Customer Ratings & Reviews

Installers could not replace the custom installed LED TV over my fireplace with the GX LG Gallery series OLED. I kept the OLED and had to purchase the optional table top stand. Be sure to check the requirements for install on the LG Gallery series OLED's before purchase. Great looking TV though. Got refund for the install

the agent did not consult us before hanging mount and TV.

I ordered a TV and sound bar on 12/24, nearly two months later neither has been delivered. They have cancelled delivery 4x some on on the day of delivery. One time the guys on the truck called and said I had to pay more for the delivery (on the day of delivery, after I scheduled my day around it), then cancelled after that.

First of all, setting a time between 7 am and 1 pm is more ridiculous than any other company I’ve ever seen. Then they don’t even show up, we called so many times to horrible customer service of bestbuy which no one knows nothing and finally one of them contacted the person who is supposed to be at our place and the person lied and said they showed up on our place at 10 am, I have been checking the front door camera entire day and no one came there. Then instead of saying ok, we will send you someone either today or tomorrow, they can’t even promise when. So I decided to install the tv on the wall myself. We literally paid their annual membership so it would cover this for our new tv and they didn’t even show up. I wish there was a zero stars to put here. I will never contact their customer support or geek squad ever again.

Best Buy has alot of work to do. They make survey appointments that are useless. They also take appoints and say they provide service that they don't. Geek squad does not care about the way their customers are treated. Along with the fact that the Home Theater manager could care less about the way his team treats customers and waste time. Buy the way beware they will schedule several appointments for the same job and not show or send correct person to do the job. I'm currently still trying to get hold of regional manager because it somehow seems as if geek squad is controlling their own destiny outside the store location. I'm an avid best buy shopper si this is very disappointing to report, but the truth is necessary because I'm sure I'm not the only one. It's happened several times so I've now caught on to the worthless service that is offered as well well get it done to get your money.

If I could give this service a zero, I would! Ordered it way in advance of our moving so we would have a new tv installed right when we moved in. First Best Buy cancelled the service and customer service said they did not have the tv in inventory, then they changed the service date again because they said they had no installation crew available until January when I paid for the service in November. Lies and more lies. I cancelled the installation and delivery to try to find someone privately to install and mount. I will never use Best Buy again.

This is the second time dealing with this GS installer in the last 3 months. Here I am, excited that a product I ordered long ago was finally here and ready to be perfectly mounted –– and the installer walks in the door and immediately starts telling me he CAN'T and that I need to pay more than I already have. I'm paying for a nice big tv. I'm paying for Total Tech Support, and Premium Mounting and to have you move a TV from one room to another - AND for a 5 year protection plan. Maybe try to find solutions, fix my problems, anticipate what might be issues ahead of time - and treat me like the person my purchase history should tell you I am. What I got was the opposite.

I am now on my third appointment for the installation of TV and mounts. The first appointment the TV arrived damaged. I can understand rescheduling but no one form Best Buy called me to verify appointment nor did anyone call me to reschedule. I had to go physically to store to schedule. If I would of waited for a call I would still be waiting. The second appointment I waited till the scheduled time had passed and had to call Best Buy which took me 25 minutes to speak to someone. Again, I received no call verifying appointment. When I was able to reach someone they advised that the technician had called in sick and would not keep his appointment with me. I canceled a trip due to the fact that my TV was to finally be installed. Third time I again physically had to reschedule.I am now scheduled to have installation in two weeks, terrible service , I would of expected more from Nest Buy!

The agent did a terrible job, today I decided to replace the 55 inch with a 65 inch… the new agent discovered that the HDMI cable needs to be replaced. The end of the cord looked like it has been sliced and with wires are showing. Supposed have been a set of new cards.

The entire mount process from set up to install was unfortunately a MESS! I was quoted certain prices/details over the phone, just to have the tech arrive and have to waste my time calling managers and back to toll free number...finally some resolve came!

The installation of my tv was horrible. The technician Amado did not complete the job and left wires hanging. He came a second time and knocked out my entire WiFi connection. Terrible

When the tv mount was reset new holes were made. Then the new tv was mounted and now it is not centered both horizontally or vertically. The tech seemed to be in a hurry and not concerned that the tv was offset. Not satisfied with the way this was installed. Please advise Anne Regan

Should have have two service people respond, as they were mounting an 85" television. So I was forced to assist with install. Also, premium service was supposed to include total set-up of tv to internet and services (Youtube TV, Netflix). This did not occur.

The people who mounted my television were great. Had no problem with them, but they showed up without a bracket. I ordered the mounting package online for 200.00, and then made a follow up call to ensure the bracket was included because it wasn’t clear online, and was told it was included. The installers said it wasn’t. I ended up being charged another 200.00. They didn’t have the bracket with them, so they left, saw all their other customers, and returned later that afternoon. Never order mounting package online. I called and complained and received a 50.00 gift card, which was nice, but it doesn’t compensate for the time and money I wasted. I could have paid a handy man. Also they don’t hide wires. They literally mount on the wall and leave. A mounting service that doesn’t include making the television aesthetics pleasing for the price of 400.00. Very disappointing.

Had a bad experience. Installers were polite but did not think job through. Have extra hole drilled and have s claim in to have it fixed which took weeks to get Filed because I one knew what to do . Now still waiting to hear back after several phone calls to follow up!!! Not at all happy I could have done the same job

Spent 10k in one day on appliances and electronics, a month before I needed it delivered. The "consultant" guaranteed the delivery date and the professionalism of the installers but when it came time for delivery, I got a cancellation call 20 min before the scheduled delivery/install. It was scheduled for a week later, but then canceled AGAIN 2 days before due to "agent unavailability". The consultant I worked with did not return any calls or texts and when I went back to the store, I was presented with new options which were AGAIN changed last minute. The manager of the store also did not feel that a free installation was warranted, despite the continual inconveniences and schedule issues which wasted several vacation days from work. This store, the company, and its policies are a complete joke. Do yourself a favor and go somewhere else!

The team was professional but there work required a second appointment to correct the ordinal appointment eork

Went into store to place the installation request. Had to speak with 5 people and spend 45 minutes. Looks like no body knows what’s included in the service. Irresponsible and Bad behavior. The guys who came for installation were kind enough to explain me additional details. They did good job.

Did not have full motion range so had to return it. It did seem solid though

Bought an 85 inch TV and the guy who installed on the wall made a mistake drilling to the wall realized it was too high and then drilling 2 holes again. The guy didn’t care that they’re putting holes on your wall because it will be covered anyway by the tv. They are just careless. Better to hire real professionals with the cost you pay them.