Customer Ratings & Reviews

Very late showing up but the they did their job and that’s it.

I ordered a TV and sound bar with installation. I had to go to the store to pick the sound bar up as that was unable to be delivered with the TV. Then I was unaware that the installation for the soundbar was extra, and the price was an additional $129. The installer didn't put the wires behind the wall like I assumed would be done. I chose Best Buy for their reputation and figured a TV mount would be simple and professional. TV looks sloppy with the wires hanging and it was way overpriced. Would not recommend.

I bought a TV from Best Buy and signed up for Total Tech. I was told that was the best way to get it mounted. I showed the salesmen a picture of where I wanted the TV mounted in my house. And bought the mount from Best Buy as well. The Total Tech team showed up to mount the TV (three people). They looked at the wall and said it they could not guarantee that the mounting (that Best Buy sold to me) could hold the TV up. They said I would need a custom installer. Best Buy sent its customer installer, He showed up and said he could not mount the TV (that I bought from Best Buy) using the mount (that I bought from Best Buy). Best Buy offered no recourse (even though I was out the money I paid for Total Tech (to mount the TV)). I called a third party to take a look at the situation. They had the TV mounted that day. No problem.

The geeks delivered my new Samsung smart televisio0n and hooked it up to my internet and antenna.

Don’t bother having them setup a TV Mount installation. First tech they sent out (Mananda) was an idiot. Boxes clearly State two man to move and he moves them upstairs and starts complaining to me…then he said that this Best Buy sold me an incompatible TV / Mount…spoke to BestBuy they confirmed it would work and sent out another tech (Installs Inc) and they didn’t even show up. So when you call the 888 number the call center can’t help. You try the chat and they tell you to call the 888 number. You try and call the store and nobody answers.

Agent mounted TV find, but was also to connect Sonos port to speakers previously installed by geek squad, the agent was not knowledgeable of Sonos and could not install and in fact misrouted speaker in trying, and left previously neatly bundled wires that were off the floor on the floor!!!

I ended up having to cancel the installation of my Frame TV after two failed attempts to have it installed and many weeks of waiting. The first crew stated they could not install and after waiting another week for a 'custom' installation crew they also said they could not do it. I was very disappointed in the overall experience and especially how the manager (Magnolia dept) handled the situation, pretty much didn't care. He told me he would contact me when I had another appointment scheduled but never heard anything from him until vistied the store in person for the third time. Also the installers that came to my home absolutley wreaked of weed, very unprofessional.

The guys they sent out had great customer service skills and it seemed as though they were well trained but my tv continues to blink out.

My new tv was mounted and connected but I do not know how to operate things. 1. Cannot operate vcr and vhs. 2. The set keeps notifying me that I am not connected to the internet. 3. If the tv has features, I do not know what they are. 4. I have no manual of instructions. 5. I removed no verbal instructions. 6. Installer left and I only realized later that nothing was the same from Samsung to Sony.

Two of my mounts have been installed. I paid for installation of three. Once the third mount is installed I’ll revise the review.

It was 2 person job, only 1 showed up. They mounted the tv too low, the lower speaker bar interferes with the IR sensor on the bottom of the TV

original installer rude and would not complete job as ordered. It took multiple phone calls to finally get this scheduled and completed....second installer was quite nice and meticulous, but even he did not fulfill what he said he would do

This TV is not what I expected for a top tier TV. All fast moving images will be blurry or disappear and come back when it image slows down. Checked all settings and can’t fix that issue. Very disappointed.

The agents were very rude. My TV did not turn on and they didn’t offer to help in any way. They didn’t even give me a solution to help with the issue. Then they just left after they mounted the TV leaving me with a TV that didn’t turn on.

Paid for the TV to be hung on the wall. The team that arrived was a subcontractor, ie, not the Geek Squad. They were unable to use the mount I had so I ordered the right mount from BestBuy. They attempted to put the stand on the TV (so I could use it) but were not able to get it right, but it was "almost good enough" so they put it on top of my dresser. One of the team had no upper body strength and they completely damaged the top of my dresser as the tv mount was dragged across the top of the furniture. I am still waiting for the insurance company BestBuy uses to approve the claim. Lesson learned here for me is to be cautious about using any third party subcontractor. You will see in another review, that when BestBuy sent the real Geek Squad for what I needed, they got 5 stars. My No recommendation is for this service as all other real Geek Squad services have been fine.

Never again will I ever use Geek Squad for any installation. I was told that the wall mount that I had was not good enough and to purchase a new wall mount from Best Buy. It’s like they conned me into buying their own product and then basically said that the installation was complete. I did not pay $250 for nothing. I ended up having Taskrabbit come in to reinstall everything. Super unhappy.

When I scheduled the install, I was never advised i would need to purchase a wall Mount ahead of time. The installer came and was not very friendly. Furthermore, he wasn’t fully aware of what the appointment was for. I specifically told the operator the install would include my two floating shelves and an outlet instal behind the TV. The installer told me I would need some type of kit to be able to put up the outlet. Needless to say I did not have that ready because I had no idea. Told him I would reschedule. I canceled the Best Buy install and reached out to a local insulation company that were very friendly and professional. The Best Buy guy look like he did not want to be here. Like he had better things to do.

The agents installed all of my purchases, but sad to say did not connect up properly, had to have Geek squad out to finish the job properly.

Supposed to have received two installs. One TV was to be mounted outside, but the tech suggested we purchase a box to protect TV, as water-proof bag would not suffice. Had to cancel rescheduled install due to box not arriving on time. Another tech came out from a Geek Squad contractor, but said he could not install the box, that it should have been put up prior to his arrival. Even though the storm shell is simply a TV mount within a box. Went into store to speak with someone from Geek Squad and was told there was nothing to be done from there, other than call the 800 #. We ended up speaking with an in-home advisor by the name of Nick Ross. He said he would handle and send over one of his installers today, Thursday July 29. No one showed, no one called, and we can’t get in touch with Nick to get any further info.

Three guys came to hang two tv's and move two tv's.... only got one tv hung and had to buy additional products to hang the tv after I had purchased what I was told i needed while purchasing the tv's, now I have to make a trip back to the store to return the items they said they couldn't use