Customer Ratings & Reviews

Yes, I have had to exchange television, twice. It took so long to deliver them. Three weeks ago, I waited all day for someone to check my tv. They cancelled 15 minutes before my time was up, l have had problems after promblems scheduling geek.

Terrible… was put on a waiting list for geek squad… they ended up sending a single third party person that I had to help mount the tv mount itself, and also the tv.. not only that he didn’t even hit the studs. He used toggle bolts for a heavy tv mount and a 60” tv. It held up for about 1 month and not only that it was quite un-level leaning to one side. Then while I was at work got a call from the fiancé to find out the tv and mount fell off the wall. Took me about 3 months to get the claim and money to take care of the wall and get a new tv.. I don’t recommend letting them mount your TVs especially when they say it’s going to be geek squad then it turns out to be a random third party…..

Installers failed to hook up Bose system. I called Geek Squad and they tried to walk me through the set up. In short the Technician could not help out and told me to contact Bose for assistance.

Was mounted to low on the wall. Not centered with the bed.

We received no confirmation for the appointment the evening before the schedule installation date. Nobody showed up for the appointment and I received no email or phone contact. I went to my online appointment manager link and it showed an alert. I contacted Best Buy online chat service and they said my TV was not in inventory and I needed to reschedule. I went to the Best Buy store where I purchased the unit and saw two in Stock on the show room floor. Spoke to an associate ....who called her manager...to tell me what was going on. They spent time looking online and told me that they installers could not make the appointment (likely due to failing a COVID process). They could not tell me when the Installation could be rescheduled. Took an hour round trip to get an update since the store does not take calls and the online chat support can’t help. Very disappointment service here.

They were not successful mounting the TV to the wall. They could not find the studs. My son was able to complete the installation after finding the studs. So I was very disappointed with the four Geeks that came to install my TV.

I've tried twiceor to get a tech to come out and provide a service call on a new TV. The 1st call, appointment was set up and I was told i should have never been promised someone would come that quickly and a no one was ever coming and i need to make a new appointment. I made a 2nd call for a service tech from 7-1pm and no one ever showed up. I received 1 miss call at about 11:50am and no follow up beyond that fo the next 24-48 hours. I decided to go in and cancel the service as the promise of sevice & support was totally lacking or nonexistent at best. I came in to ask for information on how to cancel the tech support and I was given a phone number with no questions asked. This experience was memorable and costly at best, as they elected to retain about $150.00 of the $200 cost of the whole ordeal.

Placed order and explained dispose old projection 50”” tv. Paid with install tv and mount. Upon installer delivery it was explained I gave to go to store to pickup old tv and already paid. Canceled order and had installers leave since they wouldn’t call and rearrange pickup that should have been setup correctly after explained.

A subcontractor was sent when I was told the Geek Squad would do the installation. Did not install where he said it would be. He did not install cables properly Also negative attitude.

The installers were supposed to be at the house between 9-1 and showed up after 2.

It took 3 visits to get the TV up but the geek man was very nice

the agent did not consult us before hanging mount and TV.

They put in the wrong size tv for install. I gave them the information on my receipt but the put in wrong size. One man came out for a 65" install. I talked to 3 different people, 3rd person put me on hold, 30 minutes later it starts ringing again someone else came on the line had to start all over. After an hour and 28 minutes they put in wrong info. They said I see you bought 65"Samsung yes that is the one to install. Waist of time..My grandson and his friend installed it and set up the receiver for tv surround tv.

Installers could not replace the custom installed LED TV over my fireplace with the GX LG Gallery series OLED. I kept the OLED and had to purchase the optional table top stand. Be sure to check the requirements for install on the LG Gallery series OLED's before purchase. Great looking TV though. Got refund for the install

never got deliverd. it was supposed to be my family christmas present. they never even called me to let me know it was not going to make it by christmas. they asked for another chance . I gave them a second chance in the middle of jan. they did it again not call or anything. I Paid over 2000 for a christmas gift for family . had to beg to get my money back

The agents mounted my TV improperly and made multiple unnecessary holes in my wall. I have since purchased a new TV and Geek squad was out and did an amazing job.

Best Buy has alot of work to do. They make survey appointments that are useless. They also take appoints and say they provide service that they don't. Geek squad does not care about the way their customers are treated. Along with the fact that the Home Theater manager could care less about the way his team treats customers and waste time. Buy the way beware they will schedule several appointments for the same job and not show or send correct person to do the job. I'm currently still trying to get hold of regional manager because it somehow seems as if geek squad is controlling their own destiny outside the store location. I'm an avid best buy shopper si this is very disappointing to report, but the truth is necessary because I'm sure I'm not the only one. It's happened several times so I've now caught on to the worthless service that is offered as well well get it done to get your money.

Agents would not use my wall mount. Charged additional $130.00 for installing in a cabinet. Did not get tv working. Charged additional $530.00 over the cost of the tv without letting us know in advance what the cost would be. Salesman had indicated the service would not cost us would be worry free.

While the installation went well, it was not done when promised. The first appointment the installer did not show nor did I receive a call to notify me the appointment was going to be rescheduled. I had to call and spend more than 30 minutes addressing this service failure. The second installment date went well, however they did not connect the DVD player. The third installment went great, HOWEVER, our DVD remote is missing. When I called Best Buy, I was told it was a 3rd party installer. I have not heard anything from this party.

They didn't show up the first time and rescheduled> Tried to bail out on the 2nd installation appointment. The put up my tv, but didn't move the original one to the other room as was contracted.