer but I refuse to wat 3 months to hang 5 TVs and you can’t even get the number of TVs right. I wish I could give negative stars, one star is too much

I went through Bestbuy and Geeksquad because the great reviews they had. They ended up sending a third party company to do the install. I was under the impression that they were Geeksquad. The third party company and I agreed on a height. When they finished, the TV was mounted way lower than we agreed. It was too low to the ground. I then called bestbuy and found out that they had sent a third party and was extremely frustrated. They ended up sending a Geeksquad member. Geeksquad stated that without putting additional holes in the wall, they can only higher it by two inches. They went higher two inches but they still drilled additional holes. I know have (2) holes in my wall and a TV mounted way too close to the ground.

Great team: Ronni Misagh and JD. However they took the box and the two corresponding legs for the TV. Please may u have the two leg stands for my TV. QN75Q80RAFXZA!!!!

We bought a large tv after seeing how well the experience was with a relative and how their tv was setup by Geek Squad. Upon purchasing our tv we signed up for same service only to find out that Best Buy had hired an outside vendor to perform our setup. Setup crew was late by over an hour after confirming earlier in the day, showed up with our tv leaning to the side exposed in the back of a small pickup truck and then proceeded to complain about the previous appointment they were on that supposedly made them late.

I love the tv but the installers took a short cut and didn't explain everything to me. Therefore, I went with a short cut and the first time we had an electrical outage, and it came back on, everything was scrambled and it wouldn't let me in to correct. I wish I had been given the time needed to understand the product. Having said that, they were both very kind and cheerful.

Was too simple of an install, I thought there was going to be more to it, but for $200.00 for install...... ehh no thanks. For the simplicity of the install on the TV, they were going to charge us ANOTHER $49.99 for sound bar.... really? I understand with california code that you can’t tap that wire in the wall, but let us know before, so I could hang it up myself. The guys were Informative and professional; I understand they just have a job to do. But price isn’t worth it.

The geek squad was great. Had problems with outsource company that wasn't supposed to come.

Should have been charged a second time considering the last install was less than 2 years old. There was no work other than taking the old one down, putting the new one up.. no extra wiring required

The Best Buy Geek Squad failed to show up and do the work . I was contacted the evening before to confirm. I was told the workers would arrive around 12 pm ( I think 12-2pm ) . At 1:50 pm I received an email that they would arrive soon . At 2:30 I received a voice message that they would arrive around 4 pm . At 4:45 pm I called the technician to find out where they were. I left a voice message . I didn’t hear back from him . I then called the on line customer service department and was told that the tech couldn’t enter my condominium lobby so left . Why didn’t he call me ? I had been waiting for hours. I understand that things happen to cause delays ... but this was unacceptable . Now I have to wait until next week because they do not have available time slots this weekend . Very disappointed !

Mounting was done by 3rd party and come to find out the tv was not mounted correctly or centered

No instructions except how to turn on tv. Told Brian pic was not clear several times. He kept making excuses and said it was fine. It is now really bad and now makes a clicking sound. How do I get it returned and a different brand tv installed at no cost? I already paid $200 for del, install, mounting and absolutely no instructions on operating this lg magnolia tv.

My biggest complaint with the installation/setup is the fact that I had to wait six hours PAST my time window for them to get here. So basically I was sitting here all day from 8 am until 6:30 pm when they finally arrived. It took about 20-30 minutes for them to set everything up so that was great. But I feel like Best But did not value me as a customer by making me wait that long. I felt like once they got their money they did not care.

Agent arrived in a landscaping truck with several new, boxed TV's in the back of the truck with the shovels, rakes, chain saw's, etc... No markings on the truck or on the agents shirt that he was with the Geek Squad. Agent was dressed like he just walked off a landscaping job. Agent did call ahead but I had trouble understanding him as he had an accent. If my wife would have been the only one home, she would not have let him in. Agent was friendly and seemed to know what he was doing but I assisted him to lift the 55" TV up on the wall for mounting as he brought no assistant with him. Compared to my last Geek Squad service several years ago, this service was unprofessional and in my opinion has hurt the reputation of Best Buy's Geek Squad. I called the Geek Squad customer service as I have an upcoming appointment in November for a new TV to be delivered and I said it will be delivered in a Geek Squad van with primary Geek Squad agent's or I will pick it up myself and cancel the order. Not happy with the overall service.

As a long time Total Tech Support member, I valued the free TV Setup and Mounting. I've had 5 or 6 TV's installed/mounted. Everything always went smoothly, the Techs usually arrived within the 4-6 hour given delivery window, if not they always called. Today I had to pay a $249.99 fee. I was given a TWELVE hour window of 7am-7pm. Around 3pm they still had not arrived, I called and was informed they would be here and they would call 1 hour before arrival. They never showed up or even bothered to call me.

I’ve loved geek squad for years and had the full tech package for many years. However I paid for an 85 inch tv to be mounted on the wall. I gave Best Buy the specifics and scheduled it. My window was 7:30- 1pm. At 10:45 I received a call saying a technician was on his way. He arrived solo. He said he wasn’t told that it was a 85 inch tv. The most ridiculous thing happened. I helped the technician carry and install my own 85 inch tv on the wall. Yes!! And Best Buy also charged my credit card for the service. I could not believe what just happened. I was then told by the nice gentleman that he is a third party service and wasn’t told about the size and if he were to get another coworker I would have to wait till later or reschedule. It’s just pretty ridiculous what just happened.

I had asked installer to install the mount centered in the wall space. He was 2 inches off which in that small space makes a difference. Even I could have measured equidistant. Disappointed but have to live with it because I don’t want to pull hardware, etc. This is their business…..how is it possible they can be so careless.

This mounting bracket protrudes farther from the wall than our previous one. The sales person should have discussed mounts that were less obtrusive. Moreover, the technicians (it took 3 service calls) did not know what they were doing. We paid for the new upgrade for Total tech support. After 25+ years using Best Buy, it was the worst service we have ever received.