Customer Ratings & Reviews

I had a confirmed appointment for a specific date. I was not informed that the appointment that was set needed to be rescheduled until I called to find out the time that the representatives were coming. To say I was annoyed and frustrated all at the same time is an understatement because I purposely chose that date because of my busy schedule. When I was finally able to speak to a “manager” about the situation, he offered a $40 discount (aka $40 back to me) and said that it would show up after another appointment was made and once the installation was performed. Well it has been one week and I have yet to receive the $40 “discount.” With that said, I will not schedule anymore services through Best Buy.

They didn't show up the first time and rescheduled> Tried to bail out on the 2nd installation appointment. The put up my tv, but didn't move the original one to the other room as was contracted.

This service was not completed. The television is currently on a table, in front of the wall mount - WHICH I INSTALLED - no service was completed by Geek Squad personnel. The television was not even removed from the box.

The technician never showed up to do my install. My window for the install was from 1p.m to 8p.m. I called multiple times to make sure that someone was still coming and I was informed by customer service that they would call the technician to check where he was and they would call me back to get a better estimate as to what time that he would be at my home to install my tv. I never received a call. I tried calling customer service back at 7:50p.m because after checking my order status online it said complete. The office was closed. The tech never showed up but close out the order as if he had completed the work. I normally don’t write reviews but after being canceled by Best Buy once ( two days earlier) because they said that they didn’t have any techs to a no show by the tech I decided to leave a review. I would go negative if I could.

several appts to install 2 TV's were made, the installer came out but tv was unavailable. After a couple of weeks TV became available but one was damaged during installation. Initially told it would a month before I could get replaced TV re-installed. Finally, I just went to the store purchased another tv and installed it myself.

They were not successful mounting the TV to the wall. They could not find the studs. My son was able to complete the installation after finding the studs. So I was very disappointed with the four Geeks that came to install my TV.

it did its job and very study, but i wish they give more infor about how to hide the wires, i had to call them back to be inform

The agents mounted my TV improperly and made multiple unnecessary holes in my wall. I have since purchased a new TV and Geek squad was out and did an amazing job.

Purchased a new 65” TV with wall mount and $299.99 to have it installed. Told the installer to connect audio to sound bars. To date it doesn’t work. I was told to return the TV. Very disappointed

Geek squad was polite and nice but used a size 30-50" mounting piece for my 70" TV; hope it holds up!

Yes, I have had to exchange television, twice. It took so long to deliver them. Three weeks ago, I waited all day for someone to check my tv. They cancelled 15 minutes before my time was up, l have had problems after promblems scheduling geek.

I paid for Geek Sqad in store end of November with purchase. When Geek Sqad came on 12/7 to put my TV up they said I owed $40 additional dollars. They scanned my credit card for $268 more dollars instead of the additional amount owed pf $40. I asked and was told Best Buy would give me a refund within 10 days. You do the math no refund back to my credit card. I will.be calling to get my refund. If not I will.be going through my bank to file a dispute. Thanks for giving me the opportunity to rate and express my concerns. I do have names of two men with Qeek Sqad.

Showed up 2 HOURS after estimated delivery window so they were denied entry to the building. Trying to refund or cancel the TV mounting service that was paid for was a NIGHTMARE. ZERO STARS if possible.

Terrible service. Better off installing the TV yourself. Best Buy hired a 3rd party vendor to mount the TV to my wall. When the vendor showed up to my door with my brand new $4500 85” TV, he was all alone and said he was capable of installing it by himself. One man for an 85” TV!! Long story short, he damaged my drywall and baseboards trying to lift the TV that was way too heavy for him. Now dealing with Sedgwick and Best Buy’s claim department has been a nightmare. It’s been a week and a half and still no word from Sedgwick and every time I call Best Buy, they ask me to politely wait another day for a call back. I am passed the point of being irritated with the customer service and will be taking my business elsewhere, moving forward. Install your devices yourself if you want to avoid the headaches and unprofessional service that comes with Best Buy and it’s vendors.

The technicians set up the television as expected but seemed to be in a hurry to get to their next appointment.

The only problems that I have with this TV is the sound quality and the issues connecting with apple tx

So far so good. TV is light, so it does move slightly on occasion but i can't compare to another unit. Since i never had one before.

1st, set up by technician was a 10, when he finally arrived. I purchased from Best Buy because they could do mount and set up. Scheduling team confirmed by email several times, and did not show up. Then split set up into 2 days. BB never called night before to give a better time slot than 12 hour window. One time they called 30 minutes prior to a set up for sound bar. Useless because TV and mount never happened.I expedited through helpless desk , store manager, and regional mgr for installs. Promises with no help. I just had to get in line again and wait for another appointment that finally happened. That tech was great.

Miscommunications on the installers . Had to wait over a month to get installed .

Was mounted to low on the wall. Not centered with the bed.