Customer Ratings & Reviews

They hire a third party who has no technical abilities. After 3 failed attempts, Best Buy offered me free installation through Best Buy. The Best Buy installer called and told me if I didn't write him a check, he wouldn't install my TV. I called customer service and the manager advised that both the prior customer service rep and the installer lied to me. Best Buy lost a long time customer and committed fraud. This was very disappointing.

A very poor product does not stay in place. We're very disappointed in the product and quality.

The mount works but using the install services cost me a half of day of work because they cannot give you a shorter time frame for the service. So ultimately the mount cost way more than initially expected because I had to miss work to wait. I'd recommend another install service than best buys.

I need an in-home visit to get the sound working with my DVD player

have not used this and would not recommend. tends to be a little confusing to set up

It’s pretty decent for the price I bought it for during the sale.

Agent did not show up when expected. Instead they sent someone to survey the job -- after waiting weeks. She was not able to do anything and the job never was performed. I called to ask about my refund status and was hung up on twice!! I went into the store and spoke to the manager and nothing happened! Was charged and still have no status of a refund. Absolutely ridiculous. I will never use Best Buy or Geek Squad again nor refer anyone else.

Agents mounted my tv all the way to the ceiling which looks terrible and they connected the wiring improperly. I had to have a Dish technician come fix what the geek squad did. I was charged outrageous fees for faulty work and I also had to pay the Dish technician. So far I have not been contacted by Best Buy. I think their service sucks so far.

Geek Squad showed up 12/22/19 to install the TV ill equipped to perform the job. They claimed the details where not listed in the order very flippant and not bothered with there lack of inefficiency or poor communication systems. Rescheduled for January to which a Geek Squad scheduled a 3rd party for install (showed up 3 hours after the timeframe) with no equipment to complete the job (they had no ladder). Again, they claimed lack of communication and had no idea what the scope of the work was. The man scheduled again that same week, window provided from 7-11 and they called to say they did not have the equipment... YET AGAIN A new 3rd party scheduled By Best Buy, mid January, came on a Sunday and left my home at 1:00AM. My TV Is now installed after 2 months of back and forth but the equipment I PAID to have hooked up IS NOT!!!!! I lost at least 20 hours of my time on this matter. Best But is not able to provide the services in which they SELL

The agents provided a poor service. They arrived late and were in a hurry. So they didn't explain much and started marking things on the wall to mount the TV until I had to stop them to try to get a better idea of what they were thinking. If they place a whole in the wall in the wrong place, it would be too late to remediate. They didn't think about where the electric power outlet was, they just hurried and went ahead without discussing with me. I also bought a smart thermostat, but they just said that they would not install it and that I had to return, without explaining much the reasons. Later I learned about the C-wire and adaptors, but they didn't explain anything and almost made me feel sorry for asking.

The man seem to be under stress, but he did set the 32" tv in my cabinet. $149.99 seems like a lot of money to plug the tv in and hook it up to the Satellite. Maybe I don't understand what I bought. As a senior citizen, maybe I am not swift enough. Thank you If I am wrong, please let me know. I am so disappointed in Best Buy.

It took 3 different times - including one no call/ no show- to get my tv mounted. I spent hours and hours on the phone trying to arrange it only to be disconnected once and another time, the person didn’t even put the notes in the system. I like my television, but do NOT like and do NOT recommend the Geek Squad. I’d give zero stars if I could. I was never offered any compensation for what I paid, or for the time I wasted waiting on technicians. I have pages of notes with the time I spent and the people I talked to, but I’d just get mad all over again if I reported it all here! Suffice it to say, it was a terrible experience.

Not great... the installers were outside contractors. Not Geek Squad employees. Two men, one of them had never installed a TV before. He mishandled the TV screen, and scraped the paint off the wall when trying to get it on the mounting bracket. Ugh...

I wish this review didnt have to happen like this. Try as they might, the great Geek Squad crew members Justin and Zach were not able to figure out what is wrong with my system. They are amazing and caring. They replaced items, troubleshooted, and did everything they could. A year later, Total tech is going to expire and I am left with an 11,000 system which glitches in and out almost every time I use it. Very, very disappointing.

Geek agent mounted my 55" T.V. which I thought was done in a very professional manner.

So let me just start off my saying what a disaster my first attempt at having my tv mounted and installed to my wall. The first guy that came out had no clue what he was doing and provided myself and my husband with wrong information about the process of returning a defective tv. Needless to say 4 days and who knows how many hours on hold with the “Best Buy team” I was able to get someone new come out and uninstall and reinstall the new tv. Hated this experience!

I was very disappointed with the local geek squad. The first appointment I had was 7:30 to 1:00 I got up early and waited until 1:30 and nobody showed up or even called to let me know that nobody was coming and when I checked online it said my appointment was that day. The person was very kind and apologetic even though he kept telling me it wasn't his fault. But since he was the only person I had to talk to he is the one that had to complain to. He rescheduled the appointment for me and the night before the appointment I checked online and my account said I had no appointment and I need to schedule a appointment. I guess my appointment was cancelled and again nobody let me know. So I called the next day and I got a refund and I just used someone else at a lot lower price.

The agents mounted the tvs and they are in a perfect location. My only complaint is I had a vision in my head of them being professionally mounted which includes hiding the power cables and hdmi cables but apparently Best Buy doesn't do that which is whack!

The guy was not a Best Buy feel squad but an outside contractor not prepared with the tools for the complete job. Also on a side note I am still waiting to hear about a claim

Very unprofessional. We waited over 2 hours for the 2nd tech to show up, The sound bar brackets are not screwed into the wall all the way, so our sound bar hangs down. They left without even setting the TV to optical, so the sound bar didn't work until I had to call customer support * get the tech's phone number.