Customer Ratings & Reviews

I am writing to express my dissatisfaction with the installation service (order # 1124311342529) I recently received through Best Buy. On [11/6/24 installation ], I paid $249. 99 for a professional installation to ensure my television and sound system were set up correctly, with cables hidden within the wall as advertised additional $149.99 charge. Unfortunately, the service fell short in several areas, leaving me with unresolved issues and a poor experience overall.

I would have rated this service as a “0” but I wasn’t given an option. - Original delivery window 7:30 am - 10:30 am. Installers didn’t arrive until 6:30 pm. and were done after 8:00 pm. - Best Buy representative unable to reach the installers by phone to find out their ETA. - Installers did not have a stud finder so guessed where the stud was and guessed incorrectly. Extra hole in the wall. - After a week, the wall mount is shifting when you swivel the tv so I’m afraid it wasn’t mounted properly. I would have been better off mounting this myself or hiring professionals. - Impossible to reach anyone at the store, by phone, where I made my purchase to address my concerns or get an ETA of my installation. A personal visit to the store was required the next day since the store was closed at the time of delivery. - Best Buy has done nothing satisfactorily to resolve this issue or address my complaint. - A very poor and unpleasant experience.

Agent mounted TV but didn’t hide power cord in wall. Very disappointed. I could have done what I paid them to do. Waste of money!

Due to Covid-19 this was not actually completed. I would like to know if it can still be mounted by the geek squad. Please call me if so.

They agents were very kind and helpful. I wasn’t aware that I had the option of hiding the cords. The cords are currently exposed, which is an eye sore.

Our order includes relocating an 85 inch TV from a wall to over a fireplace on a brick wall Wed. prior to Easter. I reitterated brick wall several times on a recorded line. They took the tv off the wall asked for more money, left and canceled the order. I was left with a TV on the floor.

I replaced a 65” Sony Bravia with this one because it kept going blank occasionally except had a double picture on prime or Netflix. After two days this one did the same thing. I opted for a full price 77” Sony and hope it doesn’t do this. I got the 65” on sale and am frustrated with paying full price.

One of the techs was in a rush and stopped the younger tech from trying to help with programming our tv once it was mounted

Yes, I followed my instructions and mounted the TV where I ask them to mount it

Didn't use this mount, turned in back in. Adequate, but settled for a more advanced model

I ordered my tv, a sound system and a soundbar mount. The tv was installed fine, they didn’t remove the tv box tho, so I had to do it. The soundbar is mounted under the tv but it feels loose and the upfiring speakers are obscured by the tv due to the loose installation. They didn’t do any wire management so now I have tons of loose wiring dangling under my tv. The last time geek squad did an install they took care of those wires. And lastly my rear satellite speakers aren’t connecting to my soundbar. They didn’t do any setup of the sound system so I can’t even use it correctly. This was a terrible installation and I regret it immensely. Disappointing

Payed for complete mounting . What would u think ? U would think it had everything u need nope still had to pay a extra 300 for brackets extra cords etc..

Was supposed to be installed today, Now having to miss work for a 3rd time because best buy has set terrible expecations. Spoke with someone named Joel, Employee #360125835 who was not only completely rude and unhelpful but refused to allow me to speak with anyone else. TERRIBLE experience so far

Purchase was never completed/work was never done, we will have to reschedule

The Geek Squad showed up on time. The problem I had was they didn’t have any wire strip to hide the tv power plug wire running down the wall.

First when I purchased the TV the salesman gave me the wrong information about installing the Tv on the wall. When the tech came he did not have the right material to install TV . Needed to go back to Bestbuy to purchase what I needed to install on TV . What the salesman didn’t tell me what I needed. The first technician told me I needed 8 foot cords when the second tech came he said I needed 12 foot cords. I wasted $90.00 for the first cords because the tech opened all the cords and then told me they needed to be 12 foot not 8 foot. Next time I will install it myself cost me $250.00 for the tech to install it and all I got was headaches. Would I recommend no I wouldn’t.

Don’t bother having them setup a TV Mount installation. First tech they sent out (Mananda) was an idiot. Boxes clearly State two man to move and he moves them upstairs and starts complaining to me…then he said that this Best Buy sold me an incompatible TV / Mount…spoke to BestBuy they confirmed it would work and sent out another tech (Installs Inc) and they didn’t even show up. So when you call the 888 number the call center can’t help. You try the chat and they tell you to call the 888 number. You try and call the store and nobody answers. So good luck…

The agent put our TV to the stand on the wall. Most of the time since he arrived he talked on the phone outside. Did the VERY MINIMUM work and left.

Worst ever. Agent scratched the paint on my wall after refusing my help in taking down my old tv. They sent a guy alone for a 2 man job. It was outsourced. Installer said he couldn’t install the mounting bracket into a wood stud, thus making the install unsafe. He also said he couldn’t get the tv flush because I didn’t have a recessed plug in advance. I had to tell him there was no point in proceeding under those terms. He refused to take the new tv back. Said I had to call Best Buy. Best Buy then told me I had to wait at least 24 hours. The online customer service was friendly but unable to help, they have no authority, they pass it on to another department which is supposed to call me at their convenience so I’m still waiting. In the mean time, I figured out how to safely and properly install the tv myself. Still waiting to have the install charge removed.

I waited until 6:00 pm no one showed up or texted. When I called at 6:00 pm they told me they ran out of time and assured me they would come today Wednesday in the morning between 7 am and 11:00 am. I looked up my best buy.com and and nothing mentioned still says scheduled for yesterday and no cancellations. And they were working on my scheduled appt from yesterday but it was not completed I need my TV settings finally done properly today before Thanksgiving!