Customer Ratings & Reviews

The agents mounted my TV a second time after not coming with all of the parts the first time. They took our remote and forgot to plug the TV I’m. Nothing worked when they left. Luckily Matt from the sales side came and helped us solve the problem and replace our remote.

I ordered 3 TVs and 3 mounting brackets a month ago. I scheduled them to be delivered and installed the day I purchased them from the store. Somehow they messed up that simple order and I received a call to go to the store to pick up part of my order and the girl in the store handed me the brackets. A month later and several cancelled appointments later, I still have no TVs. I can't do business with a store that routes me to the off shore call center when I call a local line. That's stupidity and poor service.

Overall, the guys did a great job, but how do you break the HDMI cord and not notice it. Now, we'll have to battle to reach Best Buy over the phone which is difficult at best, go inside the store which trying to avoid due to COVID, or disconnect the bad one ourselves and fish the new one through the wall and connect it on our own.

My television broke because you guys messed up my geek squaf request order by not calling me on THREE different dates. So I want my gift cards either returned as cash or I want a FREE 65 inch tv and a install. You guys suck! (Cept for Dave)

The sound system worked when the installers left but doesn’t work now. Do I have to pay $50 for them to come back out to correct this?

Just an ok tv for the price. It did have the composite connection I needed

I did not but but the wall mount for my TV I had one

Haven’t installed as of yet. Won’t be installed around March.

I wwdisappointed the Geek Squad did not show up themselves. A contactor haa a dozen hoes in the wall before finally positioning it propely.

never got deliverd. it was supposed to be my family christmas present. they never even called me to let me know it was not going to make it by christmas. they asked for another chance . I gave them a second chance in the middle of jan. they did it again not call or anything. I Paid over 2000 for a christmas gift for family . had to beg to get my money back

The internet doesn't work on the TV. That's way I'm giving this review.

Installed equipment, moved the tv mount and hung the tv. However, tv didn’t work properly after installation. Installers said need new cable and left. I had to resolve the issues myself. After purchasing a new tv, I had to relocate the mount back to the original location. Waste of money for subpar service.

Best Buy service has been very frustrating over the past few years.

They were not as friendly or professional as the Geek squad. Send only Best Buy squad in the future

This could quite possibly be the worst installation I have ever had. The installers didn't take all the plastic wrap off the TV, they didn't take the input cover off the the back of the TV before they mounted it. Because of this they my HDMI cable in input 4 and they couldn't get my DirecTV to come up on the TV so they said that I needed to call directv to get it fixed. When I called to complain about this to Best buy they said they would have someone contact me that night or first thing the next morning. That didn't happen and when I called to find out when someone would come to fix it I was told the next appt would be two weeks out so my daughter and i unmounted the TV from above the fireplace corrected the problems and remounted it. I paid $200 to ultimately do it myself. This was a bottle water off money and my time not to mention we almost dropped the TV a couple of times nectar we didn't know what we were doing but we figured it out which is more than I can say about the installers.

Terrible installation!! I had a 2nd party contractor install the flat screen for $250 at 26 inches from the floor. I was so upset and didn’t want home to come back to make more holes!!!! Never again I am so disappointed, I could have purchased a entertainment center that was 21” high with a bracket that was connected and could be raised and mount the Tv on the beach and not tick the wall . Never again I just blew $250 in the wind and everybody laughs when they come to my place to see how low it’s mounted:(

Would give a zero of that were an option. Have had 3 appointments postponed and still no TV install after almost a month. They use 3rd party service instead of geek squad. Showed up one day with TV but not the wall mount. Called store but got redirected to central customer service since the store wasnt taking calls. I was told to go back to the store to speak to them directly if I wanted to “try” and get better service. Was given a. Ew install date 2 weeks out. Lets see of the 4th time is a charm. Very disappointing.

First off they lost they mixed up the order and sent missed the delivery and installation TWICE! no call no show. They showed up. Refused to mount the tv with the stand that was provided with the tv. Mounted it on my current mount, but because the tv was much larger than my previous tv, it only sat a foot above ground. I asked them to move it and that i wanted an additional hdmi cable to run through the wall. Refused to do it and said to make another appointment because thet had no time and needed to run to another appointment for a $50000 job instead. But then proceeded to hang out outside my house for an additional hour. When i went in to the store twice to inquire after they missed two installations, the individual would just avoid me and was extremely rude.

Installer did everything in his power to dissuade us from mounting the TV. Saying the mount wasn’t good, and the wall wouldn’t hold the weight. Honestly think he didn’t want to bother, he was alone. We had to convince him that it would be good and it is.

Not easy to set-up went to the store for assistance and was told I could do it online. Eventually got it set-up online day of visit I was given the run around buy the installers received calls from 2 different people. One just showed up early and I wasn’t home cause it wasn’t the agreed upon time and then I was told I would have to reschedule.