Customer Ratings & Reviews

Bought a 65 lg b4 set with instalation services. 15 Minutes before end of 7 to 11 install window its Canceled melbourne fl bestbuy can not find set After spending hours on phone apparently tv Is found but install will not take place for two Weeks. All best buy employees pass buck nothing They can do store does not accept calls. So for There mess up i waste 4 hours waiting for them And they suddenly have set but it cant be installed For two weeks. Very very poor

I was scheduled for delivery and set up and got a confirmation email. Then, last minute I was notified that the 2 flat screen tv’s I purchased were out of stock!! I had already waited 3 weels for delivery and now I have to wait 2 weeks more !! I will never purchase from. Est Buy again !,

Installers were rushed and did not take the time to explain the operation of the 8K TV.

I was not pleased with the contractor who installed our TV. He didn't show up on the scheduled day. When he did show up the following day he came alone so we had to assist with the install. It ended up taking about 4 hours for him to complete the install.

Install tech was friendly. TV Mount done with no problems. Tech hooked up multiple other devices that is covered under the 10 devices he is allowed to hook up. The cords behind the stand is a rats nest. I was disappointed the tech took time to tidy the visible cords, but the ones behind the stand were laced in all sorts of ways and a jumpled mess.

Next week will be the 3rd time I have to take time off-work to receive the installers. The 1st time they accidentally disconnected one of my surround speakers, the 2nd time the installers were not able to resolve the issue and committed to send somebody else within 48-72 hours; 10 days have gone by and no one has contacted me. Today I spent close to an hour on the phone with a supervisor who merely assist me in scheduling a new (and 3rd) appointment for next week. Under the circumstances and given my "Total Tech" track record I would have expected some level of compensation for the inconvenience, but I guess this is no longer a part of Best Buy's new and improved practice, a shame.

Buyer beware. In certain areas or when busy, geek squad uses 3rd party installers. I opted to use geek squad instead of a general contractor or handy man because I thought I would receive a certain type of service. Turns out you pay $200 for premium service plus $50 for them to put in the wall kit, when you can pay a handy man half that for the same service.

Almost an hour late (my window was 7A to 1P) Agent mounted TV on wall too low (old nail holes show above TV. Wires and cable box are all jammed up behind TV so I can't get to ports on TV to unplug FireStick (of which I never requested that he install). Charged extra for reinstall of existing soundbar. Didn't indicate how to adjust mount after finding out that it did not tilt from left to right. Tried to sell a different mount that was in the truck.

tv and stand was installed by your outside contractor. Not pleased with them. Was late, they were not very knowledable how to install everything. First person could not do it and next person came wasnt sure either. If we ever buy from you again we want the official geek squard to install.

The Geek Squad did not inform me they could hook up my echo to my tv or my Amazon Echo Show. I was only told this by someone else who used them. I do not feel I got adequate service for what I needed, particularly since I paid an additional $49 for hanging my tv. I contacted Best Buy afterward and they told me to come into the store and discuss it. I am a senior citizen and can't just get around wherever I need to go. I need them to come back and connect this tv to my Echo Show.

The put the new tv on the Mount and it pulled the Mount off the wall. That did a nice piece of damage to the wall that will eventually have to be repaired and repainted. It broke the back of the tv and the existing mount and they still wanted to try and remount the tv with it sustaining a major crack in the tv. That was unacceptable to mount a brand new tv that they broke and try and pass that along as a successful install. They tried to plug it in to see if it worked after falling off the wall and the screen was busted too. The two gentleman installing the tv were professional and knowledgeable but this is about the 4th time I have had major issues with purchases being either delivered broken or broken upon install or showing up for install without the products on the truck. I have to take off of work to be here. So these mishaps have cost me a lot of money!

Expected Geek Squad and was sent sub contractors who were not as qualified as we were accustomed to. They were professional and eventually got the job done but not to our satisfaction. Very disappointing as we were always serviced by Best Buy employees with far more experience.

The person came to NY from New Hampshire and was not familiar with this mount. She tried very hard, 4 hours hard to no avail. She also said our beams were too far apart. She didn’t have any of the cables to connect the sound bar. We worked with her to set up the tv and connect the cable box. Could have done that ourselves. I don’t understand why the Geek Squad didn’t come. That is who we expected. Don’t misunderstand, the tech tried hard and she travelled 4 hours each way to get to us. Ridiculous.

The agent did not seem very knowledgeable about my product. I was told that this TV would sync with my Google products and he did not seem to know how to do It

Absolute worst customer service. Over a week later, still no answers and they wont refund our money because it’s still in “scheduled” status. A crew that they subbed out showed up last Monday and refused to hang it because it required a “specialized department”. The Geek Squad was scheduled to then come out Wednesday, no call no show. It’s a joke. I have spent hours on the phone with zero answers. Keep in mind, we already had another company hang the tv. They make you pay upfront and then won’t refund our money back for services they didn’t even do!

This is the second time we have used the service. The first time was exceptional. The second time our install was late and the guy made extra holes that were not needed.

Service was terrible , I paid for premium installation and only received a standard installation. The tv service man was really rude over the phone over questions that I’ve had . I’ve also been trying to get in touch with somebody to get my order completed, and I have been on multiple hold and redirecting lines for about 3 hours for multiple days . Then I paid for a second tv installation 2 weeks ago and no one showed to the appointment that I took off work for , and apparently it was a technology malfunction that was not my fault and after I paid , and now I have to wait 2 more weeks for my installation. I will not be doing more services through geek squad or bestbuy anymore , I never recieved any type of curtesy delivery call , and this is a HUGE inconvenience!

Moubt as supplied worked fine. Concerns that had to use toggle bolts and not stud mounted

I purchased a 77" LG OLED GX model TV for $5,299.00 plus $199 for installing and $25 to remove the old TV. Although the TV is great the installation was a nightmare. The installers got there late and in a hurry. Then charged me an additional $99 to remove the old TV mount. The TV model I got was specifically designed to mount flat against the wall (GX model). They couldn't do it and left me with a TV sticking out from the wall with wires all over the place. They couldn't even take the time to mount the sound bar which is now laying in the floor. Now I have to hire an independent party to finish up the work Geek Squad should have done. I believe the installers were contractors hired by Best Buy and not Geek Squad regulars, but they were paid through Geek Squad and these guys shouldn't be working for them. I've bought several TV's, 5 SONOS speakers, a computer and many other things from Best Buy. Best Buy needs to follow up and fix their installation process.

Agents couldn't mount TV because they didn't come with wall mount. Evidently it got deleted from my original order. So I called to reschedule installation after buying another wall mount. Had an appointment for June 29th between 12 and 8pm. No one called and no one showed. Spoke to rep on the phone who assured me that someone would arrive between 2 and 5 on the 29th. No one called and no one showed. I've called Customer Service for the 5th time and have been put in the queue for a call back. No one has called. The 'chat' feature says it has no agents available. Seems like I will have to hire my own 'agents' to install this tv for my 93-year-old mother at this point. I've had to remove her from the room twice now to protect her while installation was happening, all for nothing since installation has still not happened. If Best Buy and Geek Squad can't deliver on its promises, they should say so. This way, customers know not to waste entire days waiting for installation. Very unprofessional service.