Customer Ratings & Reviews

Bought a sony soundbar with subwoofer, subwoofer is cracked, unable to use it, disappointing for Sony !!

Very unprofessional. We waited over 2 hours for the 2nd tech to show up, The sound bar brackets are not screwed into the wall all the way, so our sound bar hangs down. They left without even setting the TV to optical, so the sound bar didn't work until I had to call customer support * get the tech's phone number.

I was very disappointed with the local geek squad. The first appointment I had was 7:30 to 1:00 I got up early and waited until 1:30 and nobody showed up or even called to let me know that nobody was coming and when I checked online it said my appointment was that day. The person was very kind and apologetic even though he kept telling me it wasn't his fault. But since he was the only person I had to talk to he is the one that had to complain to. He rescheduled the appointment for me and the night before the appointment I checked online and my account said I had no appointment and I need to schedule a appointment. I guess my appointment was cancelled and again nobody let me know. So I called the next day and I got a refund and I just used someone else at a lot lower price.

Claimed they couldn't locate studs in the wall. Told us we needed to find the studs. We found the studs in the exact spot where they drilled the original holes. They were scheduled to come today. No one showed up and it took three representatives to not help. The last one was going to call me back and didn't. Now I have to wait another week to have my tv mounted. It will be a total of three weeks waiting.

TV arrived damaged and not installed. 2nd new TV was installed but required another service call to fine tune the mounting of TV. The 2nd attempt left new issues involving optical connection between new TV and the home theatre receiver. #rd service call is scheduled for Jan.12th.

Never received the follow up I was promised for Mac home with Savant remotes

several appts to install 2 TV's were made, the installer came out but tv was unavailable. After a couple of weeks TV became available but one was damaged during installation. Initially told it would a month before I could get replaced TV re-installed. Finally, I just went to the store purchased another tv and installed it myself.

I don't think the Geek Squad installed my TV. The guy that delivered it installed it but did not set it up. He didn't connect it to the wifi or set up any of the streaming apps like Netflex. He was more interested in a security system !? The last crew that came set up everything including the surround sound.

Sooo my appt to have an installed was scheduled for 7:00am to 1:00 pm. Sooo by 2 pm when no one showed, I called Geek Squad, who advised me that my appt had been changed to the 12pm to 8pm. Sooo the Geek transfers me to some Special Forces bs to get to the bottom. Well Agent Whomever tells me she can’t help because all the Special Forces do is extended warranties. While on the phone with Agent “hurry up and grow up” the installer calls at 3pm and says, “Sorry bud I’m not going to be able to make it!” Really I figured that out at 1pm! He did confirm the 7-12 appt, so not sure why the Geek guy lied. Anyways the left hand still doesn’t know what the right hand is doing in case you’re keeping score!

0 stars if possible. Mounted only 1 of 2 TVs because they couldnt find "studs". Really, they just didn't want to do two TVs since it took them 4 hours to mount one tv. That one TV needs to be re-mounted as it was 20 inches off center of the wall. Yes, you are reading that right. 20 inches. Worst ever experience and still awaiting my second tv to be mounted, which of course hasnt prevented Best Buy from already implementing their "coverage" start date. Despite the TV not being mounted, or even taken out of the box.

My TV was mounted incorrectly. The installers said that it could not be centered on my wall. Pretty amazing when my old TV was centered and another person I had come to look at the situation was able to do it when only best buy said it could not be done. When i called customer service two weeks ago they said someone would contact me and i heard nothing.

Disappointing bundle purchase . Geed squad declined to mount TV on wall. Used chat to confirm that bundle would all arrive with Geek squad. Mounting device and cable hiding equipment were shipped . Cable Hiding equipment arrived with parts sticking out of both ends of box .

Happy with the install. However the lead tech was unruly. I really felt bad for his helper. After a two hour install, I was just waiting for him to leave so I did not have to hear his brash condescending way of communication. That said the job was completed correctly and happy with my purchase.

Less than stellar, technician did not get appointment setup correctly at all and I had to go into the store. Technician that came to my home had nothing to mount my soundbar so luckily I still had the original hardware and threatened to charge me if he had to provide it. I would think with this large if an install price the brackets and hardware would have been provided.

They mounted my tv but couldn’t center it because of studs

I wish this review didnt have to happen like this. Try as they might, the great Geek Squad crew members Justin and Zach were not able to figure out what is wrong with my system. They are amazing and caring. They replaced items, troubleshooted, and did everything they could. A year later, Total tech is going to expire and I am left with an 11,000 system which glitches in and out almost every time I use it. Very, very disappointing.

Due to Covid-19 technician only did contactless delivery...no installation

They hire a third party who has no technical abilities. After 3 failed attempts, Best Buy offered me free installation through Best Buy. The Best Buy installer called and told me if I didn't write him a check, he wouldn't install my TV. I called customer service and the manager advised that both the prior customer service rep and the installer lied to me. Best Buy lost a long time customer and committed fraud. This was very disappointing.

Let’s start by the fact that I physically went to the store to pick everything I needed for the wall mount. The day they arrived they didn’t the right tools to mount my tv so they had come a different day. You have to go through the entire scheduling process again. The second time they came in they didn’t have the correct cables and they were too short and they were rushing. They did such a crappy job and let all the cables just laying out there which defeated the purpose of getting the tv mounted. On top of that They set it up crooked and rushed and left. Please please please do not get anything installed through the geek squad. They are unprofessional and most likely won’t post my review.

Didn't get the voice control working. Or the button with the 3 color dots.