Customer Ratings & Reviews

The install seemed to go well but my headphones do not work and I have no control over the volume on sound bar or TV.

I was originally really hopeful that the Geek Squad guys would be able to connect the wires that were already run through the walls or at least use them to fish new wires, unfortunately, they were not able to pull them through. I essentially paid over $200 to have two guys lift my bulky TV onto the wallmount that was already installed.

the tv was activated and works well. the mounting was not centered, was slightly off center.

I purchased a TV, mount, and sound bar for my parents. My goal was to have the Geek Squad do the install as my parents are not tech savvy. The installer showed up and apparently seemed clueless as to what he was supposed to do. He installed the new TV using the old mount until my mom asked him why he didn’t use the new one. Then he had to change it out. He wouldn’t touch the matching sound bar unless my mom paid him an extra $80. He did not program the remotes either. At one point mid-install, the tech had to run to the hardware store. Not sure why as everything should have been included. The whole ordeal caused my parents plenty of unnecessary stress. What a bummer.

Tv mounted are not stable and crocket, Not pleased. buying new mounts and requesting free remounting,

Keeny did all he could do under the circumstances but i still don't have a working system.

The one connect box is zip tied behind the TV which is mounted on the wall will minimal space to fit anyones hand to insert the HDMI cables to the one connect box. The one connect cable of the Samsung TV is connected to the one connect box behind the TV, which defeats the purpose of the HDMI box. There is also a hole on the wall behind the TV which is connected within the wall to a hole at the bottom of the wall. The professionals who installed the TV were suppose to send the one connect cable through the wall and connect to the mini one connect box so the wires or cables coming from the cable box and other media devices were not visible. We went to the BestBuy store and explained the situation to the staff member and they informed us that they will get back to us. They haven’t contacted us or sent anyone at my house to fix the issue. I could tell this because my brother in law came home later to join our sour round sound system.

Service good but was not complete on original inställ..had to have second visit awaiting completion.

I have used BB GS several times for several things, TV mounts, Surround, Washer/Dryer. Lots of stuff, Today, I got the B team,

The new tv has the ssme problems as the tv we hot rid of: VERY slow changing of channels, something skips several channels when trying to move up to only one channel, cannot channel surf. Nedd a Geek Squad person to fix the tv.

When Geek Squad came to hang our TV, they cut an electrical wire in the wall. I get it, accidents happen. We have been chasing them for the repair reimbursement for 9 months now. Our sales rep even helped with the claim. She is as frustrated as we are. Customer service says nice things on the phone then tells us to call another number (multiple times) and nothing happens. This is not a huge claim and we bought a lot of stuff from them. Once this is resolved, we are done with this lousy company!

I cancelled my order on September 11 after 4 scheduled appointments were incorrect . Rescheduled original delivery and installation date. Geek squad came without TV. Spent multiple hours on telephone (much of the time on hold) trying to set up and straighten out appointments. One appointment was a no show by Geek Squad. Final appointment was for delivery and installation on September 14. Computer notification after appointment made was for delivery and installation on separate days one week apart. When Geek Squad was unable to schedule delivery and installation for same day, I cancelled order. Best Buy in this instance was unreliable for scheduling delivery and installation and not respectful of client time. I would have rated no star but choosing one was required to submit review

The mounted tv, but didn’t connect it to cable. They were not capable and didn’t provide solutions.

Geek squad didn't explain that the price for the install didn't include the service to hide the TV cables; after waiting two weeks for them to come we decided to go ahead and upgrade and have them do the whole install and now the guy says we have to reschedule a new appointment for just the wall mount to hide the TV cables (another two weeks!)

Took two attempts. The first was a third party person who said that the mount that came with the TV was too difficult to hang, and that he couldn’t do it on his own without putting a bunch of holes in my wall. Took a week to get rescheduled. I had to be out of town the day of the install so I had someone ready to be here to let them in. The app and the confirmation email said they would be here at 1:30pm. I got a call a little after 11:00am telling me they were outside. I scrambled and got someone here, but did receive several texts from the installers asking when she would be here. I was told by one of them over the phone that the app and online times were never correct. Finally got the TV mounted after significant inconvenience.

Showed up over 4 hours after scheduled time (8:45 pm). Supposed to be the Geek Squad , obviously sub-contracted as 2 “installers” pulled my 75 in TV (lying flat) in the back of their truck into my house. Nothing on them or their vehicle said Best Buy. When the “installer” started using vise grips on an allen head screw, I asked them to leave that I would do it myself. My wife and I installed it the next day on our vacation. The charge for this was $350. Over the fireplace, sound bar mount and Geek Squad setup and installation. On top of that try and call support and wait on hold for an hour or two. I guess I am not the only one with service problems. This was a $3800 purchase and my last at Best Buy, Hello Amazon.

The agent broke my t.v and lie to me that it was like that before. I did not like that because the TV was work before he came.

the agents installed and mounted the tv but did connect the sound bar properly.

I can't rate Geek Squad since they sent a third party installer instead. The job was not very well done.

HELP!!!!!! Geek Squad is great but I have a new defective TV that needs to be replaced & mounted. i cannot get anyone at BB to help me - the GS guys would but they cannot. I have spent 5 hrs on phone/chat & have had 4 appts already. Plus the time I have waited for unsuccessful appts. The last appt the GS guys showed up at 9:30 to install but the TV wasn't set to be delivered until 3:30.