Customer Ratings & Reviews

The agents tried two different mounts, but neither would work with the outlet I had.

I was scheduled for delivery and set up and got a confirmation email. Then, last minute I was notified that the 2 flat screen tv’s I purchased were out of stock!! I had already waited 3 weels for delivery and now I have to wait 2 weeks more !! I will never purchase from. Est Buy again !,

Agents mounted th TV a little higher than I wanted even though measurements are done as what I want. They also just did their job without explaining anything. The previous technicians that I encountered are not the same. Even though this service is not so great, I would still recommend the service, as some of their agents are really good.

We stayed home for three different appointments on different days and no one showed up and no one called. On the 4th appointment the installer called before he got to her house and did beautiful job he deserves four stars.

sloppy work, tv wasn't leveled, or centered. the receiver was just placed behind the tv and not attached to anything, looks like it could fall out at any time

People were nice. They hung the TV 6 inches over what we discussed. It's so high I can't reach the top of the TV to help guide the TV mount when I pull it. I had all the exact measurements pre planned. I said 6 inches from the table. 8 max. They went up over a foot. The of this 77 inch TV is almost on my ceiling. With the holes they did I'm stuck. I'm not paying for that too.

The people that came out was third parties, just did not seem to care about best buy customers

Our order includes relocating an 85 inch TV from a wall to over a fireplace on a brick wall Wed. prior to Easter. I reitterated brick wall several times on a recorded line. They took the tv off the wall asked for more money, left and canceled the order. I was left with a TV on the floor.

We were given a 12 hour window when Best Buy would arrive. They never arrived and we waited in an empty house prior to moving in when we called. They apologized and we were informed there would be no charge when they did come two days later. We keep being told during lengthy conversations that refunds are not possible however, compensation for the full amount will occur, but now we cannot get Best Buy to even contact us as they said they would to arrange this. Very dissatisfied! It’s only someone would contact us to discuss, but alas, no phone call as promised

One person showed up to mount a 77" OLED and the installer had no idea how to mount the TV. I had to provide my own stud finder, as his didn't work. I had to go through the mounting instructions and video, because he had failed to do so. It wasn't until he had taken down the old TV and mount, and had the new TV out of the box taking up most of my living room, that he said I would need to help him mount the TV or we would have to reschedule the appointment. It was truly a new level of incompetence. I did most of the work myself.

One not very friendly friendly and the other quiet but talked to one another

I wasn't too happy how they set up my TV did a much better job on the one downstairs in my living room

The sound system worked when the installers left but doesn’t work now. Do I have to pay $50 for them to come back out to correct this?

Good installation. However, they told us the day before they can only install certain mounts.

I bought the television mount for the geek squad to use for the installation of the new television.

The tv was taken out of the box and placed on the floor and not properly balanced, it fell face first (screen side down) on the floor. Lucky it was a carpet. We tested it out as soon as it fell and it seemed to work OK. But two months in and I’ve started observing some blurry screen issues when it fades between a black and any other solid color. After spending about 1900$ on the installation and geek squad warranty it hurts to be living with a doubt in my head with regards to the picture quality and if the tv will be able to handle it. Contacted customer service and they can only direct me to LG and give a D about how the whole installation was handled, what with the tv falling down and having been installed where it seems to be at a slight tilt which is annoying.

Installation didn't happen, not because the Geek Squad wasn't prepared to but rather because the TV stand was for the 3rd time ordered incorrectly. This stand was for a 65" and our TV is a 55".

Tv is great, but installer marked the wall with a permanent pen (not covered by the TV) and used a screw that was too long and interfered with our pocket door closing. I think it was a subcontractor.

Very poor. I paid for this service only for them to come to my house and tell my I didn't have any studs to place the TV. I kept telling them they were wrong but they wouldn't listen-- honestly don't think they really wanted to hang my TV. they were also supposed to set up my soundbar and speakers and didn't do this either. I ended up paying someone else to hang my TV and even I could find the studs to hang the TV they were 16 inches apart as they are supposed to be.

The agents mounted my TV a second time after not coming with all of the parts the first time. They took our remote and forgot to plug the TV I’m. Nothing worked when they left. Luckily Matt from the sales side came and helped us solve the problem and replace our remote.