Customer Ratings & Reviews

Not happy! Ordered this for my tv and they came to install and did not have the item! 2 days later I had to go to the store myself and pickup item and then meet the installers again at my house! Took off work 2 day to get this accomplished. Unbelievable

First of all, setting a time between 7 am and 1 pm is more ridiculous than any other company I’ve ever seen. Then they don’t even show up, we called so many times to horrible customer service of bestbuy which no one knows nothing and finally one of them contacted the person who is supposed to be at our place and the person lied and said they showed up on our place at 10 am, I have been checking the front door camera entire day and no one came there. Then instead of saying ok, we will send you someone either today or tomorrow, they can’t even promise when. So I decided to install the tv on the wall myself. We literally paid their annual membership so it would cover this for our new tv and they didn’t even show up. I wish there was a zero stars to put here. I will never contact their customer support or geek squad ever again.

I've been dealing with remote control issues and after 3 Geek Squad visits, it was determined that the central speaker is blocking the IR sensor on the TV. The Geek Squad should have been aware of this potential issue when the TV was installed.

1st, set up by technician was a 10, when he finally arrived. I purchased from Best Buy because they could do mount and set up. Scheduling team confirmed by email several times, and did not show up. Then split set up into 2 days. BB never called night before to give a better time slot than 12 hour window. One time they called 30 minutes prior to a set up for sound bar. Useless because TV and mount never happened.I expedited through helpless desk , store manager, and regional mgr for installs. Promises with no help. I just had to get in line again and wait for another appointment that finally happened. That tech was great.

I am now on my third appointment for the installation of TV and mounts. The first appointment the TV arrived damaged. I can understand rescheduling but no one form Best Buy called me to verify appointment nor did anyone call me to reschedule. I had to go physically to store to schedule. If I would of waited for a call I would still be waiting. The second appointment I waited till the scheduled time had passed and had to call Best Buy which took me 25 minutes to speak to someone. Again, I received no call verifying appointment. When I was able to reach someone they advised that the technician had called in sick and would not keep his appointment with me. I canceled a trip due to the fact that my TV was to finally be installed. Third time I again physically had to reschedule.I am now scheduled to have installation in two weeks, terrible service , I would of expected more from Nest Buy!

The install was setup, but the installer did not call or show up. We had to contact Best Buyvto reschedule. Best Buy did not provide a discount or refund for failure to show. The installer did make the second install date and compleyed the job well.

Purchased a new 65” TV with wall mount and $299.99 to have it installed. Told the installer to connect audio to sound bars. To date it doesn’t work. I was told to return the TV. Very disappointed

The Geek Squad had to come here twice just to install the wall mount and TV properly. We were also given several incorrect instructions and suggestions about how to use our new TV. Although recommended by a friend, we were totally disappointed in this service. We feel that a refund should be due.

This is the second time dealing with this GS installer in the last 3 months. Here I am, excited that a product I ordered long ago was finally here and ready to be perfectly mounted –– and the installer walks in the door and immediately starts telling me he CAN'T and that I need to pay more than I already have. I'm paying for a nice big tv. I'm paying for Total Tech Support, and Premium Mounting and to have you move a TV from one room to another - AND for a 5 year protection plan. Maybe try to find solutions, fix my problems, anticipate what might be issues ahead of time - and treat me like the person my purchase history should tell you I am. What I got was the opposite.

Had a bad experience. Installers were polite but did not think job through. Have extra hole drilled and have s claim in to have it fixed which took weeks to get Filed because I one knew what to do . Now still waiting to hear back after several phone calls to follow up!!! Not at all happy I could have done the same job

I paid for Geek Sqad in store end of November with purchase. When Geek Sqad came on 12/7 to put my TV up they said I owed $40 additional dollars. They scanned my credit card for $268 more dollars instead of the additional amount owed pf $40. I asked and was told Best Buy would give me a refund within 10 days. You do the math no refund back to my credit card. I will.be calling to get my refund. If not I will.be going through my bank to file a dispute. Thanks for giving me the opportunity to rate and express my concerns. I do have names of two men with Qeek Sqad.

Should have have two service people respond, as they were mounting an 85" television. So I was forced to assist with install. Also, premium service was supposed to include total set-up of tv to internet and services (Youtube TV, Netflix). This did not occur.

The team was professional but there work required a second appointment to correct the ordinal appointment eork

Went into store to place the installation request. Had to speak with 5 people and spend 45 minutes. Looks like no body knows what’s included in the service. Irresponsible and Bad behavior. The guys who came for installation were kind enough to explain me additional details. They did good job.

HELP!!!!!! Geek Squad is great but I have a new defective TV that needs to be replaced & mounted. i cannot get anyone at BB to help me - the GS guys would but they cannot. I have spent 5 hrs on phone/chat & have had 4 appts already. Plus the time I have waited for unsuccessful appts. The last appt the GS guys showed up at 9:30 to install but the TV wasn't set to be delivered until 3:30.

Unfortunately, Best Buy not longer cares about service. They have eliminated their Magnolia Team, and if you set up an in home service call for Geek Squad, they will contract that out to a 3rd party. They sent a moving company that had no idea how to do a high end install. Banged up the walls, left a mess, etc. Terrible experience and they have lost a customer that previously had utilized their Magnolia Team for service about a dozen times. Very, very, very disappointing.

The people who mounted my television were great. Had no problem with them, but they showed up without a bracket. I ordered the mounting package online for 200.00, and then made a follow up call to ensure the bracket was included because it wasn’t clear online, and was told it was included. The installers said it wasn’t. I ended up being charged another 200.00. They didn’t have the bracket with them, so they left, saw all their other customers, and returned later that afternoon. Never order mounting package online. I called and complained and received a 50.00 gift card, which was nice, but it doesn’t compensate for the time and money I wasted. I could have paid a handy man. Also they don’t hide wires. They literally mount on the wall and leave. A mounting service that doesn’t include making the television aesthetics pleasing for the price of 400.00. Very disappointing.

The agent did a terrible job, today I decided to replace the 55 inch with a 65 inch… the new agent discovered that the HDMI cable needs to be replaced. The end of the cord looked like it has been sliced and with wires are showing. Supposed have been a set of new cards.

When the tv mount was reset new holes were made. Then the new tv was mounted and now it is not centered both horizontally or vertically. The tech seemed to be in a hurry and not concerned that the tv was offset. Not satisfied with the way this was installed. Please advise Anne Regan

Spent 10k in one day on appliances and electronics, a month before I needed it delivered. The "consultant" guaranteed the delivery date and the professionalism of the installers but when it came time for delivery, I got a cancellation call 20 min before the scheduled delivery/install. It was scheduled for a week later, but then canceled AGAIN 2 days before due to "agent unavailability". The consultant I worked with did not return any calls or texts and when I went back to the store, I was presented with new options which were AGAIN changed last minute. The manager of the store also did not feel that a free installation was warranted, despite the continual inconveniences and schedule issues which wasted several vacation days from work. This store, the company, and its policies are a complete joke. Do yourself a favor and go somewhere else!