Customer Ratings & Reviews

The crew that installed our new TV, brought the TV in an uncovered pickup truck, in the rain. The TV packaging was wet. They didnt pick the TV up when bringing it into the house the guy rolled it end over end. The damaged our dresser, I asked the guy if he needed me to move it and he insisted he fidnt need it moved. He installed it at the wrong height. They crew tried to leave eithout takkng the old TV with them. Very unprofessional. I am very disappointed.

The tv was mounted too low and they did not understand how to mount our soundbar.

Bought a Sony TV, sound bar and woofer and tooltech over 4k. set up appointment to deliver the products and install. Unfortunately hurricane Nicole came on that day so we rescheduled the next week. That day came and they never showed up even though the the tooltech phone number said they were coming. I grabbed my receipts and headed to the store and the salespeople were very sympathetic and luckily my merchandise was at the the store and I took it home and put it in myself. Now, since they missed this appointment I ask if the Geek Squad could come over and hang my TV that I purchased a while ago in my bedroom and a appointment was setup for the next Saturday. So guess what, they didn't show up for that appointment either, no call no nothing so I hung the TV up myself. They did send me a $100 gift card but my time is worth more than that. The store, the salespeople, the prices are great, Geek Squad, don't count on them.

Ruined my wall....they filed a claim with insurance and it took forever to get it resolved. No one contacted me I had to spend hours and hours to get the repair money. They wanted to send me $250 at first...It cost $1400 to repair Other TV install went well

The agent installed the bracket & TV very well. Getting it programmed was another story. Never was successful. I called someone else to come in & program it the next day. I thought it was going to be the actual Geek Squad to do the installation. But this was a third party instead. Not recommended.

Our TV delivering mounting appointment was first scheduled on 12/5 Mon. Got a call from a technician claiming that he'll arrive in 10 min in the morning. But... nobody showed up. The orders were shown as delivered online while we got nothing. Called, waited, chatted and escalated with Best Buy service for 3 times. Rescheduled the service to 12/11 Mon. Guess what... History repeated itself and nobody showed up for the appointment again without any explanation. For these two days, I had to request to work from home and not dare to step out of home for minute worrying about missing the appointment. I don't understand why Best Buy is treating customer like this. Can you give me an ANSWER! WORST SERVICE EVER!

NOT the OG TOTAL TECH PROGRAM. I have been a Total tech member for as long as I can remember. It’s not the same. You’re not getting the Geek Squad. You’re getting a 3rd party service without your knowledge and it’s horrible!! They think as long as it’s hanging on the wall WITHOUT SOUND their job is done. Completely unacceptable and unprofessional. AND took 2 hours!!

Had to get a second tv because the initial one was defective. Still not working properly

First, The tv is a LG Gallery to be mounted on the wall, It does not come with a stand, but with a wall mount. I knew when the Geek Squad agent called to me that he was on his way and ask if I was mounting on the wall, and I said yes. He wanted to know if I had the mount. I told him no. He that he would put it on a stand that I didn't buy a wall mount. I knew I was getting an inexperienced tech. I told it was told not to install this tv myself. I had viewed several different videos and knew the mount came with the tv and how it work. the tech didn't know either until he open the box. Then he tried mount the tv without reading the instructions. Well, the story is even longer, but in the end the tv is suppose flush on the wall, but it wasn't, and I could tell he wasn't happy. If he had read the instructions or watched the LG sponsored videos that the wiring has to run thru channels on the back of the tv in order for the tv to be flush with the wall. He pull the tv back away from the wall and position the wiring in the channel and the tv then would be flush. He had taken a long time and was behind and didn't have enough time to explained the operation of the tv.

The tv got mounted and looks great. They only ran one cable through the wall and then said they were out of time. They also didn't bring a vacuum so I had to clean up after them. Id like to think this isn't what happens for everyone else. But it happened to me unfortunately.

Tvs we’re mounted to the wall but my Roku was disconnected and not hooked back up before the tech left.

Not happy. Two installers showed up and after checking said that my home had metal and not wood studs and they did not have the right mount. One installer stayed and one went to pick up right mount and was gone a long time. In the meantime, the installer who stayed said that we did have wood studs, but were not apart proper distance. The two installers spent a lot of time outside at the truck on their cell phones with no explanation to us of what was going on After they mounted the TV, they were never able to synch the sound board on either TV, after they charged extra for an additional mounting. I believe I should be remimbursed for the installation not completed.

The 2 Best Buy Geek Squads were professional. When the box was opened. The item was damaged. I canceled this order. The 1 star rating is for the disorganized Best Buy system of addressing customers ‘ concerns.

I want to start this review by saying it was not the agent fault, but the company for not providing the right people for the right work. I needed a wall install for a new Samsung Frame 2021 65" so I went with the "premium wall mount" where I was supposed to "do nothing" and all the features (like hiding the cables behind the wall) were included. The person (super nice btw) came by himself (only 1 person installing a 65"!) and had no idea how to mount this. We went through it together in YouTube and got the job done, but with endless issues like mounting and dismounting the TV from the wall several times, putting it on the floor (a $2,000 TV!), scratching the wooden console, lack of material/tools, me and my wife helping carrying the TV and cleaning, etc. Again, the person did a great job with what he had, but do not expect a service ANYWHWERE NEAR as advertised.

Purchased TV and wall mount on a Thursday, paid for premium installation. Given a Monday appointment, 7 a.m. to 1 p.m., so stayed home and nobody showed up. Received no call, text or other communication telling me they were not coming. Called customer service that afternoon and they said I had to reschedule so was given an appointment for the following Thursday, 7 a.m. to 1 p.m. Stayed home and nobody showed up. Again. Received no call, text or other communication telling me they were not coming. Called customer service that afternoon and they said I had to reschedule so was given an appointment for the following Thursday, 7 a.m. to 1 p.m. Installer finally showed up third time. I was never given any explanation as to why other appointments were not kept. Terrible experience, lots of wasted time - doubting this company will be in business in 5 years if this is typical.

They did OK but they did nothing with the wiring They should’ve done a better job hiding the wires and making the install neat

This has been the worst installation experience, I have had. The Geek Squad has cancelled my appointment 3 times and one attempted installation that failed. No one is responsible and when you call Best Buy no one is able to help. Their costumer service is awful and of no help. The appointments have been cancelled and no one calls you. You wait for 3 hours and they send you an email with a re scheduled appointment

My installation was canceled 3 times without notice. I took time off work only to find out no one was coming. After a month of this, I finally had the TV installed and was informed there was an additional charge for concealing the wires in the wall even though the purchase description said it was include. I then had to schedule a follow up installation because they didn’t have the right equipment. Terrible experience.

TV was mounted quickly however it was not installed level and I had to remove TV and re-align the mounting.

Ok service. Only reason I used them is because I ordered a huge tv. Other than that I could’ve done it better.