Customer Ratings & Reviews

Very poor. I paid for this service only for them to come to my house and tell my I didn't have any studs to place the TV. I kept telling them they were wrong but they wouldn't listen-- honestly don't think they really wanted to hang my TV. they were also supposed to set up my soundbar and speakers and didn't do this either. I ended up paying someone else to hang my TV and even I could find the studs to hang the TV they were 16 inches apart as they are supposed to be.

One person showed up to mount a 77" OLED and the installer had no idea how to mount the TV. I had to provide my own stud finder, as his didn't work. I had to go through the mounting instructions and video, because he had failed to do so. It wasn't until he had taken down the old TV and mount, and had the new TV out of the box taking up most of my living room, that he said I would need to help him mount the TV or we would have to reschedule the appointment. It was truly a new level of incompetence. I did most of the work myself.

No one showed up to do install. I had to call every time. Best Buy subbed out to a 3rd party and they failed. Best Buy never offered to correct this only offer a gift card. I still need to install.

Great service installing tv but technician did not secure remote was working properly

The agents were excellent and professional and did a good job but it looks awful with all of the cords hanging down. When I called the 800 number, they told me the installation would not leave cords showing. Since I was having trouble understanding them, I went into the store to schedule the installation, and again was told that the cords would not show. I have now purchased the cord covers and I think they should come back and put those on. I now understand the law prevents them from putting the cords inside the wall, but no one ever said that. Twice I was told the cords wouldn’t show. Pretty disappointed and not likely to use this service again with such poor communication. Once again, 5 stars to the installers, but 0 stars for the communication and the now the ugly cords.

Not connected. Sound bar not working. Can't connect to Spectrum network

They farmed me out and had someone else do the installation. There were issues that I am still trying to get resolved.

We were given a 12 hour window when Best Buy would arrive. They never arrived and we waited in an empty house prior to moving in when we called. They apologized and we were informed there would be no charge when they did come two days later. We keep being told during lengthy conversations that refunds are not possible however, compensation for the full amount will occur, but now we cannot get Best Buy to even contact us as they said they would to arrange this. Very dissatisfied! It’s only someone would contact us to discuss, but alas, no phone call as promised

TV was mounted to my wall. Functionally it was good, mounting by employee was an issue and they needed to return.

Ok,................,.............................,..

Did not use the Geek Squad. Price to install the TV mounts was too much. Can not give a rating to the Squad.

The agents mounted the TV but failed to program the remotes to the sound bar .

I wish i could give this zero stars. For starters the person who was sent to my house didnt EVEN look like they worked for Geek squad, they were a third party contractor from yelp or something. No uniform, only ONE person was sent (i had to help him install it when i paid to have it installed) when i was told two had to be sent to install a 55"+ tv (mine was 65). He left my wall scuffed, dust everywhere, didnt even ask me where to set up the bracket just did it higher than i wanted. Complete mess and when tried to get a refund for this horrible hack job, i was just given the run around on phone lines. Never using best buy again and never PAYING FOR A GEEK SQUAD INSTALLATION

Most of the agents were great installers and a few were not at their best performance.

Installers refused to install the new wall mount when the TV was delivered said it wasn't in the order even though the best buy sales Rep at the store said it was. I called the 800 geek squad # about what happened. The person over the phone said the installer were wrong and contact the 3rd party installer and a redo was scheduled 3 days later. That Friday I'm expecting the installers and no one shows up. I call back and was told the appointment was never set up. Now the rep on the phone apologies and schedule the redo again. The day of the install no one show up in the 6 hr time frame. I call geek squad 3 times to get an ETA of the installer and on the 2nd time was told they were still coming. The 3rd after hold for 20 mins talking to a person about what's going on. I just want knowef if they are coming still The phone call drop and never got a call back which they have my number. The 4th call no one knew anything, so I was given the 3rd party contractor # and was told it was cancelled and rescheduled 4 day later. With no calls or nothing. The 3rd party contractor they used are horrible.

Still need to complete installation. We should have our internet this week. 6/27/2022

We are still having difficulty utilizing our remote. Technician said since the previous TV was a Samsung as well it didn’t need to be synced. I’m thinking he was wrong. And since we don’t have the codes it’s not working. First time I’ve had a problem using this service from Best Buy

Geek Squad technicians were on time and very professional BUT they did NOT do a complete service. They mounted my smart TV on the wall and connected it to the Wi-Fi. They did not activate any of the features on my TV. I could not access Netflix. Hulu or Amazon Prime. As a result I had to have another person finish the installation. I definitely did not get the full service I paid for

Installation didn't happen, not because the Geek Squad wasn't prepared to but rather because the TV stand was for the 3rd time ordered incorrectly. This stand was for a 65" and our TV is a 55".

After being so happy with the orginal install of my tv's, I decided to use Geek Squad again when we moved. I needed the same 2 tv's hung at our new address. I paid 400.00 for the mounting of the tv's this time around. The two men that showed up this time seemed bothered by having to do this job. They quickly stated that the two sound bars were not part of the 400 I paid already. Even though they were already attached to the tv's, after a quick discussion they started working and mounted both tv's. It look them roughly 45 mins, which means they each made over 200 an hr. I also gave them a 20 dollar cash tip bacause the main gentleman made me feel bad. Absolutely no customer service, went out of their pay to complain about having to put 2 screws in to hold up a sound bar. Did not ziptie and clean up cords and wires,(Installers 1st time look the time to do this). Unfortunately after this last experience we had, we not be using Geek Squad again. It's a shame, biggest waste of 400.00 I've ever spent.