Customer Ratings & Reviews

Installers failed to hook up Bose system. I called Geek Squad and they tried to walk me through the set up. In short the Technician could not help out and told me to contact Bose for assistance.

mounted the tv but didn't clean up the wires like they were supposed to.

A subcontractor was sent when I was told the Geek Squad would do the installation. Did not install where he said it would be. He did not install cables properly Also negative attitude.

Very professional crew, but my TV is lopsided and not setup correctly. I miss the days where the real Geek Squad came out. They were so professional and made sure everything was correct before they left.

Technician never showed up on original scheduled appointment. Said he was outside my door for 15 mins then left. Never called me or left a message and never knocked on my door. After numerous complaining phone calls they rescheduled me for the next day. 8am-12pm window. Technician never called and arrived at 1:30pm. was forced to take 2 days off from work. This process was a nightmare. No communication on no real information. I truly believed the original technician never showed up. The second technician on day 2 was great.

The crew was pleasant and on time. Surprised they needed equipment from us though (expected them to come with everything they would need). We also expected wires & cables to be left tidier. Husband is re-doing some of the work for a neater, more streamlined finished look.

While the installation went well, it was not done when promised. The first appointment the installer did not show nor did I receive a call to notify me the appointment was going to be rescheduled. I had to call and spend more than 30 minutes addressing this service failure. The second installment date went well, however they did not connect the DVD player. The third installment went great, HOWEVER, our DVD remote is missing. When I called Best Buy, I was told it was a 3rd party installer. I have not heard anything from this party.

something is not right with our tv when we turn it on it says no signal and our we on

I have always had a positive experience with Best Buy, but not in this instance. I purchased the TV in Albuquerque with an expected delivery by Total Tech in Beaverton, OR, however that never materialized. The delivery was scheduled on four different occasions, but a couple of days prior to the delivery, I would receive a notification that it was time to schedule the delivery. After taking days off and not getting the delivery over the course of five weeks,I cancelled the purchase. Phone calls to the Total Tech 800 number often resulted in hold times over half an hour only to have the call disconnected. It also didn’t seem that the Best Buy/Total Tech team really cared. I highly recommend staying away from the Best Buy in Beaverton!

The mount was professionally mounted but the mount is bit loose and the tv is slighty lopsded.

Scheduled an 82 in tv to be hung “premium” installation. The good: The tv is on my wall. Installer provided a longer hdmi cable Installer helped me pull a wire The bad They sent one installer, making it necessary for me to help mount it The installer didn’t set up the tv, remove packaging, or connect tv to any services Installer stated that Best Buy often misleads customers. It was my understanding that Best Buy would Mount tv, and run wire though the wall, connect tv to sound bar and 1-2 devices. So yeah, the tv got put up, but is that worth $199?? No calibration, no instruction on use or features. Just really lousy. I won’t recommend them to anyone if this is what they do.

The agents, although professional and knowledgeable were unable to hide wires in the wall because they said they were not allowed to do it by contract. When Geek Squad employees installed my other TV they completed the job. I was unhappy that there is a difference in service between direct employees and subcontractors. I had to complete the job myself

They did a great job and were quick and very professional.

While John and his partner (Ryan, I think) were very polite and professional, they kept me informed of what was happening during the installation and answered all of my questions, the problem came a few days later when I had a operational issues with the sound, I reached out to get support the day before Christmas with no luck, I called the emergency on call supervisor, Aaron, who was rude and very disrespectful towards both me and my son. Aaron lacked empathy and understanding during the brief time that I spent on the phone with him and screamed at me for calling his phone 9 times. He eventually hung up on me an offered no support for my issue. I was at a lost as to what to do to fix my issue as a result I drove to my local best buy store where the general manager and an associate helped me fixed the issue via face time. I would NEVER recommend spending the extra money with Geek Squad to my friends and family as a result of my interaction with Aaron.

Unfortunately, Best Buy not longer cares about service. They have eliminated their Magnolia Team, and if you set up an in home service call for Geek Squad, they will contract that out to a 3rd party. They sent a moving company that had no idea how to do a high end install. Banged up the walls, left a mess, etc. Terrible experience and they have lost a customer that previously had utilized their Magnolia Team for service about a dozen times. Very, very, very disappointing.

Installed tv at a an angle. Didn’t want to discuss the issue.

The first set up went well this set up on a new 65 in soney tv with new universal remote well not so good. They moved the 50 inch tv into a bedroom and its still not working. Not connecting to the hdmi 1 or 2. Sound does not work and have gone back and changed the setting. Where is FRYS got to be something better in Tueson.

I told installers to route my cables, for my sound bar, through the back wall, which is already prepared for routing of cables/wires, because I didn't want to see the cables of my sound bar. He assured me if we did it his way we would never see the cables. HE LIED!!! Really aggravated me and I am not a happy camper. Be careful with these village idiots, they will always look for the easy way for themselves. Also, the control box they mounted on the back of my new TV continuously falls off. I had to create a mount for it myself after a week of hearing the control box fall off of the back of the TV after I went to bed. These guys really SUCK and will only do what they have to do to give you the impression they have your interests at heart. BUYER BEWARE!!!

This was a disaster from beginning to end. We tried to organize scheduling and after a total of more than 6 hours and 8 people from Best Buy had no luck. We traveled from NY to Maryland to accommodate the installation of a sound bar. On the morning of the installation appointment, we were told by the people delivering the items that they could not install but only deliver. We have yet to get an installation appointment since no appointment could be made until the “installer’s” report was received. We have a second appointment on January 25th to install a television. I have no question that that won’t occur. As stated, this has been a horrible and frustrating situation.

The geek squad mounted my TV but TV would turn itself off.