Customer Ratings & Reviews

The service was ok. I feel the price should have been much less than it was; also, I just did not get my refund for my returned HDMI plug, that's why I gave this rating. Best Buy sucks.

I called Best Buy‘s squad to have them come and take one TV down and put the other one back up. They wanted to charge me over $250.00 to do that. Also, the representative that I spoke to was not helpful at all in Troubleshooting anything that I asked of him. I used to have a yearly membership with them. I had it for over eight years and I canceled it last year and still they would not help me with anything that I asked. I decided to cancel it. There are people out there that are not a part of this corporation that will do it for way less money.

Had an issue with the install. Had a date selected Best Buy ended up being a no call/ o show. After numerous calls to the Geek Squad national number they finally gave me a delivery date and an install date that was 10 days later. I took the delivery and contacted a local installer to install the mount and TV 2 days after it was delivered. I thought because they were in error they would “make things right” (free install, priority on the schedule) but was offered nothing. (And I am a Geek Squad member). Very disappointed in the customer service. Strongly suggest you shop around for install options.

we finally resolved the installation problem. After a 5 hour delay it got finished.

they were very quick and knowledgeable but maybe next time dont bang on 4000.00 tv to try and get it to slide over on the mount

Best Buy is a total disaster. Waiting times on the phone, no one cares about your issues. Appointments for installations are never met. No one is accountable. Managers do not take care of the issues and do not take the calls. I’ve been waiting since the first week of December for an installation and mounting of a TV, and no one shows up, no one calls, no one takes my calls, they put me on hold for more than an hour and then hang up the phone. Today I’ve waited 8 hours for the technician to show up and in the meantime I spent 4 hours on calls with various representatives who always hanged the phone on me. NO MORE BEST BUY. This is the worst service in every aspect

The agent mounted TV but did not use the Eno wall power kit or sit the rest the TV up. Very dissatisfied.

They mess everything the first time.... and they made a ok job the second time around...... very disappointed........

I paid for them to come out and install my TV the holes were already in the wall to feed the wires through. They left the wires out AND covered up the hole to feed them through. I now have to pay someone else to come out and take down the TV from the wall and feed the wires down to the plug so they aren’t hanging out and showing. Poor service for the price.

Not using a stud finder was needed this time and not implemented

The Geek squad service was TERRIBLE!!! I will never order services with them again. I ordered and scheduled my Geek squad services to come out to mount my tv while I was at the store. I get a call from their customer services 5 days before my appointment date stating that I needed to reschedule. So I reschedule my appointment at a later date with the geek squad service member, to find out the next day the system canceled my service appointment. The following day I spent ALL trying to lock in an appointment, both online and over the phone, but every time I rescheduled the appointment I would get an email an hour later stating I still needed to make an appointment for my order. After the sixth time of trying to reschedule the appointment, I decided just to cancel my services all together with them and request a full refund.

I'm very disappointed that you charge me $270.00 to install a TV. I am a senior 70 years old and it's ridiculous to charge someone that much to install a TV. I have purchased over 10+ TVs and never had to pay this price. I am very dissatisfied with this service. I have been a Total Tech Member for over 10 years. I will take my service elsewhere. Sincerely, Sharon B

power cord fell from back of 85" mounted tv and had to re-schedule for geek squad to come back and fix it.

Made hole in wall !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Bought 65 inch LG from Best Buy. GEEK SQUAD surrogate contractor showed up and mounted TV OFF CENTER OVER FIREPLACE. I had asked in advance for help with my SONOS system and was told they didn't know anything about it. Over the phone the sales person sold me the wrong TV mount, fixed mount when a tilt needed. Overall I was not satisfied with the experience.

Technician mounted the TV and set up sound bar. Was late, and then didn't want to do everything we paid for because he did not have time. Did not mount the soundbar, and we have not received a refund for what was paid for that installation.

Geek Squad in my home to swap out wall mounted TV for new 55 inch. Used existing wall mount. No wiring changes. Squad Had trouble getting universal remote programmed. Plugged & unplugged multiple wires and connections. Left my DVR disconnected. Had to get help from a friend next day to get connections corrected and my DVR working again.

The bracket is very stiff and it takes 2 people to pull it out due to the stiffness. We have 65” tv mounted hopefully it gets better with time.

First they cancelled an hour before the appointment second I got charged three times and a cancellation fee rude customer service

sloppy work, tv wasn't leveled, or centered. the receiver was just placed behind the tv and not attached to anything, looks like it could fall out at any time