Customer Ratings & Reviews

Never again will I ever use Geek Squad for any installation. I was told that the wall mount that I had was not good enough and to purchase a new wall mount from Best Buy. It’s like they conned me into buying their own product and then basically said that the installation was complete. I did not pay $250 for nothing. I ended up having Taskrabbit come in to reinstall everything. Super unhappy.

I did not but but the wall mount for my TV I had one

The internet doesn't work on the TV. That's way I'm giving this review.

The one connect box is zip tied behind the TV which is mounted on the wall will minimal space to fit anyones hand to insert the HDMI cables to the one connect box. The one connect cable of the Samsung TV is connected to the one connect box behind the TV, which defeats the purpose of the HDMI box. There is also a hole on the wall behind the TV which is connected within the wall to a hole at the bottom of the wall. The professionals who installed the TV were suppose to send the one connect cable through the wall and connect to the mini one connect box so the wires or cables coming from the cable box and other media devices were not visible. We went to the BestBuy store and explained the situation to the staff member and they informed us that they will get back to us. They haven’t contacted us or sent anyone at my house to fix the issue. I could tell this because my brother in law came home later to join our sour round sound system.

Was supposed to be installed today, Now having to miss work for a 3rd time because best buy has set terrible expecations. Spoke with someone named Joel, Employee #360125835 who was not only completely rude and unhelpful but refused to allow me to speak with anyone else. TERRIBLE experience so far

I have used BB GS several times for several things, TV mounts, Surround, Washer/Dryer. Lots of stuff, Today, I got the B team,

Best Buy service has been very frustrating over the past few years.

I ordered 3 TVs and 3 mounting brackets a month ago. I scheduled them to be delivered and installed the day I purchased them from the store. Somehow they messed up that simple order and I received a call to go to the store to pick up part of my order and the girl in the store handed me the brackets. A month later and several cancelled appointments later, I still have no TVs. I can't do business with a store that routes me to the off shore call center when I call a local line. That's stupidity and poor service.

I purchased a TV, mount, and sound bar for my parents. My goal was to have the Geek Squad do the install as my parents are not tech savvy. The installer showed up and apparently seemed clueless as to what he was supposed to do. He installed the new TV using the old mount until my mom asked him why he didn’t use the new one. Then he had to change it out. He wouldn’t touch the matching sound bar unless my mom paid him an extra $80. He did not program the remotes either. At one point mid-install, the tech had to run to the hardware store. Not sure why as everything should have been included. The whole ordeal caused my parents plenty of unnecessary stress. What a bummer.

the tv was activated and works well. the mounting was not centered, was slightly off center.

Tv mounted are not stable and crocket, Not pleased. buying new mounts and requesting free remounting,

The agent broke my t.v and lie to me that it was like that before. I did not like that because the TV was work before he came.

Showed up over 4 hours after scheduled time (8:45 pm). Supposed to be the Geek Squad , obviously sub-contracted as 2 “installers” pulled my 75 in TV (lying flat) in the back of their truck into my house. Nothing on them or their vehicle said Best Buy. When the “installer” started using vise grips on an allen head screw, I asked them to leave that I would do it myself. My wife and I installed it the next day on our vacation. The charge for this was $350. Over the fireplace, sound bar mount and Geek Squad setup and installation. On top of that try and call support and wait on hold for an hour or two. I guess I am not the only one with service problems. This was a $3800 purchase and my last at Best Buy, Hello Amazon.

Service good but was not complete on original inställ..had to have second visit awaiting completion.

It is now 03/16/24 and I purchased this mount on 02/19/24. I paid to have the mount installed. The first time someone came out they said that they couldn’t install it. The second appointment was canceled, the third appointment was canceled by me, the 4th appointment geek squad delivered the tv, but didn’t have the mount with them. The 5th appointment was scheduled in person at Best Buy and they never showed up. Best Buy, please reimburse the membership that I purchased from you. This is the least you could do for the amount of time I have taken off to accommodate you.

First off they lost they mixed up the order and sent missed the delivery and installation TWICE! no call no show. They showed up. Refused to mount the tv with the stand that was provided with the tv. Mounted it on my current mount, but because the tv was much larger than my previous tv, it only sat a foot above ground. I asked them to move it and that i wanted an additional hdmi cable to run through the wall. Refused to do it and said to make another appointment because thet had no time and needed to run to another appointment for a $50000 job instead. But then proceeded to hang out outside my house for an additional hour. When i went in to the store twice to inquire after they missed two installations, the individual would just avoid me and was extremely rude.

Keeny did all he could do under the circumstances but i still don't have a working system.

2 new tv's and both defective.Originally purchased May 30. Was told it could be the cable box.After replacing box,2 new TV's were still defective. 3rd TV replaced today,7-14-17. Terrible, terrible experience. The Bellingham managers, Alan & Chris were helpful and apologetic,but this is no way to do business. The Geek Squad installers,Ed and another guy were great,but I felt I had to buy the service contract because Best Buy products are so defective. A consideration on the bill would be appreciated.

I can't rate Geek Squad since they sent a third party installer instead. The job was not very well done.

The mounted tv, but didn’t connect it to cable. They were not capable and didn’t provide solutions.