Customer Ratings & Reviews

Getting my TV mounted via the Geek Squad wasn't a good experience at all. They called 20 minutes prior asking me was it to be mounted over the fireplace and I stated yes. When I set this up I passed on this information. They stated it wasn't on the order and they may have to charge me more. I stated I wouldn't be paying for anything more since it was already paid. Then they asked what kind of TV I wanted mounted. I told them the name and model and they said I may have to pay more again. I stated I already communicated that and purchased the TV at Best Buy. They stated again it may cost more and I repeated I already paid for that also. Then they asked will I be wanting wires hidden and I said yes and it was already paid for. They said no of this was on the work order and they could cancel this order and set it up another time. I said no and come to my house. They came and mounted the TV. Didn't do a good job hiding the wires stating this is as good as they could do without going into the wall. I was so feed up I just let them finish mounting the TV and go. I later paid someone else to come in and do a better job.

We went almost a year without the proper set ups done in our system.

The agent did not seem very knowledgeable about my product. I was told that this TV would sync with my Google products and he did not seem to know how to do It

Almost an hour late (my window was 7A to 1P) Agent mounted TV on wall too low (old nail holes show above TV. Wires and cable box are all jammed up behind TV so I can't get to ports on TV to unplug FireStick (of which I never requested that he install). Charged extra for reinstall of existing soundbar. Didn't indicate how to adjust mount after finding out that it did not tilt from left to right. Tried to sell a different mount that was in the truck.

Installers were rushed and did not take the time to explain the operation of the 8K TV.

The new TV that I had installed still doesn’t have audio properly connected. I called as soon as they left but the next available appointment was five days later. The day before my appointment for them to come back, I received a cancellation email with a note for me to call the TV manufacturer. Is this a joke?? I immediately called Best Buy to have them come to my home and they have me another appointment for five days later. Still waiting for them to connect my audio properly. Needless to say. This will be the last time I will have Best Buy install my tv.

Buyer beware. In certain areas or when busy, geek squad uses 3rd party installers. I opted to use geek squad instead of a general contractor or handy man because I thought I would receive a certain type of service. Turns out you pay $200 for premium service plus $50 for them to put in the wall kit, when you can pay a handy man half that for the same service.

Didn’t Show Me Anything About Setting Up My New TV It Was Like They Were In A Hurry To Get To The Next One Or Get Off Work.. I Found Some Screws And Had To Have Them Put The Old TV Outside After They Said It Would Be A Extra Price To Take It.. He Also Said There Was A Price To Setup My Bose 321 System That Was On My Other TV That I Took Off..

The team wasn’t very knowledgeable. I had to finish the install myself.

This is the second time we have used the service. The first time was exceptional. The second time our install was late and the guy made extra holes that were not needed.

Service was terrible , I paid for premium installation and only received a standard installation. The tv service man was really rude over the phone over questions that I’ve had . I’ve also been trying to get in touch with somebody to get my order completed, and I have been on multiple hold and redirecting lines for about 3 hours for multiple days . Then I paid for a second tv installation 2 weeks ago and no one showed to the appointment that I took off work for , and apparently it was a technology malfunction that was not my fault and after I paid , and now I have to wait 2 more weeks for my installation. I will not be doing more services through geek squad or bestbuy anymore , I never recieved any type of curtesy delivery call , and this is a HUGE inconvenience!

The crew are late and they did not inform you before installation if they will ask extra money for installation. When the installation was finished they told me I have to pay $140 for over fireplace installation!! I would not say them okay take tv back and return to Best Buy ,one of my worse experiences with Bestbuy they like money rather than lost costumer

First of all I ordered LG Oled 55”. They showed up and set the first one,well it was a dud . And they bought another. And that was a dud too. Well the next one is still in my living room waiting for them to set it up. I called to schedule tv to be put in and the girl wanted 200.00 to do it . It took a lot of pleading to have her look I my order to see it was already paid for. They can’t speak English or spell and messed up my email address so it was almost delivered to wrong address. So its still a disappointment.

Had the TV about a week or so and it started making popping - cracking sounds. BB said they would exchange it. BB sent some 3rd party company to deliver it. The TV is mounted on a TV stand and they would not exchange it and left taking the replacement back. They said the Geek Squad had to do the exchange. By the way they scratched the walls of our house while going in and out, They said BB would call us within 30 minutes. It is over 2 hours and still no word. I called the support number for TotalTech, spoke to Angela?, and was told that the 3rd party still had an "A" class and it would take a day of so to get that changed. i asked for her supervisor and was put on hold for 35 minutes before tiring and hanging up. Best Buy has not proven the are the "BEST" by any means. On top of that I get an email that says the Geeksquad delivered the TV please fill out this survey. Having had the Geek Squad out before, they were great!

Agents couldn't mount TV because they didn't come with wall mount. Evidently it got deleted from my original order. So I called to reschedule installation after buying another wall mount. Had an appointment for June 29th between 12 and 8pm. No one called and no one showed. Spoke to rep on the phone who assured me that someone would arrive between 2 and 5 on the 29th. No one called and no one showed. I've called Customer Service for the 5th time and have been put in the queue for a call back. No one has called. The 'chat' feature says it has no agents available. Seems like I will have to hire my own 'agents' to install this tv for my 93-year-old mother at this point. I've had to remove her from the room twice now to protect her while installation was happening, all for nothing since installation has still not happened. If Best Buy and Geek Squad can't deliver on its promises, they should say so. This way, customers know not to waste entire days waiting for installation. Very unprofessional service.

Never again! I filled out the online questionnaire when I ordered and stated it would be mounted above a fireplace on traditional drywall and paid. I answered the same to the work scheduler when they called. Then when the install crew arrived they said their work order didn’t say anything about a fireplace and called the home office. The scheduler calls me back and basically extorts more money from me or they won’t install because mounting to drywall above a fireplace is somehow different than a typical wall and ‘special’ somehow. I called Geek Squad support and the supervisor was unwilling to understand the problem and refusing to escalate. Please, someone call me back and ask how I really feel about this.

I paid for the premium tv installation service, received bare minimum service. Technicians came up with every excuse to not perform the service that was paid for. They also refused to mount a sound bar that was purchased along with the package with the installation charge. They didn’t even offer to adjust the price

I purchased a 77" LG OLED GX model TV for $5,299.00 plus $199 for installing and $25 to remove the old TV. Although the TV is great the installation was a nightmare. The installers got there late and in a hurry. Then charged me an additional $99 to remove the old TV mount. The TV model I got was specifically designed to mount flat against the wall (GX model). They couldn't do it and left me with a TV sticking out from the wall with wires all over the place. They couldn't even take the time to mount the sound bar which is now laying in the floor. Now I have to hire an independent party to finish up the work Geek Squad should have done. I believe the installers were contractors hired by Best Buy and not Geek Squad regulars, but they were paid through Geek Squad and these guys shouldn't be working for them. I've bought several TV's, 5 SONOS speakers, a computer and many other things from Best Buy. Best Buy needs to follow up and fix their installation process.

They left before the job was complete. I've spent over $13,000 since sept 7 and I'm still having to have the geek squad out to correctly hook up everything correctly.

We had mounting ordered and paid for on our 77“ tv and due to not being a compatible location the service was not completed. We were told we’d be refunded for the service since they couldn’t complete. However, I’ve attempted three times now to get a refund and since THEIR technician marked as complete (because he advised he didn’t know how to get rid of the service otherwise) and don’t worry they’ll promptly refund you they said and still to this day it’s not been resolved! Buyer beware on paying ahead with your order.