Customer Ratings & Reviews

Not happy with the installers. I thought it was going to be the Greek squad but it was not.Third party installers.

The reason my review is this high is because the guys that mounted the tv were awesome. The real downside is Best Buy’s customer service as a whole. The whole system is terrible. My delivery got delayed 3 times and no one knew were my tv was and exactly when it was going to be delivered. Probably the worst experience I’ve ever had with a purchase.

Last Christmas I purchased a new flat screen TV for my parents bedroom. They are in their 80's and I did not want my Dad to be lifting the TV or having to mess with replacing the behind the wall cables. The sales rep said to purchase the installation package and they would take care of it all. I also purchased the recommended cord to be installed. When the tech came (I was there). He DID NOT REPLACE THE CORD. I asked him several times to do so because it was newer (10+ year old cord was installed) and compatible with the new TV. He said it was fine. My parents had issues shortly after and called him back - he still did not replace the cord. The past month the TV has been freezing and displaying an error saying to replace the HDMI cable. We tested if the cable was the issue and connected it directly (not thru the wall). The issue went away. So my 85 year old dad took the TV off the wall and snaked the new HDMI cord thru the wall. It was a major hassle - the entire reason I purchased the installation package for $200. Because he had to do this by himself I would like the $199 credited back to my account.

We paid $200 to have our 75 inch tv installed and delivered by the Geek Squad. It was a subcontractor who arrived alone with the TV expecting me to help him! When I refused he went back to the van to try to get assistance. He sat in the van for 45 minutes while he waited for someone to arrive. They finally came in to start the installation and had to be told to wear masks. The tv was not level and I had to tell them multiple times to adjust it. They raced through the process, never showing me how everything was going to work, left Styrofoam everywhere and actually left his tool bag behind in their haste to leave! Never returned for it. After waiting 2 days I called Best Buy to let them know and received an appointment for a service call between 12 and 8 for someone to pick up the tools! I never received a call the day before to confirm my delivery either! I found the whole experience to be unprofessional and unacceptable! All the $200 bought me was aggravation and I now need to go to the store to get help setting up my $3600 purchase!!!

The delivery installation was the worse I ever had to experience. Installers were totally incompetent and did a terrible job. I returned to the store and asked for a full refund of everything. The store manager credited the install and I hired a competent installation personal. Very disappointed with Best Buy Geek Squad.

We went almost a year without the proper set ups done in our system.

Never again! I filled out the online questionnaire when I ordered and stated it would be mounted above a fireplace on traditional drywall and paid. I answered the same to the work scheduler when they called. Then when the install crew arrived they said their work order didn’t say anything about a fireplace and called the home office. The scheduler calls me back and basically extorts more money from me or they won’t install because mounting to drywall above a fireplace is somehow different than a typical wall and ‘special’ somehow. I called Geek Squad support and the supervisor was unwilling to understand the problem and refusing to escalate. Please, someone call me back and ask how I really feel about this.

I told the installer that I wanted all wiring behind the drywall. He was pressed for time because of Bestbuy scheduling. I am not happy with this very expensive service that doesn’t invest the time in the customer service that the customer has paid for. I would appreciate a refund for this service. I had to make another appointment for the tv that’s not setup properly. Very dissatisfied.

The agents were unable to mount and this had to be returned. Product stated that it could hold my tv however that was not the case when the squad arrived for mounting.

They recuperated well after the TV they were installing was damaged out of the box, but I had to go to the store to settle the issue as the Geek Squad employess could not do anything, even worse was the GS customer service on the phone who were less than useful. The GS squad people should have more leeway to solve problems with returns when it's damaged out of the box instead of placing the burden on the customer

The hardware is installed but 3 weeks after the fact the software is not set up and one room has NO sound inspitye of new speakers and and an amp

They mounted it cook it Wasn't happy they didn't show up till 9 o'clock when I have a 4:00 p.m. appointment

Two trucks show up. One guy comes in and surveys the situation, talks to the other truck that had two guys. First guy leaves, the other two don’t have the tools to do the project and say the other truck has the tools it needs. Um, why are making stick to an 8 hour window and show up not prepared to take one tv down and another up? Four hours later after calling my Father who is quite handy to help them after they suggested they leave my living room in shambles and come back on a rescheduled date mind you it was eight days wait for this one!! My remote was never properly programmed and resets to showroom every time I try to adjust it. Busch league and utterly disappointed. I will be disputing the CC charge unless amends are made immediately!!

The agents hooked up the new TV mount but the new TV was cracked and now we have to wait for another one

Had tv mounted on wall they cut a hole in the wall that was on a stud so now I have a hole in my wall he said he would file a claim and Best Buy would fix it. Well it’s been a month and almost a half month and still have heard nothing. It even cut into the stud. So I have 3 holes in my wall and had they listened to me I would have only had two. Now I have a cord that comes from the hole they cut and runes a few feet across the wall when they could have moved it over the direction they cut the first hole and the plug in is right there. It wouldn’t have been run across the floor and wall to the plug in b

Not sure about this mount. Moves around and makes the tv a bit off. Hoping it can get fixed on the next visit trip

After install of 2 TVs and a mount, discovered agent entered my incorrect email address when he put in my Roku account information. Agent agreed to come back to correct the situation after I picked up some equipment and had Comcast come to install them. I called the geek squad again and was assured someone would make an appointment with me to have the agent come out but no one did I still am not able to see my local channels in my bedroom TV because the situation has not been corrected

Getting my TV mounted via the Geek Squad wasn't a good experience at all. They called 20 minutes prior asking me was it to be mounted over the fireplace and I stated yes. When I set this up I passed on this information. They stated it wasn't on the order and they may have to charge me more. I stated I wouldn't be paying for anything more since it was already paid. Then they asked what kind of TV I wanted mounted. I told them the name and model and they said I may have to pay more again. I stated I already communicated that and purchased the TV at Best Buy. They stated again it may cost more and I repeated I already paid for that also. Then they asked will I be wanting wires hidden and I said yes and it was already paid for. They said no of this was on the work order and they could cancel this order and set it up another time. I said no and come to my house. They came and mounted the TV. Didn't do a good job hiding the wires stating this is as good as they could do without going into the wall. I was so feed up I just let them finish mounting the TV and go. I later paid someone else to come in and do a better job.

The team wasn’t very knowledgeable. I had to finish the install myself.

Had the TV about a week or so and it started making popping - cracking sounds. BB said they would exchange it. BB sent some 3rd party company to deliver it. The TV is mounted on a TV stand and they would not exchange it and left taking the replacement back. They said the Geek Squad had to do the exchange. By the way they scratched the walls of our house while going in and out, They said BB would call us within 30 minutes. It is over 2 hours and still no word. I called the support number for TotalTech, spoke to Angela?, and was told that the 3rd party still had an "A" class and it would take a day of so to get that changed. i asked for her supervisor and was put on hold for 35 minutes before tiring and hanging up. Best Buy has not proven the are the "BEST" by any means. On top of that I get an email that says the Geeksquad delivered the TV please fill out this survey. Having had the Geek Squad out before, they were great!