Customer Ratings & Reviews

Came late in the evening even though they were scheduled for 12-4. Otherwise fine install.

Tv is great, but installer marked the wall with a permanent pen (not covered by the TV) and used a screw that was too long and interfered with our pocket door closing. I think it was a subcontractor.

The Rockwall Texas Agents were not what I was used to coming from Lubbock Texas. Dirty work space but affective mounting

I did not have HDMI cables and I was charged $60 per cable. I had no choice. The installers gouged me. This normally a $10 item and I needed 2 of them for $120. The installer did not clean the dust after installations. He also did not take the time to hide the wires and equipment properly. I had to do that after he left.

They didn’t ask me if I wanted to run my wires through the back of wall so they wouldn’t be exposed

The one who did it did a terrible job. It makes a lot of noise and squeaks. When he came back to do it again he didn’t even go into the room to look at it. He tracked mud all of my carpet. I called 800 number and was told I was being combative by the field manger. This was shocking as I have paid for this service. I was told by the field manger that since I signed the first time they came out that was it. Don’t get me wrong geek squad is great except this person that installed it and his field manger. I had to pay another to fix his mistakes. If I ever require service I will request not to have him or his field manger involved. She stated that she was in charge and no one was her boss. Both of them shouldn’t be a part of Geek Squad.

Samsung review is this quality of tv is less than expected. First delivery of the tv was fine but the operation of the tv had to be replaced due to visual problems in the unit. This second tv is not living up to the rep either. My wife and I have to turn the volume up to at least 55% in order to hear it. At times we've turned it up to 99%. I don't think seems to the way it made or should operate.

Didn't get done. Was told another appointment would be set and I didn't hear anything back

I made an appointment weeks ago for a tv installation over my fireplace and wanted the cable and electrical outlet moved. I spoke to a woman who could hardly understand English and nor could I hardly understand her. I asked her three times if the service could be performed and she confirmed it could. I paid for the service and confirmed the appointment. When I received a reminder appointment, I was told they don’t do that work nor do they install over fireplaces. It was annoying to wait three weeks and be told it can’t be done especially since I bought a new tv and mount. I asked the man who called if he could cancel my appointment and he said yes. Two days later, I receive an email about my appointment Trent and what ti expect. The appointment wasn’t even cancelled. I had to do it myself along with returning the tv and mount j purchased. What an awful experience. It would be helpful if English speaking telephone representatives answered the calls.

struggling with my tv. connected yesterday. does not work. will need Geek squad again.

The install was setup, but the installer did not call or show up. We had to contact Best Buyvto reschedule. Best Buy did not provide a discount or refund for failure to show. The installer did make the second install date and compleyed the job well.

We stayed home for three different appointments on different days and no one showed up and no one called. On the 4th appointment the installer called before he got to her house and did beautiful job he deserves four stars.

The agents installed my TV wall mount and drilled through the wall into another room. Brought this to the attention of best buy and no one seemed to care. Not satisfied with their customer service.

The actual agent were not geek squad but 3rd party agents. They tried to upsell me new mount and surround system.

I am an elite plus member and when they came to hang my new tv that was replacing a broke won under warranty they broke that tv because he said he was not scheduled to install tv but he did but the but to much pressure, one edge left a black spot. had to store to get new tv said no problem to change model took over the day and 3 to 5 people and another trip to store to get it to order to go through along said delivery date would not change but when it went through it was 10 days later to get the new tv delivered and installed then guys deliver new tv and have no personality at all and would have rather been any were but here did bare minimum ask me if I had any question how can i have question when they flew through setup the description of there premium service say they do a lot more than what they didi am glad I paid very little for this or I would have been very angry I love the best buy but I this is the way geek squad setup is run I will never use again very unprofessional came in own truck and making me wait ten days to fix there mistake unacceptable .but a note to the general manager who helped you did great but but reat of the process is broken my sales person was fine and customer service man work really hard but fix your delivery system not premium anything.

If I could give 0 stars I would. We were given a time window of 7-11 am and no one showed or called. We had to contact the installer and were told that he wouldn’t be able to be here until 5 or 6 pm. We were told our only other options were to either reschedule for the next day or make sure someone was here that was 18 or older. My wife stayed home from work all day and missed an event that she was supposed to go to that night. No one showed up between 5 - 6 either. She had to call and actually talked to the installer who told her he could be here between 8:30-9:00 pm. He asked what he was supposed to do like he didn’t know and basically acted like he didn’t even want to come out and do it. We canceled the order and my wife had to go to the Best Buy store and get our money back. We are done with Best Buy after this experience. This whole situation was handled about as poorly as it could have been. As customers, we didn’t feel valued at all.

The techs were on time and mounted the TV properly. Only issue is that it’s off center. They didnt measure before installing.

I didn't know that they would not bury the cable inside the wall because they did it the last time they were here. Also, I am still waiting for the refund they promised me since they didn't have to replace the wall mount.

Agents mounted th TV a little higher than I wanted even though measurements are done as what I want. They also just did their job without explaining anything. The previous technicians that I encountered are not the same. Even though this service is not so great, I would still recommend the service, as some of their agents are really good.

By far the worse delivery service we have ever experienced ! We are redoing our TV room and ordered quite a bit from Best Buy !We were told we would be contacted the evening before for delivery time .The following morning we would again be contacted with a more accurate time. NO call the next morning ...45 minutes on hold when we called .Finally someone answered .WE were than told that there would be no delivery because they didn't have enough people working that day to deliver ! REALLY? After more frustrating time on the phone we were told that they found someone to deliver and hook up the TV ,Devices Etc . We paid for the geek squad .Did not get the geek squad .Our Tv wires and cable box were installed incorrectly .There was no room in the installers vehicle to remove the huge boxes our delivery came in .we had to call and have the geek squad fix this mess .They too had no room for these huge boxes .Finally our products work after all of the chaos ,but we are still stuck with these huge boxes on our deck From start to finish this has been a big headache . We have rewards on our best buy card to use. After.. I honestly doubt we will use this company again .