Customer Ratings & Reviews

I explained 4 times. Happy at initial set up. Found out later could not access things. Not happy

We booked an appointment 2 weeks in advance and I blocked the taking off from work and the Geek Squad folks never showed up nor sent any email/text notification that they are not coming. The systems are broken and I can still not schedule an appointment nor cancel it. Hopeless service! Our TV and sound bar are still not mounted. Hopeless service and not customer friendly. We called call center and the folks at call center are indifferent and they were ok if we want to return the TV and Sound bar instead of fixing the issue and scheduling someone to come before Christmas. This is the last time I am engaging Geek Squad.

One not very friendly friendly and the other quiet but talked to one another

The agents tried two different mounts, but neither would work with the outlet I had.

The people that came out was third parties, just did not seem to care about best buy customers

Overpriced! It’s companies out here doing a way better job for half the price. Geek Squad needs to adjust their prices to match the quality of work. Also, I was never offered a warranty when I purschased the service. I found out about the warranty after the service been completed when I returned to the store about the broke TV I just purschased. Don’t use Geek Squad!

I was not around and my wife felt taken advantage of. The guys were nice but charged my wife an extra $200 after we already spent $300 for install. My brand new 85 inch TV. Apparently needed a new power cable to run behind the wall which cost $150. I’ve had TVs mounted before and that was never a problem.  then they charge an extra $50 worth of services and fees because apparently they don’t run the wires even though in the original $300 service it says the wires running are part of the Service. Ill do it myself in the future.

Agents would not use my wall mount. Charged additional $130.00 for installing in a cabinet. Did not get tv working. Charged additional $530.00 over the cost of the tv without letting us know in advance what the cost would be. Salesman had indicated the service would not cost us would be worry free.

Pretty good I guess that’s about what I expected so no complaints

People were nice. They hung the TV 6 inches over what we discussed. It's so high I can't reach the top of the TV to help guide the TV mount when I pull it. I had all the exact measurements pre planned. I said 6 inches from the table. 8 max. They went up over a foot. The of this 77 inch TV is almost on my ceiling. With the holes they did I'm stuck. I'm not paying for that too.

The Geek Squad had to come here twice just to install the wall mount and TV properly. We were also given several incorrect instructions and suggestions about how to use our new TV. Although recommended by a friend, we were totally disappointed in this service. We feel that a refund should be due.

Placed order and explained dispose old projection 50”” tv. Paid with install tv and mount. Upon installer delivery it was explained I gave to go to store to pickup old tv and already paid. Canceled order and had installers leave since they wouldn’t call and rearrange pickup that should have been setup correctly after explained.

Good installation. However, they told us the day before they can only install certain mounts.

I wasn't too happy how they set up my TV did a much better job on the one downstairs in my living room

It is now 03/16/24 and I purchased this mount on 02/19/24. I paid to have the mount installed. The first time someone came out they said that they couldn’t install it. The second appointment was canceled, the third appointment was canceled by me, the 4th appointment geek squad delivered the tv, but didn’t have the mount with them. The 5th appointment was scheduled in person at Best Buy and they never showed up. Best Buy, please reimburse the membership that I purchased from you. This is the least you could do for the amount of time I have taken off to accommodate you.

Guys were great . Just forgot to hookup my new cable cord ...

Negative 5! Keep getting the run around on scheduling . Set up an appt and then received a call they were coming a different day. Didn’t work so rescheduled. Then their vehicle broke down and couldn’t make the next appt. They called to reschedule weeks later. I called them to set up a different day and was on hold forever then was connected to another customer that was on hold. Called back and was just disconnected after holding forever again. Called the store directly and customer service was very rude. Then learn they set up two appts. One to mount tv and then a separate appt to attach sound bar. Ridiculous.

The tv was taken out of the box and placed on the floor and not properly balanced, it fell face first (screen side down) on the floor. Lucky it was a carpet. We tested it out as soon as it fell and it seemed to work OK. But two months in and I’ve started observing some blurry screen issues when it fades between a black and any other solid color. After spending about 1900$ on the installation and geek squad warranty it hurts to be living with a doubt in my head with regards to the picture quality and if the tv will be able to handle it. Contacted customer service and they can only direct me to LG and give a D about how the whole installation was handled, what with the tv falling down and having been installed where it seems to be at a slight tilt which is annoying.

I bought the television mount for the geek squad to use for the installation of the new television.

Best dudes ever. So professional and chill. Went above and beyond.