Customer Ratings & Reviews

We bought a TCL 75 inch TV, installers found out it is defective, told us they would bring back new TV and finish install. go to the store to order replacement for TV, were told will have to repair and not replace it, repair and installers come back, would not want to finish install to mount a thru the wall wire kit, told us they had finished install the first time, The store and the installers told us first time that they would finish the install without extra charge. Really bad service, took more than a month to get this done and got a repaired TV instead and paid $120.00 extra for install on top of $449.00 charged for install the first time.

YOU CAN DO IT YOURSELF, I PROMISE. IF YOU CANT ASK FAMILY OR FREINDS.

I really didn’t appreciate the technician trying to sell me more than what I really need it that he was very expensive they need to get that right I don’t like to be handled that way next time just come do your job and don’t try to sell me stuff.

I bought my TV in early November and had arranged for it to be set up Olin December 22 as a surprise Christmas present for my husband. They called me that day and said that they didn’t have it in stock, but they did have a more expensive one that they could sell me. When I didn’t go for that, I had to wait until after Christmas, go into the store, and make another appointment. When they finally came out to the house, one of the workers was rude. He kept trying to charge us to take away our old tv. I was told when I bought the tv that there would be no charge for that. Finally, they agreed not to charge us, but tried to leave without taking it and my husband had to call them back in to the house to have them get the old tv.

2 new tv's and both defective.Originally purchased May 30. Was told it could be the cable box.After replacing box,2 new TV's were still defective. 3rd TV replaced today,7-14-17. Terrible, terrible experience. The Bellingham managers, Alan & Chris were helpful and apologetic,but this is no way to do business. The Geek Squad installers,Ed and another guy were great,but I felt I had to buy the service contract because Best Buy products are so defective. A consideration on the bill would be appreciated.

The TV speakers do not meet my expectations. too small and Visio has not developed a solution for a sound bar for this TV

this did not occur. one tv had not come to our house.new one was

TV mounted on wall is perfect, mechanically great! Technical setup could have been better.

Agents installed my tv but one agent left in the middle of install because he was scheduled for another installation

First appointment was a no show, the Geek Squad NEVER SHOWED UP! I am sure this review will be removed but I would not recommend Geek Squad. They gave me a 5 hours window, and I got a call each hour saying it would be one more hour and no one ever showed up! When I asked for the next day they told me the have nothing until the FOLLOWING WEEK! I could not believe it. The customer service person on the phone was horrible. Once they did show up the next week, at the last possible minute before they would of been late they didn't even have what I ordered in the truck. They were not even "Geek Squad" it was a third party service based out of my area. I looked them up later and they have 1 out of 5 star reviews. Best Buy/Geek Squad do not care about the customer experience at all! I would not recommend them for any in home install.

First appointment was a no show, the Geek Squad NEVER SHOWED UP! I am sure this review will be removed but I would not recommend Geek Squad. They gave me a 5 hours window, and I got a call each hour saying it would be one more hour and no one ever showed up! When I asked for the next day they told me the have nothing until the FOLLOWING WEEK! I could not believe it. The customer service person on the phone was horrible. Once they did show up the next week, at the last possible minute before they would of been late they didn't even have what I ordered in the truck. They were not even "Geek Squad" it was a third party service based out of my area. I looked them up later and they have 1 out of 5 star reviews. Best Buy/Geek Squad do not care about the customer experience at all! I would not recommend them for any in home install.

I was not happy that they left the big box the tv came out out. They did not hall it away,

New mounting of relocated TV was delightfully accomplished in accordance with placement wishes.

tv delivered and setup on shelf with remote controll by its side

Geek Squad never came out to do promising job and instead I got a third party that came out to wall mount tv and wasn’t too satisfied but they did what they had to do. Didn’t even the remaining job of concealing the wires. Major disappointment.

The individuals who eventually came were very good!! However, Best Buy is often using 3rd parties for delivery and (always) reroutes all calls to call centers. We love the equipment we purchased but had the worst experience trying to arrange delivery and installations. When mistakes were made such that repeat visits were required, there was no effort made to correct the mistake. In the end, we spent over 6 hours by phone trying to arrange deliveries and paid 4 delivery charges when only one was warranted. I so much miss the days when we could call the local Geek Squad directly.

They put in the wrong size tv for install. I gave them the information on my receipt but the put in wrong size. One man came out for a 65" install. I talked to 3 different people, 3rd person put me on hold, 30 minutes later it starts ringing again someone else came on the line had to start all over. After an hour and 28 minutes they put in wrong info. They said I see you bought 65"Samsung yes that is the one to install. Waist of time..My grandson and his friend installed it and set up the receiver for tv surround tv.

Had trouble re-scheduling the appointment. Kept being told that the tech had to "clear" me out of the process so I could be re-scheduled. No one ever called back, so we mounted the TV ourselves. Even after we mounted, I was willing to pay the minimal charge for someone to come out and make sure we mounted it correctly. Before this, we had great experience with Geek Squad.

Very disappointed in our installation, we bought the frame tv with the impression that it would be mounted and the wires hidden in the wall. Upon completion the technician informed my that they only mount the tv and nothing else. While mounting the tv the technician drilled through the cables in the wall knocking out our cable/internet. Our internet company informed us that new cable would need to be ran in order for us to use our internet and cable in those two rooms that the wall was in and they were not able to do it, we’d need to hire an electrician. We had to file a claim with best buy /geek squad and it has been 3 weeks. We still have no resolution and have had to reach out twice now and still no info on what’s going on.

I signed up for a Geek Squad install and had to wait two weeks for a schedule. When set-up time came I was called by some sub who did the install. Could not get a good estimate install time and had to wait around most of the afternnon.